Hello all,

I really didn't want to make this post but I have tried reaching out to support via the account page a few times over the past couple of months and never receive any answers or acknowledgement the message has been received. Does the support form even work? haha!

Back in November 2023 I ordered some items and one of them was a La Barba fiver. I was super interested in trying them since they've been praised so much over the past few years (i'm a bit late to the party lol!) Sadly the Purple was jam-packed full of eggs. I mean, it was a full-blown carton's worth. I understand these things happen but I don't know how it was so bad. I've never seen a stick in this condition before.

I sent out an e-mail to CBid to notify them of the issue, just in case there are others that were like this. I didn't hear anything back from them. It's been months. I also shot one off to La Barba and also didn't hear anything from them.

(here's a link to the images if you're interested ( https://imgur.com/a/p7FxpGT )

Last night I accidentally made a purchase through the quickbuy button by mistake, like a big idiot I miss judged the button colors. I meant to place a bid but hit buy instead. I send out a support e-mail to see if I could possibly remove it so that I could make the bid instead. I didn't intend to buy it since i have multiple bids going on - on other items. Do you think I'll get any support? Is there another form of support I should use instead of the support form?

Thank you so much for your help!

Yep, phone is best. A pain, but best

I can tell you I had an order mix up that I did not catch for about 3-4 months and they resolved it quite satisfactorily. through email. If you emailed I hope you included all pertinent info like order number etc. I was well outside the normal period of dispute.

However a phone call might be best.. I hope you're delivered a good outcome

I don't know why, but emails are rarely answered. Perhaps their computers are all broken down. Best bet is the phone but they won't answer on weekends and holidays and business hours are the only time they answer. Customer service had massive problems but that was a couple or three years ago. Lately they have been very good and usually fix any problems relatively soon. Looks like Stephan didn't pay the internet bill again.

stePHan gave me a fake email address?

Outrageous!

Wow, I’ve never seen a cigar full of eggs like that. Shiver me timbers! I’ve got some La Barber in storage that I’ll be checking out immediately.

I hear they are good with bacon.

Yeah, that creeped me out.

Makes the case for freezing before storing.