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Last post 3 years ago by corey sellers. 11 replies replies.
Problem unresolved
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setterguy1 Offline
#1 Posted: Fri, Jun 12 2020, 1:53 PM EST
Joined: 09-23-2019
Posts: 3
I have 4 hours on the phone wait time invested and nothing to show for it. I had 2 different reps say the problem would be corrected >>>> any suggestions on what to do next ??? I just now sent an email through customer service >> we'll see >>> not to happy at the moment for a problem that should take 1 minute to fix.horse
tonygraz Offline
#2 Posted: Fri, Jun 12 2020, 3:24 PM EST
Joined: 08-11-2008
Posts: 20,372
In case you haven't noticed, we don't give a crap.
setterguy1 Offline
#3 Posted: Fri, Jun 12 2020, 3:40 PM EST
Joined: 09-23-2019
Posts: 3
thanks Tony, very helpful. I assume you are CB customer service Rep
MACS Offline
#4 Posted: Fri, Jun 12 2020, 3:50 PM EST
Joined: 02-26-2004
Posts: 80,015
Ya know what I'd do? I'd report it to my CC company and have my money refunded.

CBid has been 100% effed up for quite some time, now. Too many people complaining and too many orders effed up.

#1 - file a dispute with the CC company
#2 - take your business elsewhere until they pull their heads out of their asses
victor809 Offline
#5 Posted: Fri, Jun 12 2020, 4:21 PM EST
Joined: 10-14-2011
Posts: 23,866
The girls are doing their best. I wouldn't come down too hard on them.
MACS Offline
#6 Posted: Fri, Jun 12 2020, 4:41 PM EST
Joined: 02-26-2004
Posts: 80,015
victor809 wrote:
The girls are doing their best. I wouldn't come down too hard on them.


Don't blame them... it's the company as a whole. The CS reps are obviously over-worked right now... it's incumbent upon the company to give them the tools they need or the help they need. SOMETHING.

The amount of complaints, the wait time on the phone, the ignored e-mails and messages... they're all effed up right now. The CS ladies are just dealing with the underlying issues causing all this BS.
izonfire Offline
#7 Posted: Fri, Jun 12 2020, 7:56 PM EST
Joined: 12-09-2013
Posts: 8,715
setterguy1 wrote:
I have 4 hours on the phone wait time invested and nothing to show for it. I had 2 different reps say the problem would be corrected >>>> any suggestions on what to do next ??? I just now sent an email through customer service >> we'll see >>> not to happy at the moment for a problem that should take 1 minute to fix.horse

On the bright side, the on-hold music is exceptional.
Just ask Smokestaxx...
frankj1 Offline
#8 Posted: Sat, Jun 13 2020, 10:46 PM EST
Joined: 02-08-2007
Posts: 44,299
I have it on cassette!
teedubbya Offline
#9 Posted: Mon, Jun 15 2020, 4:25 PM EST
Joined: 08-14-2003
Posts: 95,637
Maybe there is a CS issue?
corey sellers Offline
#10 Posted: Mon, Jun 15 2020, 5:51 PM EST
Joined: 08-21-2011
Posts: 10,571
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corey sellers Offline
#11 Posted: Mon, Jun 15 2020, 8:04 PM EST
Joined: 08-21-2011
Posts: 10,571
#cigarlivesmatter
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