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Last post 12 months ago by ZRX1200. 19 replies replies.
Cigarbid Customer Service
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smoss11 Offline
#1 Posted: Thu, May 25 2023, 9:33 AM EST
Joined: 05-30-2015
Posts: 3
Is anyone else having difficulty reaching Cigarbid Customer Service? I am getting a message that they are temporarily closed but will reopen shortly. I have been trying to reach them since 9 AM with no luck.
DrafterX Offline
#2 Posted: Thu, May 25 2023, 9:44 AM EST
Joined: 10-18-2005
Posts: 98,557
Maybe they're temporarily closed but will reopen shortly... Mellow
deadeyedick Offline
#3 Posted: Thu, May 25 2023, 10:28 AM EST
Joined: 03-13-2003
Posts: 17,106
DrafterX wrote:
Maybe they're temporarily closed but will reopen shortly... Mellow


Pretty sure they are closed permanently but will be open temporarily.
Stogie1020 Offline
#4 Posted: Thu, May 25 2023, 10:38 AM EST
Joined: 12-19-2019
Posts: 5,350
I mean, quite frankly, you waited a whole 33 minutes to post here... Maybe give them a whole hour or two, quite frankly?
smoss11 Offline
#5 Posted: Thu, May 25 2023, 11:00 AM EST
Joined: 05-30-2015
Posts: 3
I waited an hour and 33 minutes. Not sure why the post said 9:33. Just wondering if anyone else had the same difficulty and had additional information. Just seems odd that a a service business in a very competitive industry would even let even a half hour go by without a customer contact function. Makes me wonder if there is a larger problem since their VM is so vague. Thought perhaps someone else could share if their difficulty has been going on for a while or if this is a one day thing.
Ram27 Offline
#6 Posted: Thu, May 25 2023, 11:22 AM EST
Joined: 04-30-2005
Posts: 49,038
Indeed it has been an on going issue for some time now. Search the forum and you will find many post concerning this problem. Brick wall
Good luck with your contract issues. d'oh!
delta1 Offline
#7 Posted: Thu, May 25 2023, 12:30 PM EST
Joined: 11-23-2011
Posts: 28,806
tho the numbers of posted complaints have been dwindling...wonder if Shana is back on the job?
DrafterX Offline
#8 Posted: Thu, May 25 2023, 12:33 PM EST
Joined: 10-18-2005
Posts: 98,557
I heard she was banned... Mellow
KingoftheCove Offline
#9 Posted: Thu, May 25 2023, 2:08 PM EST
Joined: 10-08-2011
Posts: 7,638
Shana is back, she was on the “Chat” feature a bit when it was launched a while back.
We chatted, I asked her to tell Saka that I want the cbid special Sobremesa Short Torpedo to be put back in production.
She assured me that she would take care of it….
ZRX1200 Offline
#10 Posted: Thu, May 25 2023, 3:57 PM EST
Joined: 07-08-2007
Posts: 60,622
Shana told me they revoked stePHan’s posting abilities until the CS backlog got caught up. Apparently he’d been slacking.
Manoa rain Offline
#11 Posted: Thu, May 25 2023, 4:18 PM EST
Joined: 04-10-2022
Posts: 2
The carrier recycles its tracking numbers, which is causing some orders to have tracking numbers from older packages.
RIDICULOUS
Been calling and emailing for days...this what they said about my last order.
I`m at the end of my rope. They wont respond to me.
italiamia Offline
#12 Posted: Thu, May 25 2023, 4:34 PM EST
Joined: 05-31-2021
Posts: 8
It has been a while since I have used cigar bid. Have the shipping issues that plagued us months ago been resolved?
JGKAMIN Offline
#13 Posted: Thu, May 25 2023, 5:53 PM EST
Joined: 05-08-2011
Posts: 1,403
Nothing like a bunch of folks with single digits for posts griping about customer service issues many of the experienced members here never suffer through. I guess (platinum) membership does have its privileges…
Cheno Online
#14 Posted: Thu, May 25 2023, 6:14 PM EST
Joined: 06-06-2019
Posts: 1,991
No shipping issues here
ZRX1200 Offline
#15 Posted: Thu, May 25 2023, 6:18 PM EST
Joined: 07-08-2007
Posts: 60,622
Manoa rain wrote:

I`m at the end of my rope.


Reminds me of a joke.

What’s thick, hairy and well hung?
Palama Offline
#16 Posted: Thu, May 25 2023, 6:50 PM EST
Joined: 02-05-2013
Posts: 23,715
Manoa rain wrote:
The carrier recycles its tracking numbers, which is causing some orders to have tracking numbers from older packages.
RIDICULOUS
Been calling and emailing for days...this what they said about my last order.
I`m at the end of my rope. They wont respond to me.


Hang in there brah!

(…Or sistah…)
Mraia Offline
#17 Posted: Fri, May 26 2023, 12:24 PM EST
Joined: 04-18-2019
Posts: 427
Just hung up with them. Took 5 minutes, no complaints.
Manoa rain Offline
#18 Posted: Fri, May 26 2023, 8:57 PM EST
Joined: 04-10-2022
Posts: 2
HAHAHA its Sistah....:-) Good news finally got through and they re-sent the order yayay.
BTW I`ve ordering for years and being in Hawaii it seems to always gets messed up.
my last order order they sent me a double order ......:-)
No more end of rope
But took 6 email responds...nothing
Called 5X finally got through
ALL GOOD
ZRX1200 Offline
#19 Posted: Fri, May 26 2023, 10:03 PM EST
Joined: 07-08-2007
Posts: 60,622
You should have tried bribing them with bags of One Ton Chips.
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