| 1. Author: Twi | Date: Fri, 7/15/2022, 12:52AM EST | |
Greetings! This is my first proper post on this forum. I have recently begun ordering cigar shipments from cbid with much success and satisfaction, however my most recent purchase was missing a "5-pack" of cigars. Though the rest of my order was intact and accounted for, I could not find aforementioned item. I have already begun the process of consulting customer service, and am merely curious as to how long I should expect to wait for correspondence; from other buyers who may have experienced this as well. Thank you in advance. |
| 2. Author: HockeyDad | Date: Fri, 7/15/2022, 1:00AM EST | |
1.5 hours on hold on the phone. |
| 3. Author: Sunoverbeach | Date: Fri, 7/15/2022, 5:22AM EST | |
Possibly 2 even, if several other similar posts recently are to be believed. I'll say that they're very good about resolving issues when reached. It's the reaching that's difficult |
| 4. Author: tonygraz | Date: Fri, 7/15/2022, 4:18PM EST | |
If you are going to wait for correspondence, cigars may no longer be legal by then. |
| 5. Author: Stogie1020 | Date: Fri, 7/15/2022, 4:48PM EST | |
Most eloquently composed complaint about CS yet...
Bravo Twi, bravo.
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| 6. Author: Sunoverbeach | Date: Fri, 7/15/2022, 6:07PM EST | |
Oh, and stick with the phone. I know the wait is long, but the wait for an email response is indefinite |
| 7. Author: MoreBeer | Date: Fri, 7/15/2022, 8:04PM EST | |
Dispute the charge. They'll get back to you. |
