Ok, can you tell that I received some email stories today? LOL!
A timeless lesson on how consultants can make a difference for an
organization...
Last week, we took some friends out to a new restaurant, and noticed that
the waiter who took our order carried a spoon in his shirt pocket. It seemed a
little strange, but I ignored it. However, when the busboy brought our water
and utensils, I noticed he also had a spoon in his shirt pocket, then I looked
around the room and saw that all the staff had spoons in their pockets.
When the waiter came back to serve our soup I asked, "Why the spoon?"
"Well," he explained, "the restaurant's owners hired Andersen Consulting,
experts in efficiency, in order to revamp all our processes. After several
months of statistical analysis, they concluded that the spoon was the most
frequently dropped utensil. This represents a drop frequency of
approximately 3 spoons per table per hour. If our personnel is prepared to deal with that contingency, we can reduce the number of trips back to the kitchen and save
15 man-hours per shift."
As luck would have it I dropped my spoon and he was able to replace it with
his spare spoon. "I'll get another spoon next time I go to the kitchen instead
of making an extra trip to get it right now." I was rather impressed.
I noticed that there was a very thin string hanging out of the waiter's fly.
Looking around, I noticed that all the waiters had the same string hanging
from their flies My curiosity got the better of me and before he walked off, I
asked the waiter, "Excuse me, but can you tell me why you have that string right
there?"
"Oh, certainly!" he answered, lowering his voice. "Not everyone is as
observant as you. That consulting firm I mentioned also found out that we can save
time in the restroom." "How so?" "See," he continued," by tying this string to the
tip of you know what, we can pull it out over the urinal without touching it and
that way eliminate the need to wash the hands, shortening the time spent in
the restroom by 76.39 percent."
After you get it out, how do you put it back?"
"Well," he whispered, lowering his voice even further, "I don't know about
the others, but I use the spoon."
