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Last post 21 years ago by [email protected]. 25 replies replies.
cust. service woe?
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TheDefiler Offline
#1 Posted: Fri, Aug 16 2002, 9:22 AM EST
Joined: 07-06-2002
Posts: 4
Hey Folks! I'm a newbie to the posting boards, but not the auctions, and I'm wondering whether anyone else has experienced trouble with customer service. A 5-pack of tubos arrived dented and emails have gotten no response. Is either common? Thanks in advance, -- Mike Z.
SteveS Offline
#2 Posted: Fri, Aug 16 2002, 9:32 AM EST
Joined: 01-13-2002
Posts: 8,751
Mike, you experience sure sounds different than mine ... I've had consistent good luck with all my contact with the CS staff ... who you e-mailing?
miamibum Offline
#3 Posted: Fri, Aug 16 2002, 9:49 AM EST
Joined: 08-24-2001
Posts: 77
Ditto to Steve S.; however, I have had customer service take a tad long to respond to an e-mail. When that happened, CS said that they had not received my email. I will say that once the problem had been relayed to CS, Trish and crew at c-bid went out of their way to accomadate and make good on their products and service. Good luck and thanks to customer service!!
TrishS@CigarBid Offline
#4 Posted: Fri, Aug 16 2002, 9:53 AM EST
Joined: 06-13-2001
Posts: 3,172
Defiler--

If you don't get a response via email, try giving us a call at 888-244-2790, ext 231. I'll be happy to help you out!


--Trish
TheDefiler Offline
#5 Posted: Fri, Aug 16 2002, 10:01 AM EST
Joined: 07-06-2002
Posts: 4
Now that's service -- they just called and made everything right. Thx!
rookie139 Offline
#6 Posted: Fri, Aug 16 2002, 10:13 AM EST
Joined: 03-02-2000
Posts: 2,149
Whatchaexpect?..LOL...After emailing C.S., Trish was nice enuff to temporarily change my shipping address and send my winning item I just won on a Quickies auction here to my dad's house in Florida, since I'm staying here for the next four weeks at least..Wonderful customer service!!..Couldn't be happier!..I'll be sure to change the shipping address back when I get back home!
TrishS@CigarBid Offline
#7 Posted: Fri, Aug 16 2002, 10:25 AM EST
Joined: 06-13-2001
Posts: 3,172
Unless you want your dad to enjoy your winnings....
SteveS Offline
#8 Posted: Fri, Aug 16 2002, 10:37 AM EST
Joined: 01-13-2002
Posts: 8,751
or, you could always change your address to MY house ... send your winnings my way and I'll be glad to take care of everything ... LOL ...

how you doin', rookie?
Danny Offline
#9 Posted: Fri, Aug 16 2002, 11:16 AM EST
Joined: 06-21-2002
Posts: 613
how you feeling Keith. And thanks for that custom smoke. I'm waiting for a good moment to pull it out. I just had a tooth pulled today and they told me not to smoke for 3 days or risk a dry socket. What a drag
mhollowa Offline
#10 Posted: Fri, Aug 16 2002, 12:14 PM EST
Joined: 10-03-2001
Posts: 517
...if anything, CBid customer service, replies to questions, feedback on suggestions and responses to problems is never anything but prompt, courteous and complete. Surprised you're having a problem.
SteveS Offline
#11 Posted: Fri, Aug 16 2002, 12:22 PM EST
Joined: 01-13-2002
Posts: 8,751
problems can occur anywhere ... the hallmark of high quality customer service is how those problems are addressed and resolved to the speedy satisfaction of the customer ... and CB deserves extremely high marks in that regard ...
PMoreno349 Offline
#12 Posted: Fri, Aug 16 2002, 12:40 PM EST
Joined: 07-05-2002
Posts: 665
I had a delivery problem, and customer service addressed it immediately. They also answered my e-mails within an hour of sending.
delarob Offline
#13 Posted: Fri, Aug 16 2002, 2:10 PM EST
Joined: 06-28-2001
Posts: 5,318
"We are being watched....."
rookie139 Offline
#14 Posted: Fri, Aug 16 2002, 5:26 PM EST
Joined: 03-02-2000
Posts: 2,149
My dad usually doesn't smoke cigars, but he enjoyed a HDM Epicure #2 (his first ISOM) and an Andros earlier this week while we relaxed watching the TV in the Florida room on dual recliners as a heavy storm pounded around us...We're doing just fine..Just waiting until next Friday morning for the transplant..Everything is a go!..Sux waiting though..This wait is kinda nerve-wracking..My brother and wife are coming down here on the 21st, so I'm really looking forward to it..Did some fishing the last two days and caught a couple of nice sized bass..Caught some lizards too..LOL..They're everywhere!
Keith
rookie139 Offline
#15 Posted: Fri, Aug 16 2002, 5:27 PM EST
Joined: 03-02-2000
Posts: 2,149
Man..I hope you feel better soon Danny..Jimbo, I gave Danny a KC'S CA robusto club cigar by Perdomo...They are nice smokes!
RobertParrott Offline
#16 Posted: Fri, Aug 16 2002, 6:38 PM EST
Joined: 06-27-2001
Posts: 344
Rookie,


You should do a little Snook fishing while you are down here. The summer bite is on but it's catch and release only, due to the closed season.


The Tarpon bite is also on just south of you at Boca Grande pass. Hooking into one of those fish is something you would never forget. Best wishes next Friday.
RICKAMAVEN Offline
#17 Posted: Sat, Aug 17 2002, 3:30 AM EST
Joined: 10-01-2000
Posts: 33,248
Danny
change dentist.
i had a cardiologist that told me to give up cigars. i found a different cardiologist.
Danny Offline
#18 Posted: Sat, Aug 17 2002, 7:02 AM EST
Joined: 06-21-2002
Posts: 613
If you have ever had a dry socket, you wouldn't want another. I am debating having a smoke right now, but I am afraid to go through that again. But I don't think I can hold out for 3 days. It's been almost 24 hours now, and I'm weakening
CJBully Offline
#19 Posted: Sat, Aug 17 2002, 7:07 AM EST
Joined: 07-31-2002
Posts: 753
pack some damp gauze in the socket and smoke away...
KLACTO Offline
#20 Posted: Sat, Aug 17 2002, 12:29 PM EST
Joined: 03-18-2002
Posts: 45
Danny, tell the dentist to give you a prescription for Vicodin. You'll be so zonked you won't even think about cigars.
E-Chick Offline
#21 Posted: Sat, Aug 17 2002, 12:46 PM EST
Joined: 06-15-2002
Posts: 4,877
Danny, I was a Dental Assistant many moons ago...you can actually put a wet teabag (no, not THAT kind of teabag!) directly onto the extraction site.



The teabag has healing properties in the leaves (hmmm...wouldn't the leaves in the 'gars do the same?) that help with clotting...and possibly may keep the smoke away from doing any damage...but don't hold me to it! Every case is different.
GetYourOwn Offline
#22 Posted: Sat, Aug 17 2002, 1:26 PM EST
Joined: 04-05-2002
Posts: 734
I have never been a doctor or a dental assistant. But you can call 1-888-244-2790, ext 231 and Trish will be happy to help you out.
MIKEDDD Offline
#23 Posted: Sat, Aug 17 2002, 7:26 PM EST
Joined: 04-17-2003
Posts: 45
Hehehe; now that her extension is exposed to everyone, don't be surprised when your next shipment is lost Getyourown =)
rookie139 Offline
#24 Posted: Sat, Aug 17 2002, 7:28 PM EST
Joined: 03-02-2000
Posts: 2,149
Man Mike...You guys work LAAAATE!!..LOL
MIKEDDD Offline
#25 Posted: Sat, Aug 17 2002, 7:38 PM EST
Joined: 04-17-2003
Posts: 45
Just looking for a bonus in my next paycheck...or some free samples for being such a dedicated employee.
[email protected] Offline
#26 Posted: Sat, Aug 17 2002, 8:18 PM EST
Joined: 06-04-2002
Posts: 1
Hey Folks, I have had 3 problems with CigarBid orders with one I didn't even blame on them. Trish, who I saw mentioned early, just took care of them.

No problems, no hassle, quick turnaround, and no complaints from me. I just wish my company had customer service that was this good.
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