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Last post 2 months ago by frankj1. 77 replies replies.
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HORRIBLE CUSTOMER SERVICE!!!!!!!!!!
srculpepper Offline
#1 Posted:
Joined: 01-01-2014
Posts: 5
No one EVER responds to emails sent via the customer service website interface, and no one EVER picks up the phone when you call. You are dumped into an eternal hold queue with horrible music making your bad mood even worse. Does anyone even work at Cigar Bid?
samer0214 Offline
#2 Posted:
Joined: 08-15-2022
Posts: 1
They should rename it to "Customer NO Service". I emailed them and did not get a response.

I called four times, FOUR TIMES, and couldn't get through to anyone. I waited 1/2 an hour each, on the first 3 times, and a full hour on my 4th attempt!

I don't know how they remain in business like that.
srculpepper Offline
#3 Posted:
Joined: 01-01-2014
Posts: 5
Sounds exactly like my experiences.
Ram27 Online
#4 Posted:
Joined: 04-30-2005
Posts: 46,445
CHILL OUT SHANA IS AWARE AND WORKING ON SOLOVING ISSUES. ram27bat
srculpepper Offline
#5 Posted:
Joined: 01-01-2014
Posts: 5
Sure they are. That's why these boards have been filled with complaints for weeks.
corey sellers Offline
#6 Posted:
Joined: 08-21-2011
Posts: 9,335
Rookies the average wait time is 2hrs anything under that just will not cut it. Shana and the gang are working on it. She is replying on here give them time and quit bitching. If you knew the problems why did you order? WHY DID YOU ORDER?
srculpepper Offline
#7 Posted:
Joined: 01-01-2014
Posts: 5
Knew the problems? You are the one with the problem. I never even knew this forum even existed until my most recent order hit the customer service windshield like a bug at 90 mph. Your condescending attitude doesn't help anything except perhaps your own feelings of inadequacy.
corey sellers Offline
#8 Posted:
Joined: 08-21-2011
Posts: 9,335
srculpepper wrote:
Sure they are. That's why these boards have been filled with complaints for weeks.



I reckon you didn't type this either.
corey sellers Offline
#9 Posted:
Joined: 08-21-2011
Posts: 9,335
Don't worry about explaining we really don't care.
Ram27 Online
#10 Posted:
Joined: 04-30-2005
Posts: 46,445
srculpepper wrote:
Sure they are. That's why these boards have been filled with complaints for weeks.



Here ya go...........









‹^› ‹(•¿•)› ‹^›
DrafterX Offline
#11 Posted:
Joined: 10-18-2005
Posts: 96,601
Laugh
srculpepper Offline
#12 Posted:
Joined: 01-01-2014
Posts: 5
corey sellers wrote:
I reckon you didn't type this either.

I guess I'll type this slowly so you can comprehend it: it does not take anyone smarter than, say, YOU to read all of the posts in this forum (without having ever been here, no less) to see the multiple complaints that have been posted. Must be your first time on the internet. It's pretty remarkable stuff.
DrafterX Offline
#13 Posted:
Joined: 10-18-2005
Posts: 96,601
you don't have to take that chit Corey... Not talking
Stogie1020 Offline
#14 Posted:
Joined: 12-19-2019
Posts: 3,719
OP, only 10 exclamation marks in your thread title? Not going to even get a blink from CBid customer service until you use 30.

So many underachievers...
tonygraz Offline
#15 Posted:
Joined: 08-11-2008
Posts: 18,842
I'm not a pepper, he's a pepper. I hope Shana puts him in the things to do in November file.
corey sellers Offline
#16 Posted:
Joined: 08-21-2011
Posts: 9,335
Yeah , it is remarkable for some one of your superior intelligence to buy cheap cigars with all the money you must make. Just curious what cigars did you buy that make someone of your stature to act this way.
DrafterX Offline
#17 Posted:
Joined: 10-18-2005
Posts: 96,601
He was talking bad about your momma in another post Corey.. Mellow
corey sellers Offline
#18 Posted:
Joined: 08-21-2011
Posts: 9,335
She's dead
DrafterX Offline
#19 Posted:
Joined: 10-18-2005
Posts: 96,601
That inconsiderate bassard..!! Mad
corey sellers Offline
#20 Posted:
Joined: 08-21-2011
Posts: 9,335
I am putting my wading boots on now...
LeeBot Offline
#21 Posted:
Joined: 07-08-2020
Posts: 1,004
tonygraz wrote:
I'm not a pepper, he's a pepper. I hope Shana puts him in the things to do in November file.

I would like to be a pepper too.
DrafterX Offline
#22 Posted:
Joined: 10-18-2005
Posts: 96,601
Is srculpepper Daute's dad..?? Huh
Sunoverbeach Offline
#23 Posted:
Joined: 08-11-2017
Posts: 13,253
Holy crap! Yeah, you're upset, and we're smartazz azzholes. But you're a mouthy little bastid, ain't ya?
corey sellers Offline
#24 Posted:
Joined: 08-21-2011
Posts: 9,335
Haha, I agree with that brother. Maybe I need to send him something better to smoke. He might be kin to the Cracker Jack queen.
corey sellers Offline
#25 Posted:
Joined: 08-21-2011
Posts: 9,335
How many people on this forum actually still buy from here? Sunoverbeach create a poll. I am curious.
Palama Offline
#26 Posted:
Joined: 02-05-2013
Posts: 20,276
corey sellers wrote:
How many people on this forum actually still buy from here? Sunoverbeach create a poll. I am curious.


NO POLL OUTRAGE!!!!! ram27bat
Sunoverbeach Offline
#27 Posted:
Joined: 08-11-2017
Posts: 13,253
Cool your jets. Poll away
corey sellers Offline
#28 Posted:
Joined: 08-21-2011
Posts: 9,335
Thank you brother
Sunoverbeach Offline
#29 Posted:
Joined: 08-11-2017
Posts: 13,253
Not a problem
KingoftheCove Offline
#30 Posted:
Joined: 10-08-2011
Posts: 6,872
srculpepper wrote:
Knew the problems? You are the one with the problem. I never even knew this forum even existed until my most recent order hit the customer service windshield like a bug at 90 mph. Your condescending attitude doesn't help anything except perhaps your own feelings of inadequacy.

Dude!
STFU!!!

Cbid has been having growing pains since well BEFORE Covid. (The infamous upgrade)
Then the Thomsuz acquisition….
Then Covid smashed them….
Then shipping smashed them (no dipchit, they don’t own their own shipping, so they have to use traditional shipping, which as you know, is somewhat fubar lately)
Now a facility and software upgrade not going as well as planned..

They are struggling and doing the best they can.
Now quit being a douche nozzle and go shop somewhere else.

Or, hang around, be patient, smoke a cigar, relax…
corey sellers Offline
#31 Posted:
Joined: 08-21-2011
Posts: 9,335
Looks like Mr Pepper you have pissed off alot of us. So go hide in a hole now and smoke your Gurkhas.
corey sellers Offline
#32 Posted:
Joined: 08-21-2011
Posts: 9,335
Sorry Tony
Palama Offline
#33 Posted:
Joined: 02-05-2013
Posts: 20,276
Sunoverbeach wrote:
Cool your jets. Poll away


Took you almost 18 minutes! Big time slackin’! ram27bat
Sunoverbeach Offline
#34 Posted:
Joined: 08-11-2017
Posts: 13,253
I've never done a poll before. Took a little fumbling around
tonygraz Offline
#35 Posted:
Joined: 08-11-2008
Posts: 18,842
corey sellers wrote:
Sorry Tony


I'm on vacation, but I think I have one in the herfadors. I'll try to smoke it tomorrow (don't tell Palama).
KingoftheCove Offline
#36 Posted:
Joined: 10-08-2011
Posts: 6,872
tonygraz wrote:
I'm on vacation, but I think I have one in the herfadors. I'll try to smoke it tomorrow (don't tell Palama).

Hahaha!
Applause
frankj1 Offline
#37 Posted:
Joined: 02-08-2007
Posts: 42,739
srculpepper wrote:
Knew the problems? You are the one with the problem. I never even knew this forum even existed until my most recent order hit the customer service windshield like a bug at 90 mph. Your condescending attitude doesn't help anything except perhaps your own feelings of inadequacy.

I was just minding my own biznatch and reading the forums when this caught my non-blind eye.

I know you're like a genius and stuff, but don't you feel kinda like uh idiot that it took you nearly a decade of frequenting this site before noticing there was a "FORUMS" thingy on which to click?

I mean, ya gotta feel a little stoopid for calling Cory Dee You Em...he may be our special boy, but he found us all on his own on day one.

What's your excuse?
Palama Offline
#38 Posted:
Joined: 02-05-2013
Posts: 20,276
tonygraz wrote:
I'm on vacation, but I think I have one in the herfadors. I'll try to smoke it tomorrow (don't tell Palama).


Hahahahahahahahaha! LOL
corey sellers Offline
#39 Posted:
Joined: 08-21-2011
Posts: 9,335
Haha Love ya Frankie
frankj1 Offline
#40 Posted:
Joined: 02-08-2007
Posts: 42,739
corey sellers wrote:
Haha Love ya Frankie

cuz we are like a genius!
MoreBeer Offline
#41 Posted:
Joined: 01-24-2010
Posts: 75
Once you decide to dispute the charge with your credit card provider, Cbid ALWAYS responds to those instantly. LMAO! TRUE!
ALEMAN Offline
#42 Posted:
Joined: 12-06-2021
Posts: 1
ARE THEY STILL SELLING ????
Stogie1020 Offline
#43 Posted:
Joined: 12-19-2019
Posts: 3,719
ALEMAN wrote:
ARE THEY STILL SELLING ????

ARE YOU STILL YELLING?
Papa Cool Offline
#44 Posted:
Joined: 08-29-2022
Posts: 2
Thanks for the heads up on customer service..
fog I am a new customer put in a bid and tried to call to get an idea on shipping costs ,being I could not locate it on line.
On hold for 1 hour ..yes 1 hour..never picked up.
Their time is not more valuable than mine..
Im packing my bags..Why on earth would I ever purchase anything from a Mickey Mouse operation like this ?
Stogie1020 Offline
#45 Posted:
Joined: 12-19-2019
Posts: 3,719
Papa Cool wrote:
Thanks for the heads up on customer service..
fog I am a new customer put in a bid and tried to call to get an idea on shipping costs ,being I could not locate it on line.
On hold for 1 hour ..yes 1 hour..never picked up.
Their time is not more valuable than mine..
Im packing my bags..Why on earth would I ever purchase anything from a Mickey Mouse operation like this ?

Yeah... Or you could just click on Menu>Help>Shipping.

You know, like figure it out on your own or something...
frankj1 Offline
#46 Posted:
Joined: 02-08-2007
Posts: 42,739
maybe he's Goofy...?
ZRX1200 Offline
#47 Posted:
Joined: 07-08-2007
Posts: 58,023
He skates with his feet backwards?
bgz Offline
#48 Posted:
Joined: 07-29-2014
Posts: 13,023
No, as in he's f*cking Goofy...

This is a Mickey Mouse operation you know.
ZRX1200 Offline
#49 Posted:
Joined: 07-08-2007
Posts: 58,023
What do you know, awwww shucks.
Stogie1020 Offline
#50 Posted:
Joined: 12-19-2019
Posts: 3,719
Papa Cool isn't cool enough to come back here, is he?

Hang your head in shame...

Like the "Cigar God" guy who was surpised that his fumas has short filler in them.
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