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Last post 3 years ago by izonfire. 21 replies replies.
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ldjman69 Offline
#1 Posted: Fri, Oct 16 2020, 1:09 PM EST
Joined: 08-23-2017
Posts: 10
anyone else not receiving
their shipments? they don;t answer the phone or the emails
Cheno Offline
#2 Posted: Fri, Oct 16 2020, 1:22 PM EST
Joined: 06-06-2019
Posts: 2,024
I only receive losing bids...
Palama Offline
#3 Posted: Fri, Oct 16 2020, 1:24 PM EST
Joined: 02-05-2013
Posts: 23,864
ldjman69 wrote:
anyone else not receiving
their shipments? they don;t answer the phone or the emails





Where you been these last 7 months (...let alone 3 years...)?

Lotta posts about shipping issues, might wanna look through the forum.
ldjman69 Offline
#4 Posted: Fri, Oct 16 2020, 1:49 PM EST
Joined: 08-23-2017
Posts: 10
first problem i have had in 7 months
Plowboy221 Offline
#5 Posted: Fri, Oct 16 2020, 5:08 PM EST
Joined: 03-03-2013
Posts: 5,154
ldjman69 wrote:
anyone else not receiving
their shipments? they don;t answer the phone or the emails






I haven’t received a shipment from here in three years.
frankj1 Offline
#6 Posted: Fri, Oct 16 2020, 5:25 PM EST
Joined: 02-08-2007
Posts: 44,296
Plowboy221 wrote:
I haven’t received a shipment from here in three years.

have you complained to customer service?
SirKnight Offline
#7 Posted: Fri, Oct 16 2020, 5:29 PM EST
Joined: 12-19-2018
Posts: 605
Contact celtcbomber he’s the resident service rep. He will get it fixed for you. Just a PM away from being a happy customer again.
Palama Offline
#8 Posted: Fri, Oct 16 2020, 6:24 PM EST
Joined: 02-05-2013
Posts: 23,864
ldjman69 wrote:
first problem i have had in 7 months


I’ve only had 4 orders this whole year. Three in April, 1 in late May but no issues other than a slight delay in sending out one of them. Decided not to further tempt the hand of fate.
Palama Offline
#9 Posted: Fri, Oct 16 2020, 6:26 PM EST
Joined: 02-05-2013
Posts: 23,864
Fify

SirKnight wrote:
Contact CelticBomber he’s the Escalated Service Request Manager. He will get it fixed for you. Just a PM away from being a happy customer again.
ldjman69 Offline
#10 Posted: Fri, Oct 16 2020, 7:26 PM EST
Joined: 08-23-2017
Posts: 10
contact cell bomber? how? I have sent 4 emails to customer service and spent over an hour on hold 3 different timeor a service agent that never answered.
Plowboy221 Offline
#11 Posted: Fri, Oct 16 2020, 7:31 PM EST
Joined: 03-03-2013
Posts: 5,154
frankj1 wrote:
have you complained to customer service?


Yes, unfortunately they told me you actually have to order something to receive said product. What a scam....
frankj1 Offline
#12 Posted: Fri, Oct 16 2020, 9:32 PM EST
Joined: 02-08-2007
Posts: 44,296
Plowboy221 wrote:
Yes, unfortunately they told me you actually have to order something to receive said product. What a scam....

that's the most unheard of thing I ever heard of
ldjman69 Offline
#13 Posted: Sat, Oct 17 2020, 7:34 AM EST
Joined: 08-23-2017
Posts: 10
isn't winning the bid ordering?
KingoftheCove Offline
#14 Posted: Sat, Oct 17 2020, 9:46 PM EST
Joined: 10-08-2011
Posts: 7,670
ldjman69 wrote:
isn't winning the bid ordering?

No..........after you “win” the bid, it goes into the Bid Verification process.
If that goes through, you go into the Bid Review process.

Then, they send your cigars.
Platinum Members bypass the Verification and Review phases.
PM CelticBomber for more info.
izonfire Offline
#15 Posted: Sat, Oct 17 2020, 9:48 PM EST
Joined: 12-09-2013
Posts: 8,682
Never second guess the King...
frankj1 Offline
#16 Posted: Sat, Oct 17 2020, 9:57 PM EST
Joined: 02-08-2007
Posts: 44,296
poor idj...
3 years and never knew about going through the hot oven of c-bid.

hang in their, kid. you may not get your cigars, but you may get the humor.
Billmack3 Offline
#17 Posted: Sun, Oct 18 2020, 1:06 PM EST
Joined: 09-15-2020
Posts: 6
Placed 5 orders in the last 30 days... in every case had a tracking number within 24 hours and smokes within 3-4 days. Just lucky, I guess...?
agrodge Offline
#18 Posted: Sun, Oct 18 2020, 6:44 PM EST
Joined: 01-27-2019
Posts: 20
I had ONE problem with an order not showing up. It took a month of constant emailing CS before it was straightened out. BUT, they did make good on it...eventually. I’ve started ordering again and, so far, have received the same great service I had before.
Good luck, man.
gkmcdonald Offline
#19 Posted: Fri, Oct 23 2020, 9:58 AM EST
Joined: 10-05-2020
Posts: 2
I have an order date of 6 Oct. Sent 2 customer service order inquiries( no replies), and spent 45 minutes on the phone waiting on customer service before i hung up. Not sure what else to do about my order.
gkmcdonald Offline
#20 Posted: Fri, Oct 23 2020, 9:58 AM EST
Joined: 10-05-2020
Posts: 2
I have an order date of 6 Oct. Sent 2 customer service order inquiries( no replies), and spent 45 minutes on the phone waiting on customer service before i hung up. Not sure what else to do about my order.
izonfire Offline
#21 Posted: Sat, Oct 24 2020, 1:21 PM EST
Joined: 12-09-2013
Posts: 8,682
By the lack of response,
Can you guess what we would like you to do now???
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