Mr. Jones wrote:Furnace trouble is bad....
Guy came , fixed it ...made the lower zone work...
But turned of upper zone....
Problem is...he didn't really turn off zone two...
I go back today...water dripping from the top of my garage door...heating pipe cracked burst and flooded my ceiling for 12-24 hrs?
Garage flooded in a 14x14 foot area toward the front of garage...ran to basement, cut water main then turned off furnace ...called furnace company...then called INSURANCE AGENCY...NOW THE ENTIRE CEILING HAS TO BE PULLED DOWN, CATALOG RUINED STUFF BELOW IN GARAGE , CALL SERVEPRO WATER CO., GET INSURANCE ADJUSTER TO COME ...
SECOND FURNACE GUY CAME AND ACTUALLY SPERATED THE ZONES WITH A NEW VALVE ...first guy fucked up...
I will be throwing that BASTID u der the bus to his bosses and get a payment plan w/ no interest at the very least...
I am PISSED... I need this B.S. like a hole in the noggin...
if it's not too late, hire an independent adjuster ASAP.
They usually work for 10% of what the Insurance company ends up paying but can make a yuuuuuggggge difference.
a little over a year ago we had two bathrooms wrecked by a flood in the upstairs master bath.
Insurance had (and paid for) the Service Master clean up then sent me an insult instead of a fair amount.
They used cell phone pics and hand drawn diagrams with descriptions from the clean up foreman to determine their liability and added wording that described how to get overage cost money by making my contractor become a highly skilled technical spec writer while producing physical proof of payments, receipts, all kinds of hoops to jump through...could have been done but very difficult. They also totally passed over secondary stuff like wire damage etc.
And they refused to send a company adjuster!
Local Building Inspector suggested a nearby Independent Adjuster and my fighting was over. Company immediately sent one of theirs to meet him here after his first write up, they went up a couple thousand. He told them to get serious, they sent another guy who met him here...they chatted, compared notes, he came down a little and they went way up.
Just for an idea of how it went start to finish...first check to me before my guy was hired: $3,800.
After the dust settled I ended up with a little over $20K.
Now that's not enough to totally remodel two full baths and a makeup vanity area (part of the master bath) but I told them I was an honorable man, didn't expect the value of brand new things to replace damaged 20 year old things, so I would not let my adjuster make up stuff. And I knew I'd have to go into my pocket for it to be the way we'd want new bathrooms if doing them by choice, so it still cost me a few shekels, but the Independent guy earned his $2,500.