| 1. Author: ldjman69 | Date: Fri, 10/16/2020, 1:09PM EST | |
anyone else not receiving
their shipments? they don;t answer the phone or the emails
|
| 2. Author: Cheno | Date: Fri, 10/16/2020, 1:22PM EST | |
I only receive losing bids... |
| 3. Author: Palama | Date: Fri, 10/16/2020, 1:24PM EST | |
ldjman69 wrote:anyone else not receiving
their shipments? they don;t answer the phone or the emails
Where you been these last 7 months (...let alone 3 years...)? Lotta posts about shipping issues, might wanna look through the forum. |
| 4. Author: ldjman69 | Date: Fri, 10/16/2020, 1:49PM EST | |
first problem i have had in 7 months
|
| 5. Author: Plowboy221 | Date: Fri, 10/16/2020, 5:08PM EST | |
ldjman69 wrote:anyone else not receiving
their shipments? they don;t answer the phone or the emails
I haven’t received a shipment from here in three years. |
| 6. Author: frankj1 | Date: Fri, 10/16/2020, 5:25PM EST | |
Plowboy221 wrote:I haven’t received a shipment from here in three years. have you complained to customer service? |
| 7. Author: SirKnight | Date: Fri, 10/16/2020, 5:29PM EST | |
Contact celtcbomber he’s the resident service rep. He will get it fixed for you. Just a PM away from being a happy customer again. |
| 8. Author: Palama | Date: Fri, 10/16/2020, 6:24PM EST | |
ldjman69 wrote:first problem i have had in 7 months
I’ve only had 4 orders this whole year. Three in April, 1 in late May but no issues other than a slight delay in sending out one of them. Decided not to further tempt the hand of fate. |
| 9. Author: Palama | Date: Fri, 10/16/2020, 6:26PM EST | |
Fify SirKnight wrote:Contact CelticBomber he’s the Escalated Service Request Manager. He will get it fixed for you. Just a PM away from being a happy customer again. |
| 10. Author: ldjman69 | Date: Fri, 10/16/2020, 7:26PM EST | |
contact cell bomber? how? I have sent 4 emails to customer service and spent over an hour on hold 3 different timeor a service agent that never answered. |
| 11. Author: Plowboy221 | Date: Fri, 10/16/2020, 7:31PM EST | |
frankj1 wrote:have you complained to customer service? Yes, unfortunately they told me you actually have to order something to receive said product. What a scam.... |
| 12. Author: frankj1 | Date: Fri, 10/16/2020, 9:32PM EST | |
Plowboy221 wrote:Yes, unfortunately they told me you actually have to order something to receive said product. What a scam.... that's the most unheard of thing I ever heard of |
| 13. Author: ldjman69 | Date: Sat, 10/17/2020, 7:34AM EST | |
isn't winning the bid ordering? |
| 14. Author: KingoftheCove | Date: Sat, 10/17/2020, 9:46PM EST | |
ldjman69 wrote:isn't winning the bid ordering? No..........after you “win” the bid, it goes into the Bid Verification process. If that goes through, you go into the Bid Review process. Then, they send your cigars. Platinum Members bypass the Verification and Review phases. PM CelticBomber for more info. |
| 15. Author: izonfire | Date: Sat, 10/17/2020, 9:48PM EST | |
Never second guess the King... |
| 16. Author: frankj1 | Date: Sat, 10/17/2020, 9:57PM EST | |
poor idj...
3 years and never knew about going through the hot oven of c-bid.
hang in their, kid. you may not get your cigars, but you may get the humor. |
| 17. Author: Billmack3 | Date: Sun, 10/18/2020, 1:06PM EST | |
Placed 5 orders in the last 30 days... in every case had a tracking number within 24 hours and smokes within 3-4 days. Just lucky, I guess...? |
| 18. Author: agrodge | Date: Sun, 10/18/2020, 6:44PM EST | |
I had ONE problem with an order not showing up. It took a month of constant emailing CS before it was straightened out. BUT, they did make good on it...eventually. I’ve started ordering again and, so far, have received the same great service I had before.
Good luck, man. |
| 19. Author: gkmcdonald | Date: Fri, 10/23/2020, 9:58AM EST | |
I have an order date of 6 Oct. Sent 2 customer service order inquiries( no replies), and spent 45 minutes on the phone waiting on customer service before i hung up. Not sure what else to do about my order. |
| 20. Author: gkmcdonald | Date: Fri, 10/23/2020, 9:58AM EST | |
I have an order date of 6 Oct. Sent 2 customer service order inquiries( no replies), and spent 45 minutes on the phone waiting on customer service before i hung up. Not sure what else to do about my order. |
| 21. Author: izonfire | Date: Sat, 10/24/2020, 1:21PM EST | |
By the lack of response,
Can you guess what we would like you to do now??? |
