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Last post 21 years ago by Tobasco. 26 replies replies.
Customer Service Interface
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TrishS@CigarBid Offline
#1 Posted: Fri, Jan 24 2003, 5:19 AM EST
Joined: 06-13-2001
Posts: 3,172
I don't know how many of you have seen the new Customer Service Interface. It works like email, but it eliminates lost emails and you'll also get a quicker response! When you log in you'll see the "Customer Service Request" button. From there, just fill out the information. It works great! You can keep track of any questions you have for Customer Service. Check it out!

Trish
jd1 Offline
#2 Posted: Fri, Jan 24 2003, 5:44 AM EST
Joined: 02-14-2001
Posts: 3,118
Thanks Trish! Yet another way Cbid is taking care of us. I've notified your boss and said you needed a raise! So if you don't get one.....
SteveS Offline
#3 Posted: Fri, Jan 24 2003, 5:56 AM EST
Joined: 01-13-2002
Posts: 8,751
JD1 ... I did the same thing, but she said my recommendation didn't seem to carry enough weight ...
Lowman Offline
#4 Posted: Fri, Jan 24 2003, 6:02 AM EST
Joined: 12-03-2002
Posts: 6,982
Ditto on the above!!
I've spoken to Trish several times and found her to be very helpful.
Mike H. is also a great guy to speak with. He has always been very helpful to me.

ALL the staff up there are GREAT !!!
(Is my nose turning brown?) LOL

Low
jd1 Offline
#5 Posted: Fri, Jan 24 2003, 6:07 AM EST
Joined: 02-14-2001
Posts: 3,118
...(wiping my nose off a little)...Yes, and they are really wonderful and maybe some day they will look in their records, see who has been here a while and send us each a box of Bucanero Classic Maduros in churchill size...(ok wiping my nose off a lot)
xibbumbero Offline
#6 Posted: Fri, Jan 24 2003, 6:48 AM EST
Joined: 01-25-2002
Posts: 12,535
Trish is a Peach. X
emgjet Offline
#7 Posted: Fri, Jan 24 2003, 6:59 AM EST
Joined: 11-28-2001
Posts: 1,231
Above has been noted....thanks again Trish and the everyone at CB.
Ed
TrishS@CigarBid Offline
#8 Posted: Fri, Jan 24 2003, 7:14 AM EST
Joined: 06-13-2001
Posts: 3,172
Thanks guys!!

I've sent a copy of this thread to Keith and Gonz. They don't believe me when I tell them how wonderful I am!! :)
eleltea Offline
#9 Posted: Fri, Jan 24 2003, 7:24 AM EST
Joined: 03-03-2002
Posts: 4,562
Trish, please screw up my next order so I can talk to you too. I have been a customer for a year or so and never have and I feel so neglected. *sob* I just can't take it anymore.
plabonte Offline
#10 Posted: Fri, Jan 24 2003, 7:41 AM EST
Joined: 09-11-2000
Posts: 2,131
I've never had to talk with Trish which in my opinion is great. That means C-bid is doing it right the first time.
SteveR@CigarBid Offline
#11 Posted: Fri, Jan 24 2003, 8:15 AM EST
Joined: 11-19-2002
Posts: 12,746
Trish is the best...Trish Rules...

BLAH BLAH BLAH!

JK Trish I love you! :)
DrMaddVibe Offline
#12 Posted: Fri, Jan 24 2003, 8:15 AM EST
Joined: 10-21-2000
Posts: 55,513
Maybe her boss would get the hint if we "boycotted", say for a week?

Exercise in futility?
TrishS@CigarBid Offline
#13 Posted: Fri, Jan 24 2003, 8:20 AM EST
Joined: 06-13-2001
Posts: 3,172
Boycott?!?!?!?

You guys can't keep from responding to the "cello on or off" posts, how ya gonna keep from actually bidding?!?!?!?!
Lowman Offline
#14 Posted: Fri, Jan 24 2003, 8:23 AM EST
Joined: 12-03-2002
Posts: 6,982
Good point Trish !!!
CJBully Offline
#15 Posted: Fri, Jan 24 2003, 8:23 AM EST
Joined: 07-31-2002
Posts: 753
Interfacing with Trish sounds like fun... };{>
Lowman Offline
#16 Posted: Fri, Jan 24 2003, 8:25 AM EST
Joined: 12-03-2002
Posts: 6,982
Sorry Steve, not to leave you out... You're Great too! BUT Trish.....
E-Chick Offline
#17 Posted: Fri, Jan 24 2003, 8:25 AM EST
Joined: 06-15-2002
Posts: 4,877
Oh, I was ready to go off on Trish!

I thought she was quiting and said, "Customer Service, In Your Face!"

JK!

Great job Trish!
rmarrandino Offline
#18 Posted: Fri, Jan 24 2003, 8:28 AM EST
Joined: 12-07-2002
Posts: 893
I second everything said on this board. Yesterday was my first encounter with customer service and I have to say that I was extremely surprised by the level of service I received. Trish coundn't have made it any easier for me.
Lowman Offline
#19 Posted: Fri, Jan 24 2003, 8:32 AM EST
Joined: 12-03-2002
Posts: 6,982
You guys / gal think we softened her enough for free 'gars or should we keep going??? LOL

Just kidding!!
DrMaddVibe Offline
#20 Posted: Fri, Jan 24 2003, 8:37 AM EST
Joined: 10-21-2000
Posts: 55,513
Hey! Just tryin' to get YOU a raise!
wouldestous Offline
#21 Posted: Fri, Jan 24 2003, 10:51 AM EST
Joined: 02-07-2002
Posts: 412
where is this cigarbid place and how can i get started there?
cashman Offline
#22 Posted: Fri, Jan 24 2003, 10:56 AM EST
Joined: 01-18-2002
Posts: 103
Forget Trish what about Steve. He seems to care mor for the cbidders than she does. Plus she drinks too much.
cashman Offline
#23 Posted: Fri, Jan 24 2003, 11:25 AM EST
Joined: 01-18-2002
Posts: 103
Just kidding Trish. It looked like you where getting all the glory and Steve wasn't getting any recognition.

Take care,
Cash
5augie5 Offline
#24 Posted: Fri, Jan 24 2003, 11:30 AM EST
Joined: 12-02-1999
Posts: 165
I've had the pleasure of dealing with Trish on two occasions. Both were handled professionally and puncutal. I think Trish should get a raise and more time off!

PS. You know where to send the bucannero!

RknRmnd Offline
#25 Posted: Fri, Jan 24 2003, 1:32 PM EST
Joined: 10-16-2001
Posts: 407
This new interface works well! You send in question and comment and customer service is just that.. customer service, did one today just to test and Steve had me a response shortly sent directly to my e-mail!
Thanks again and keep growing.
RJ
RZiems Offline
#26 Posted: Fri, Jan 24 2003, 1:56 PM EST
Joined: 11-28-2002
Posts: 98
I have had the pleasure of working with Trish as well, and she is great. Way to go!!!
Tobasco Offline
#27 Posted: Fri, Jan 24 2003, 2:26 PM EST
Joined: 02-08-2003
Posts: 2,809

I've never talked to Trish. I guess when I have an order thats not quite right I will. Maybe you can mess up my next order. Like maybe when I order my next 5-pack you can send me 10 instead. Hehe!

Mag
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