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Last post 10 months ago by KingoftheCove. 9 replies replies.
Customer service
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riicardo62g Offline
#1 Posted: Tue, Jul 4 2023, 10:46 AM EST
Joined: 09-12-2020
Posts: 1
I've been a customer for about two years, purchasing between $200 to $400 worth of cigars per month, without incident. My last order arrived, but was the wrong cigars. I contacted customer service to return that order which the service rep attempted to persuade me into keeping the wrong cigars. It was no, I. Just wanted my usual cigs. I di receive the return authorization and shipped those cigars back. When I received credit for those cigars, I was charged a shipping fee for the mistake they made. Who does business that way, charging me for their mistake. So long cigar bid!
Abrignac Offline
#2 Posted: Tue, Jul 4 2023, 10:55 AM EST
Joined: 02-24-2012
Posts: 17,327
So you’ve been buying here for two years have have spent around $7,200 doing so. You get charged a shipping charge, even though they refunded your order. So now you’re ready to stop buying here for that reason. Did you reach out and ask them to also refund that before your hissy fit?

I’m throwing the bullchit flag on this. Try again. Maybe you can come up with a better rant.
tonygraz Offline
#3 Posted: Tue, Jul 4 2023, 1:38 PM EST
Joined: 08-11-2008
Posts: 20,284
Is that you, Ricky ?
Stogie1020 Offline
#4 Posted: Tue, Jul 4 2023, 11:09 PM EST
Joined: 12-19-2019
Posts: 5,371
I love how the complainers always tell us how much money they spend, like that certain dollar figure entities them to some elevated level of customer service...

Should a first time customer not get the same level of service you are entitled to?

Join the Party elites or gtfo....
Palama Offline
#5 Posted: Tue, Jul 4 2023, 11:18 PM EST
Joined: 02-05-2013
Posts: 23,729
riicardo62g wrote:
I've been a customer for about two years, purchasing between $200 to $400 worth of cigars per month, without incident. My last order arrived, but was the wrong cigars. I contacted customer service to return that order which the service rep attempted to persuade me into keeping the wrong cigars. It was no, I. Just wanted my usual cigs. I di receive the return authorization and shipped those cigars back. When I received credit for those cigars, I was charged a shipping fee for the mistake they made. Who does business that way, charging me for their mistake. So long cigar bid!


Did you contact Customer Service and try to resolve the issue?
ZRX1200 Offline
#6 Posted: Tue, Jul 4 2023, 11:42 PM EST
Joined: 07-08-2007
Posts: 60,628
Have you tried private messaging Celticbomber?
JGRAZ Online
#7 Posted: Wed, Jul 5 2023, 7:27 AM EST
Joined: 10-31-2022
Posts: 757
Bye
corey sellers Offline
#8 Posted: Wed, Jul 5 2023, 7:42 AM EST
Joined: 08-21-2011
Posts: 10,366
I would send Celticbomber a pm with your order number and complaint . He usually gets to them faster that way he has helped me in the past.
KingoftheCove Offline
#9 Posted: Thu, Jul 6 2023, 10:10 AM EST
Joined: 10-08-2011
Posts: 7,644
Hi Ricky,
Don’t let the above replies upset you.
Those guys are all Internet bullies.
I will personally see to it that you get a full refund.
I promise….
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