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Last post 3 years ago by 8trackdisco. 34 replies replies.
Brutal customer service
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Vyks Offline
#1 Posted: Wed, Jul 29 2020, 8:26 AM EST
Joined: 07-16-2020
Posts: 3
ordered cigars 7/21/20 received at least 4 email requests for age verification and responded to all, havent heard back or received cigars....called customer service 5 times and have been on hold over 30 each time without ever talking to anyone. sent numerous emails....no response....this is my first time dealing with cigarbid.com
MACS Offline
#2 Posted: Wed, Jul 29 2020, 8:35 AM EST
Joined: 02-26-2004
Posts: 79,776
Find an adult to take care of it for you kid... fog
BuckyB93 Offline
#3 Posted: Wed, Jul 29 2020, 8:40 AM EST
Joined: 07-16-2004
Posts: 14,190
Their age verification system runs on a 56k dial up modem. Whenever someone calls in, it drops the connection. Stop calling so your verification process can complete.
Vyks Offline
#4 Posted: Wed, Jul 29 2020, 8:40 AM EST
Joined: 07-16-2020
Posts: 3
blow me macs
MACS Offline
#5 Posted: Wed, Jul 29 2020, 8:55 AM EST
Joined: 02-26-2004
Posts: 79,776
Vyks wrote:
blow me macs


LOL

If you'd bother to read the forums you'd see you're not the only one having an issue. Easy fix... find another cigar vendor.
illinichaser Offline
#6 Posted: Wed, Jul 29 2020, 8:59 AM EST
Joined: 07-24-2011
Posts: 5,772
Vyks wrote:
ordered cigars 7/21/20 received at least 4 email requests for age verification and responded to all, havent heard back or received cigars....called customer service 5 times and have been on hold over 30 each time without ever talking to anyone. sent numerous emails....no response....this is my first time dealing with cigarbid.com


Seriously? You've had problems with receiving your shipment and customer service hasn't responded? I can't believe that this hasn't been mentioned here before. Thank you so much for bringing this to everyone's attention. There's no way we could have possibly known and all will now be sure to avoid issues in the future.

I would advise to reach out to celtic bomber via pm with your order number and issues. He's the resident CS liaison and should be able to get to the bottom of your unique circumstances. Welcome to Cigarbid.com A totally heartfelt and open community.


Steel Talon Offline
#7 Posted: Wed, Jul 29 2020, 8:59 AM EST
Joined: 08-08-2012
Posts: 32
Well, "Puff my gordo"
illinichaser Offline
#8 Posted: Wed, Jul 29 2020, 9:00 AM EST
Joined: 07-24-2011
Posts: 5,772
Steel Talon wrote:
Well, "Puff my gordo"


Does referring to your petite corona as a gordo really make you feel better?
opelmanta1900 Offline
#9 Posted: Wed, Jul 29 2020, 9:03 AM EST
Joined: 01-10-2012
Posts: 13,954
Feel better? No... but it does make him sound better in his Craigslist write-up...
DrMaddVibe Offline
#10 Posted: Wed, Jul 29 2020, 9:36 AM EST
Joined: 10-21-2000
Posts: 55,431
Vyks wrote:
ordered cigars 7/21/20 received at least 4 email requests for age verification and responded to all, havent heard back or received cigars....called customer service 5 times and have been on hold over 30 each time without ever talking to anyone. sent numerous emails....no response....this is my first time dealing with cigarbid.com




Everyone remembers their first time.

Ever tried the Thonginator?

https://tinyurl.com/77f3725
Vyks Offline
#11 Posted: Wed, Jul 29 2020, 10:04 AM EST
Joined: 07-16-2020
Posts: 3
ok i see why the customer service is so bad....the customers suck
illinichaser Offline
#12 Posted: Wed, Jul 29 2020, 10:07 AM EST
Joined: 07-24-2011
Posts: 5,772
Vyks wrote:
ok i see why the customer service is so bad....the customers suck

So, you know that only applies to you right? None of the rest of us actually buy from CBID anymore. We're just here for the view.
illinichaser Offline
#13 Posted: Wed, Jul 29 2020, 10:12 AM EST
Joined: 07-24-2011
Posts: 5,772
I mean, a quick look at the very page you decided to create your first post shows 11 different topics started by gentlemen such as yourself complaining to a bunch of guys on a forum about the hosts service. No one here can do anything about it. Customer service isn't monitoring the board. And anyone who is at all familiar with message boards understand how annoying repetitive posting on topics really is.

If you had taken just 2 seconds to click on one of the other threads you would have easily seen that not only would your concerns be addressed, you would likely be subjecting yourself to a myriad of smart azz posts.

So, please take your butt hurt and righteous self-indignation and complain about the people here somewhere else. We didn't ask for your input and quite frankly the little you have provided here today is a complete waste of my time.
illinichaser Offline
#14 Posted: Wed, Jul 29 2020, 10:13 AM EST
Joined: 07-24-2011
Posts: 5,772
I mean, a quick look at the very page you decided to create your first post shows 11 different topics started by gentlemen such as yourself complaining to a bunch of guys on a forum about the hosts service. No one here can do anything about it. Customer service isn't monitoring the board. And anyone who is at all familiar with message boards understand how annoying repetitive posting on topics really is.

If you had taken just 2 seconds to click on one of the other threads you would have easily seen that not only would your concerns be addressed, you would likely be subjecting yourself to a myriad of smart azz posts.

So, please take your butt hurt and righteous self-indignation and complain about the people here somewhere else. We didn't ask for your input and quite frankly the little you have provided here today is a complete waste of my time.
DrMaddVibe Offline
#15 Posted: Wed, Jul 29 2020, 10:13 AM EST
Joined: 10-21-2000
Posts: 55,431
illinichaser wrote:
So, you know that only applies to you right? None of the rest of us actually buy from CBID anymore. We're just here for the view.



Naw, I buy from here all the time. Of course with Platinum Membership™ I don't have the problems the proles have.

I got 99 problems and bitchin' ain't one.
CarsonTheCat Offline
#16 Posted: Wed, Jul 29 2020, 10:23 AM EST
Joined: 05-16-2020
Posts: 522
Vyks wrote:
ok i see why the customer service is so bad....the customers suck


Aren't you just precious? I can see why customer service being so horrible is a direct result of the customers. Sarcasm
Stogie1020 Offline
#17 Posted: Wed, Jul 29 2020, 11:32 AM EST
Joined: 12-19-2019
Posts: 5,335
So, FOUR times you have submitted your older brother's fake ID for age verification and you are wondering why CBid id ignoring you?

Go buy a clown mask, join the VHerf and taunt CarsonKitty.
JadeRose Offline
#18 Posted: Wed, Jul 29 2020, 11:32 AM EST
Joined: 05-15-2008
Posts: 19,525
Vyks wrote:
blow me macs




I like this and believe it will be my new tagline.





blow me macs



Jade
CarsonTheCat Offline
#19 Posted: Wed, Jul 29 2020, 11:44 AM EST
Joined: 05-16-2020
Posts: 522
Stogie1020 wrote:
So, FOUR times you have submitted your older brother's fake ID for age verification and you are wondering why CBid id ignoring you?

Go buy a clown mask, join the VHerf and taunt CarsonKitty.


I love that my fear of clowns will now be a regular mention!
CarsonTheCat Offline
#20 Posted: Wed, Jul 29 2020, 11:45 AM EST
Joined: 05-16-2020
Posts: 522
JadeRose wrote:
I like this and believe it will be my new tagline.





blow me macs



Jade


Are you the same Jade that CelticBomber took over for as the CBid Customer Service liaison? If so, nice to meet you!
MACS Offline
#21 Posted: Wed, Jul 29 2020, 11:53 AM EST
Joined: 02-26-2004
Posts: 79,776
JadeRose wrote:
I like this and believe it will be my new tagline.

blow me macs

Jade


Yeah... like it'd be the first time you said that.

The answer is still a resounding no, but I admire your persistence.
ZRX1200 Offline
#22 Posted: Wed, Jul 29 2020, 12:13 PM EST
Joined: 07-08-2007
Posts: 60,604
He knows you’re a waffle eater so he’s assuming your “preferences” or “skills”
skillett Offline
#23 Posted: Wed, Jul 29 2020, 12:46 PM EST
Joined: 05-14-2012
Posts: 159
Me, well I've not had any problems at all with CBID. Love them. and the Cigars are just icing on the chocolate cake they send me as being on the forums.

Cigars, no just a name someone thought of I guess. Never have received a bad shipment of sticks.

They are the greatest supplier I have.

Take care and hope you situation gets better.

Just remember, TRUMP2020.
kittylitterFTW Offline
#24 Posted: Wed, Jul 29 2020, 1:33 PM EST
Joined: 08-21-2014
Posts: 112
illinichaser wrote:
I mean, a quick look at the very page you decided to create your first post shows 11 different topics started by gentlemen such as yourself complaining to a bunch of guys on a forum about the hosts service. No one here can do anything about it. Customer service isn't monitoring the board. And anyone who is at all familiar with message boards understand how annoying repetitive posting on topics really is.

If you had taken just 2 seconds to click on one of the other threads you would have easily seen that not only would your concerns be addressed, you would likely be subjecting yourself to a myriad of smart azz posts.

So, please take your butt hurt and righteous self-indignation and complain about the people here somewhere else. We didn't ask for your input and quite frankly the little you have provided here today is a complete waste of my time.


I mean, this guy has a point. But did he have to say it twice?

Anyway, he sounds very intelligent and like someone we should all look up to. Beer Beer
CarsonTheCat Offline
#25 Posted: Wed, Jul 29 2020, 1:36 PM EST
Joined: 05-16-2020
Posts: 522
skillett wrote:
Just remember, TRUMP2020.


CATS 2020: Because people suck....LOL!
Cycleman Offline
#26 Posted: Wed, Jul 29 2020, 1:38 PM EST
Joined: 12-29-2005
Posts: 8,400
Vyks wrote:
blow me macs




Right on...... I have no idea why some of these nubs are such asses to people that are having a hard time with this site now. Giv'em hell Vyks! I didn't know Cbid fell apart until a few weeks ago. I was lucky.... got my smokes but one box wasn't even taped shut. Just wide open box. UPS has some honest people working for them

And yeah......... Macs...... blow me too.......... "please"......
CarsonTheCat Offline
#27 Posted: Wed, Jul 29 2020, 1:45 PM EST
Joined: 05-16-2020
Posts: 522
Cycleman wrote:
And yeah......... Macs...... blow me too.......... "please"......


He said "please" MACS. Now you are bound by the bro code to blow him.Drool
JadeRose Offline
#28 Posted: Wed, Jul 29 2020, 1:55 PM EST
Joined: 05-15-2008
Posts: 19,525
MACS wrote:
Yeah... like it'd be the first time you said that.

The answer is still a resounding no, but I admire your persistence.



You know you want to.
JadeRose Offline
#29 Posted: Wed, Jul 29 2020, 1:56 PM EST
Joined: 05-15-2008
Posts: 19,525
CarsonTheCat wrote:
Are you the same Jade that CelticBomber took over for as the CBid Customer Service liaison? If so, nice to meet you!




I am indeed. The man, the myth, the....LEGEND
CarsonTheCat Offline
#30 Posted: Wed, Jul 29 2020, 2:07 PM EST
Joined: 05-16-2020
Posts: 522
JadeRose wrote:
I am indeed. The man, the myth, the....LEGEND


I've heard so much about you! Not many good things from these ballbusters, but definitely some things...LOL!

Great to finally meet you, brother!
JadeRose Offline
#31 Posted: Wed, Jul 29 2020, 2:46 PM EST
Joined: 05-15-2008
Posts: 19,525
I must be getting old and mellow. Used to be that my name was like Keyser Söze to noobs. Dared not even speak it aloud. *sigh* Oh well....welcome aboard noob.




blow me macs,

Jade
Stogie1020 Offline
#32 Posted: Wed, Jul 29 2020, 3:40 PM EST
Joined: 12-19-2019
Posts: 5,335
You went from Keyser Söze to Verbal Kint?

Yikes.
Steel Talon Offline
#33 Posted: Thu, Jul 30 2020, 1:26 AM EST
Joined: 08-08-2012
Posts: 32
illinichaser wrote:
Does referring to your petite corona as a gordo really make you feel better?


Shame on you You be gazing...
8trackdisco Offline
#34 Posted: Thu, Jul 30 2020, 9:17 AM EST
Joined: 11-06-2004
Posts: 60,076
Vyks wrote:
ordered cigars 7/21/20 received at least 4 email requests for age verification and responded to all, havent heard back or received cigars....called customer service 5 times and have been on hold over 30 each time without ever talking to anyone. sent numerous emails....no response....this is my first time dealing with cigarbid.com



I heard a rumor they ship in order of seniority on the site. Don’t know anything about that.

Hope you aren’t a newer person: 5 years or less on the site. You’ll have most of your order by Thanksgiving.
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