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With 20 items on the order, yours may ship out today. These are the orders that take a while to pick and pack because they're all over the humidor/warehouse. Not sure why it didn't show up on my report, which looks at orders without tracking numbers, but that's a different issue.

Items are marked 'shipped' when the invoice is printed and a pick sheet created. They are actually shipped when they have a tracking number.

As for the backorders, that isn't one of my department's responsibilities so I have no control. But I can explain how it happens.

Lots are planned 2 weeks (at least) in advance. The lot doesn't get listed unless we have inventory. However, the logic doesn't match up the quantity of the lot vs what we have in stock. So lets say we have a single 5-pack in stock, but the lot shows a box. This could create a backorder unless we're expecting more to arrive, which happens routinely. The only time it becomes an issue is when receipt of the product is delayed. Or, as happens on occasion, they ship us the wrong product - like robusto instead of toro, etc.

You could at least give us free matches like insert competitors reference LOL

My order closed on 6/3. Still no shipping info for me either. Hopefully today, right Trish?

Life is not a standstill, my issue (as well as a few others, I'm sure), is making sure our cigars aren't ruined. I have my shipping set to Thursdays so my package should arrive on my days off (today and tomorrow). Now it should arrive on Thursday or Friday (maybe, lol) and bake in the hot (and very humid) South Carolina sun for about 8 hours before I get home.
Is it earth shattering? No. I will just have to do with the extra inconvenience of shipping them all back to Cbid after they have baked. But then again, I still have no tracking number and it might actually ship a full week late on thursday afterall and my situation will be resolved.

or lil feewings...those seem to get all butthurt first.

No thanks. As it turns out, I found out today that my report was wrong (like we need more stuff to go wrong this month!) and they didn't all ship. I apologize for my misleading post. I was so excited to see there were no CBid orders older than Friday, I had to share it here. But, instead, I think the report just blew a fuse because of the long list.

There is rumor of an email providing more detail than I can provide here. If you have an order that didn't ship, look for that over the next 24 hours or so.

No can do. FAA regs have forced us to discontinue shipping matches. If they're included, the order goes Parcel Post and we know that wouldn't make anyone happy!

Thank you for the update! My 6/3 order didn't ship yet and I was debating whether to send an e-mail. On one hand I didn't want it to fall through the cracks, on the other hand I don't want to send an e-mail needlessly and add more work to an already busy staff.

I won a bid on 5/28 and have weekly shipping. Still has not shipped so more than 4 days behind. Contacted Cbid by email no response so called today and rep told me that should ship tomorrow. Agree with the customer service issues an email would be nice explaining delay.

We need a CBid Prime. $100 a year gets you free 2 day shipping once a week.

I have been waiting since Monday of last week, this is crazy!!

true dat Wombat

I am sorry, i am not buying the sob stories, they have my money, and i have no product?? sorry Trish!
Amazon has no problem, if your business grows, so should your employee base, simple!

Just got the tracking number for my order on 6/3 still waiting for the order from 6/4. So, it looks like they are getting these orders shipped. I guess like everyone has mentioned, it is just taking them a little time to get caught up due to the holidays.

Tomorrow.

Best damn idea on the thread.

Best damn idea on the thread.

Like many of you here, my orders are delayed and have $109 deducted from my account. Am I pissed? No. Annoyed a slight bit, but I know folks up in warehouse probably do not have much time to take a piss. CS took over 24hrs to respond and I hit them up twice. The poster ranting about his set shipping days are in line with his days off are quite understandable as that is how I have it set up. Baking in the sun is another problem I feel him on. Sure our cigars go through it coming to The States, but I live in Southern Louisiana and last week mine sat 3-4 days longer than normal. I for the first time froze that shipment as a safe guard. There is a competitor I deal with that ships with water pillows which some do not care for, but I like it. Now granted that place does nowhere the biz CI and CBid do... Overall I am happy with this auction site. I have had a few problems out of the many orders placed here and it appears it was on Ups' end not CBid. I love the deals here, but when you lay 1k down like my man above did... I feel his pain. But I sympathize with Trisha and CBid. Now if this problem persists I will then use my water pillow fast shipping other site. It's all about business! They want our money and we want their products at a cheaper price. I have spent way more than I ever wanted to on here, but I got some great deals!

I see both sides and agree with both.

My two cents soap box.

Nice first post there. Well said.

I think they CS department and the shipping department have heard the ruckus from the bidders. Had a lot close on 6/8, my regular shipping is Wednesday and received my shipping confirmation this morning. Not bad. Granted it was only a single box and did not require the picking person to run the multi-acre warehouse like Johnny Football avoiding a sack, but someone still had to do it and it got done.

This is a time frame problem. Hiring temps would probably slow them down further since it is only for a few weeks. Sounds like they are doing the best they can.

What is a 'time frame problem'?

This is a very simple problem that cbid has been unable (or more likely, unwilling) to handle for at LEAST 7 years. It is not a time frame problem. It is a warehousing, packing and shipping logistics problem. It is not a surprise and they are not in any way doing the best they can. They are doing the best that they are willing to do. Improved warehousing and shipping would cost money. It is quite clear that they are (and have been) more than willing to take the hit in customer satisfaction vice put forward the resources necessary to fix it. That's the business decision -- who am I to criticize it? It falls on Trish and team to absorb the flack.



They obviously do a great job of it because nothing changes. So...to take this ramble to the next illogical conclusion....if Customer Service sucked and couldn't keep us 'happy', Cbid would be forced to improve their logistics to keep us happy. This is all Trish's fault, of course. :)

...just that last part

I have to laugh at this. P&C is a great company and as far as pipes and pipe tobacco, its THE place to shop. However, its biggest day didn't compare with one of CBid's slowest days....sorry guys but that's how it is. They have absolutely nothing to do with the delay since there is a different process in place for those products.

We've put earlier shipping cut offs in place for the other companies sharing this facility. That will help get everything caught up. There's been a change in the method in which orders are packed and shipped. We're trying everything we can to get this worked out.

Trish needs more wine to deal with you guys.

I hope one of the pissed off noobs here is the sniping azzhole who got me last week. If you're winning one box already don't be a douchenozzle.