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Last post 21 years ago by groucho. 6 replies replies.
customer service
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Connelly Offline
#1 Posted: Tue, Feb 11 2003, 5:25 AM EST
Joined: 03-29-2002
Posts: 5
I have not posted here much in the past, but felt the need to in response to the exceptional customer service I have received from c-bid.

It seems as we are finally done fixing a problem created by UPS in a shipment sent last month. I must say Trish and the folks at C-bid did a very good job in adressing the problem, and fixing it. Their attention to this frustrating problem was both prompt and professional. I'm not sure how often they get a pat on the back, but it is deserved. They run a good show here and I have pledged my continued support.

CC
Lowman Offline
#2 Posted: Tue, Feb 11 2003, 5:29 AM EST
Joined: 12-03-2002
Posts: 6,982
The cust. serv. staff is great! There are many postings stating that. Always willing to help.

There is gonna be an Eastern PA herf on 3/1. There will be a tour of the CI warehouse included. Hope to meet some of the reps. there. Looking forward to it!!

Low
xrundog Offline
#3 Posted: Tue, Feb 11 2003, 5:35 AM EST
Joined: 01-17-2002
Posts: 2,212
Low, you are the lucky dog! When I am in D.C. I hope to make a trip up there. Maybe for the next herf!
emgjet Offline
#4 Posted: Tue, Feb 11 2003, 6:39 AM EST
Joined: 11-28-2001
Posts: 1,231
Agreed with the customer service..they're great, and I do support good service.
BTW, Lowman, the herf this March, is it still open, and any details...I may be able to go. Email me.
[email protected]

Thanks,
Ed
smithbw Offline
#5 Posted: Tue, Feb 11 2003, 9:13 AM EST
Joined: 09-01-2001
Posts: 2,444
Agree 100% with the great customer service here.

Low,

I am "Very Jealous"!

LOL

Regards,


B
jreddoch Offline
#6 Posted: Tue, Feb 11 2003, 10:23 AM EST
Joined: 12-30-2000
Posts: 1,309
I've always said that Trish is a divine being.
groucho Offline
#7 Posted: Tue, Feb 11 2003, 8:58 PM EST
Joined: 11-27-2001
Posts: 44
i ordered a box of fidalgo torps which bled black all over my fingers and lips; yuck.

i called CS, and they said no problem; they sent me a p/u label and credited my charge card. Great service.

also, a friend of mine from florida started using c-bid on my recommendation. on his first order, one of the cigar boxes was damaged. he called them to alert them about it, that's all

the next week he got a visit from the brown truck, which had a free box of the same cigars from c-bid. he was absolutely flabbergasted!

c-bid CS is first class all the way....

many kudos (take a bow, boys)
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