| 1. Author: rppadovano | Date: Tue, 9/27/2022, 2:18PM EST | |
So... I placed an order on 9/7/22. The order still says processing, but thankfully the charge disappeared from my credit card. I called customer service multiple times, even waited on hold for over an hour, and never got anyone to answer.
However, I still want those cigars, so I went and bid/placed an order for the cigars again. This order was confirmed yesterday (9/26/22), but still says Processing. I know it is still early, but I am starting to think it's going to happen again. I am actually currently on hold with CS.
All of this is to say... what is going on here? I still want the cigars, but now I seem to have 2 orders that will be stuck in limbo. I don't want both to just suddenly process, but I would probably accept that rather than being ignored and stuck on "processing" indefinitely. What should I do?
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| 2. Author: dkeage | Date: Tue, 9/27/2022, 2:28PM EST | |
Maybe the 3rd times the charm?  |
| 3. Author: HockeyDad | Date: Tue, 9/27/2022, 2:45PM EST | |
I would definitely order some more. |
| 4. Author: Stogie1020 | Date: Tue, 9/27/2022, 4:51PM EST | |
Fool me once... |
| 5. Author: frankj1 | Date: Tue, 9/27/2022, 6:21PM EST | |
Stogie1020 wrote:Fool me once... please tell me you're not quoting W! |
| 6. Author: Sunoverbeach | Date: Tue, 9/27/2022, 7:47PM EST | |
Call. Be patient. Really, really patient. The website isn't broken. The follow through is somewhat strained. |
| 7. Author: tonygraz | Date: Tue, 9/27/2022, 8:21PM EST | |
Yes it is broken - none of us have been able to post. I agree with HockeyDad - order more. |
| 8. Author: HockeyDad | Date: Tue, 9/27/2022, 10:32PM EST | |
tonygraz wrote:Yes it is broken - none of us have been able to post. I agree with HockeyDad - order more. This is the way. |
| 9. Author: Stogie1020 | Date: Wed, 9/28/2022, 10:43AM EST | |
frankj1 wrote:please tell me you're not quoting W! haha, no! I refrained from posting (but will indulge my IT sense of humor anyway) the link to the internet classic "the website is down"... (https://www.youtube.com/watch?v=uRGljemfwUE). "there is no arrange by pen is" Bwahahahahaha |
| 10. Author: tonygraz | Date: Wed, 9/28/2022, 12:42PM EST | |
I was gonna post about there's a guy who says he's the only one that can fix it. |
