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Last post 5 months ago by qmech. 68 replies replies.
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CBid back to normal?
k roc Offline
#1 Posted:
Joined: 04-04-2016
Posts: 25
Just wanted to report that I won an auction last night. Got an order confirmation about 6 hours later and a shipping confirmation about 5 hours after that.

I still haven't heard from the auctions I won on the 16th but that's another story.

Hopefully, they're back on track for good!
k roc Offline
#2 Posted:
Joined: 04-04-2016
Posts: 25
Just got notification that my order from the 16th shipped today too. God bless

I never lost hope. :)
24132413 Offline
#3 Posted:
Joined: 01-25-2017
Posts: 109
S&H may be caught up, but Cigar Bid is FAR from being back to normal. Still ONLY offer a few dozen NEW 5-Packs a day being posted! Used to be OVER 100 every day except Saturdays, which no new 5-Pack, Box, or Singles auctions start.

I mean 22 5-Packs is SO PITIFUL! Should be about 120
http://www.cigarbid.com/...y/5-Packs/StartingToday

and only 168 Quickes as opposed to over 300 EVERY DAY! before their DOWNGRADE!
http://www.cigarbid.com/Category/Quick-ies/

and only 177 Singles available. Before their Downgrade they always had over 400 up for bid
http://www.cigarbid.com/Category/Singles/

and even boxes are down by 30 for 40 per day. NEVER posted less then 110 per day prior to the downgrade.
http://www.cigarbid.com/Category/Boxes/


who gives a **** about shipping when their ain't nothing worth bidding on at a decent price.
jjanecka Offline
#4 Posted:
Joined: 12-08-2015
Posts: 3,073
I64i4o16777990453627i48399929776t2y6626672 is right, they need more items.
KingoftheCove Offline
#5 Posted:
Joined: 10-08-2011
Posts: 3,962
jjanecka wrote:
I64i4o16777990453627i48399929776t2y6626672 is right, they need more items.

Did Cameroon name this person yet?

How about "Numbers"?
opelmanta1900 Offline
#6 Posted:
Joined: 01-10-2012
Posts: 5,826
He should name him "letters"... just to mess with his mind...
tonygraz Offline
#7 Posted:
Joined: 08-11-2008
Posts: 8,634
We should just call him # 2.
DrafterX Offline
#8 Posted:
Joined: 10-18-2005
Posts: 78,613
24132413 wrote:
S&H may be caught up, but Cigar Bid is FAR from being back to normal. Still ONLY offer a few dozen NEW 5-Packs a day being posted! Used to be OVER 100 every day except Saturdays, which no new 5-Pack, Box, or Singles auctions start.

I mean 22 5-Packs is SO PITIFUL! Should be about 120
http://www.cigarbid.com/...y/5-Packs/StartingToday

and only 168 Quickes as opposed to over 300 EVERY DAY! before their DOWNGRADE!
http://www.cigarbid.com/Category/Quick-ies/

and only 177 Singles available. Before their Downgrade they always had over 400 up for bid
http://www.cigarbid.com/Category/Singles/

and even boxes are down by 30 for 40 per day. NEVER posted less then 110 per day prior to the downgrade.
http://www.cigarbid.com/Category/Boxes/


who gives a **** about shipping when their ain't nothing worth bidding on at a decent price.




Are you stocking your shelves at a B&M or somethin..?? Huh
gummy jones Offline
#9 Posted:
Joined: 07-06-2015
Posts: 5,857
tonygraz wrote:
We should just call him # 2.


DrafterX wrote:
Are you stocking your shelves at a B&M or somethin..?? Huh


the question at hand is who does #2 work for
99cobra2881 Offline
#10 Posted:
Joined: 11-19-2013
Posts: 2,349
I've put off buying Cubans seems I always would toss out a few bids here and I'd win some cigars. Now I don't know when I'll bid again.

Las Calaveras '17 is starting to get some teasers online. Supposedly a combo of '14 and '16. So that's a box buy there and after that maybe a box of Cubans.

Basically I'm saying without a good selection, low winning bids, and fast shipping I have no desire to bid on anything here anytime soon.
Stinkdyr Offline
#11 Posted:
Joined: 06-16-2009
Posts: 9,920
99cobra2881 wrote:
I've put off buying Cubans seems I always would toss out a few bids here and I'd win some cigars. Now I don't know when I'll bid again.

Las Calaveras '17 is starting to get some teasers online. Supposedly a combo of '14 and '16. So that's a box buy there and after that maybe a box of Cubans.

Basically I'm saying without a good selection, low winning bids, and fast shipping I have no desire to bid on anything here anytime soon.


This is a chat site, not a cigar shopping site.

Herfing
99cobra2881 Offline
#12 Posted:
Joined: 11-19-2013
Posts: 2,349
Lol so true haha
k roc Offline
#13 Posted:
Joined: 04-04-2016
Posts: 25
Well as far as service and order times hopefully they are back on track. Maybe they weren't stocking as much on the site until it was fixed. I did notice the 5 packs auctions were way down in volume earlier this week. On a good note, if all of the disappointed shoppers did really leave maybe it will be easier for us to find better deals :)
octavup Offline
#14 Posted:
Joined: 12-25-2010
Posts: 37
24132413 wrote:
S&H may be caught up, but Cigar Bid is FAR from being back to normal. Still ONLY offer a few dozen NEW 5-Packs a day being posted! Used to be OVER 100 every day except Saturdays, which no new 5-Pack, Box, or Singles auctions start.

I mean 22 5-Packs is SO PITIFUL! Should be about 120
http://www.cigarbid.com/...y/5-Packs/StartingToday

and only 168 Quickes as opposed to over 300 EVERY DAY! before their DOWNGRADE!
http://www.cigarbid.com/Category/Quick-ies/

and only 177 Singles available. Before their Downgrade they always had over 400 up for bid
http://www.cigarbid.com/Category/Singles/

and even boxes are down by 30 for 40 per day. NEVER posted less then 110 per day prior to the downgrade.
http://www.cigarbid.com/Category/Boxes/


who gives a **** about shipping when their ain't nothing worth bidding on at a decent price.


Not only is availability down, but prices are up. Kind of like when the refineries "go down for maintenance". Reduced available inventory and higher prices. Sound familiar?

There is one advantage to Cbid's reduced available inventory. I can get to the other sites sooner.
tonygraz Offline
#15 Posted:
Joined: 08-11-2008
Posts: 8,634
A noop thinks things are back to normal - probably bid on those Raji's Ultimate Demise cigars.
95BSharpshooter Offline
#16 Posted:
Joined: 01-03-2016
Posts: 32
k roc wrote:
Well as far as service and order times hopefully they are back on track. Maybe they weren't stocking as much on the site until it was fixed. I did notice the 5 packs auctions were way down in volume earlier this week. On a good note, if all of the disappointed shoppers did really leave maybe it will be easier for us to find better deals :)


Take a gander at the Cigar Brands page and notice how thin it is compared with the past.

Likewise, scan through their sister site and notice the number of OUT OF STOCK items.Scared
SRH1 Offline
#17 Posted:
Joined: 12-16-2009
Posts: 1,900
Watched a video on FB where the President of CI apologized and explained the reason for their current issues. I felt his pain.

The problem, he said, is due to implementation of new software systems including new MRP software. I worked for a very large defense contractor that had similar issues when we went 'live' with the new system. Users spent hundreds of hours training and some of the brightest people I've ever known were reassigned from their regular duties to learn the system and plan the implementation. Needless to say, there were MAJOR hiccups that quite literally brought the company to it's knees for over 6 months. We lost track of inventory during the migration of data from the 'old' system and had a $12 million inventory discrepancy. All salaried folks were hands on deck to conduct a physical inventory count every weekend for over three months. That only made things worse due to sloppy counts of high dollar items in packages. (Some counted packaged items as one when there were actually 100 or more in each package....) It was a terrible mess that took well over a year to resolve. The only products we shipped for the first 6 months were for government 'rated' projects which were handled outside the system. I don't know how much it cost the company but I'm certain it was WELL into 7 and perhaps 8 figures.

With that said, the software implementation is a very reasonable explanation for the issues. I'm confident CI will get back on track....their future depends on it. Listening to the video brought back some very bad memories.

Give CI a bit of time to get on track and for the users of the software to learn how to drive the system. If my experience is any indication, customer service will be better than ever once the issues are behind them.

I wish them well.
Buckwheat Offline
#18 Posted:
Joined: 04-15-2004
Posts: 10,974
Define "NORMAL" fog Herfing
Salmoneye Offline
#19 Posted:
Joined: 01-18-2011
Posts: 39
Clearly, not...

Speyside Offline
#20 Posted:
Joined: 03-16-2015
Posts: 4,390
Maybe this is the new normal.
WSC Offline
#21 Posted:
Joined: 10-19-2015
Posts: 20
The Cigar Brands page is still useless. Imagine going to Amazon in search of a certain book and being directed to toilet plungers, quilts and canned tuna.
On the bright side, I'm saving a lot of money.
midmofan Offline
#22 Posted:
Joined: 04-25-2014
Posts: 537
I will always have strong loyalty for this site as it has been great for me in the past in finding huge bargains on great cigars, getting me to try ones that I otherwise would have passed on, and economically fed my Blendlab obsession for a long time. The service that I have received and quick response to minor mess ups has always been great.

On top of that, the CI Superstore is one of my favorite places on earth.

That being said, I have not purchased anything off of here in quite a long time. Even before the Great Meltdown, there seemed to be fewer and fewer must-bid deals when compared to other sites. Overbids on auctions and QB prices that, with shipping, were no better than other places including, often, the daily or weekend deals at the Mothership.

Now, as pointed out above, it is a bidding wasteland.

I have even joined qmpash in posting a testimonial on another "page." PDR A. Flores Grand Reserve Corojo 2006 Double Magnums for under $2 each including shipping? Damn!

Hoping things straighten out here soon and that I start finding things worth bidding on again.

MissAshlie Offline
#23 Posted:
Joined: 04-04-2017
Posts: 56
I'm definitely going to wait until things seem like they are back to normal before I start ordering. Hopefully it won't be long.
midmofan Offline
#24 Posted:
Joined: 04-25-2014
Posts: 537
SRH1 wrote:
Watched a video on FB where the President of CI apologized and explained the reason for their current issues. I felt his pain.

.


It was a pretty good video all in all. It did not address the incredible failure of testing the software or the lack of clear communications about what was going on, or the reason so many older orders not out yet.

Here's hoping they get it right. They have lost a lot of customers for sur .
MJF Offline
#25 Posted:
Joined: 09-23-2011
Posts: 1
Won auction on March 16th. Got confirmation on 17th but no shipping confirmation ever. Emailed them on April 1st. They said IT department was looking into it. Emailed them again on April 4th, they said my order not even processed but they can manually process but can't guarantee a shipment date.

First time this happened over the last 5 years. What's going on? I canceled my order.
sfdfatboy Offline
#26 Posted:
Joined: 09-29-2006
Posts: 6
Glad someone else mentioned this... Haven't order since January!
octavup Offline
#27 Posted:
Joined: 12-25-2010
Posts: 37
midmofan wrote:
I will always have strong loyalty for this site as it has been great for me in the past in finding huge bargains on great cigars, getting me to try ones that I otherwise would have passed on, and economically fed my Blendlab obsession for a long time. The service that I have received and quick response to minor mess ups has always been great.

On top of that, the CI Superstore is one of my favorite places on earth.

That being said, I have not purchased anything off of here in quite a long time. Even before the Great Meltdown, there seemed to be fewer and fewer must-bid deals when compared to other sites. Overbids on auctions and QB prices that, with shipping, were no better than other places including, often, the daily or weekend deals at the Mothership.

Now, as pointed out above, it is a bidding wasteland.

I have even joined qmpash in posting a testimonial on another "page." PDR A. Flores Grand Reserve Corojo 2006 Double Magnums for under $2 each including shipping? Damn!

Hoping things straighten out here soon and that I start finding things worth bidding on again.



I couldn't agree more. I too have a strong loyalty to both Cbid and CI after years of buying from a competing purveyor of cigars whose name I can't mention but it has only two initials. I travel often to the east coast and always try to spend as much time as possible at the Superstores. But between the shipping delays, the reduction of available inventory, and above all, the sky high prices that are starting to rival the retail prices out here in California even with our sky high taxes, it is becoming apparent that perhaps it is now time to start looking elsewhere.
95BSharpshooter Offline
#28 Posted:
Joined: 01-03-2016
Posts: 32
WSC wrote:
Imagine going to Amazon in search of a certain book and being directed to toilet plungers, quilts and canned tuna.


That's typical for Amazon; I searched for outdoor LED lights and got just about everything BUT outdoor capable LEDs.
24132413 Offline
#29 Posted:
Joined: 01-25-2017
Posts: 109
just found out CBid is NOT back to normal. Sent them a request about 3am asking if the would ship my order TODAY (now YESTERDAY) instead of Tuesday? No response ALL day!!! not even a NO! LOL!
Cigar Rat Offline
#30 Posted:
Joined: 08-31-2014
Posts: 8
Still waiting on my winnings from Feb 16th.
DrafterX Offline
#31 Posted:
Joined: 10-18-2005
Posts: 78,613
Why don't you give up..?? Huh
RMAN4443 Online
#32 Posted:
Joined: 09-29-2016
Posts: 1,443
My order closed Tuesday, shipped and arrived today......everything was there
usafvet509 Offline
#33 Posted:
Joined: 09-08-2015
Posts: 111
Bid won last night, it's shipped out today. All good here, consistently. I even have a CI order arriving today, and I ordered it Monday
usafvet509 Offline
#34 Posted:
Joined: 09-08-2015
Posts: 111
I should add that I'm damn near dead geographic center of contiguous US, smack dab in the middle of flyover country, as Hildabeast put it
Big_Bear Offline
#35 Posted:
Joined: 09-27-2008
Posts: 2,628
1) Trish has reminded us over and over that Cigars International and CigarBid are two separate and distinct companies. Most of these posts (including this one) violate the competitor reference rule.

2) I don't care that CI is having computer issues; this is CBid. We've never heard from CBid, not even on YouTube.

3) It might have cost CI and CBid a few extra dollars to cover the phones. That's the cost of not having a solid migration plan. There were LOTS of ways this could have been planned better. Even after things went all fubar, they could have gone manual and supported their customers. Expensive? Yes. But that's part of the cost when you "save" money by not planning well.

4) The are several CigarBid herfs that are completely unsupported. Sure, CBid can't send out a care package every time a few guys get together, but Moose Manor and the Mississippi herf (just two that come to mind) often draw dozens of folks. To be ignored is insulting. It's a trend with CBid to mistreat their community

and least of all

5) In the video he said that there would be "less picking errors." He should have said "fewer." It's not the biggest reason I won't do business here, but it's easier to pile on when the dissatisfaction level is so high. If, as president, you're going to act as spokesman, then at least do that well.

. . . waiting to be banned.




.
DrafterX Offline
#36 Posted:
Joined: 10-18-2005
Posts: 78,613
well, If I never see you again, Goodbye... Mellow
usafvet509 Offline
#37 Posted:
Joined: 09-08-2015
Posts: 111
2 separate companies, that ship from the same got damn location. Nobody farted and called your name, grouchy ass
frombeyondthegrave Offline
#38 Posted:
Joined: 04-01-2017
Posts: 42
Wow, Big Bear. You are full of the same righteous indignation I was, right before I was banned for life. I was burning bridges and taking no prisoners, just like you. It seemed right at the time, but I came to regret it down the road. From personal experience, you may wish to delete that post, once you've calmed down. You may not give a da*n right now, but you may in the future. As they say, hind sight is 20/20.

David
elRopo Offline
#39 Posted:
Joined: 02-17-2014
Posts: 904
frombeyondthegrave wrote:
Wow, Big Bear. You are full of the same righteous indignation I was, right before I was banned for life. I was burning bridges and taking no prisoners, just like you. It seemed right at the time, but I came to regret it down the road. From personal experience, you may wish to delete that post, once you've calmed down. You may not give a da*n right now, but you may in the future. As they say, hind sight is 20/20.

David

Were you banned from everywhere.....or just here?
Anxious
cigarhusker Offline
#40 Posted:
Joined: 10-16-2005
Posts: 604
Put some Cu-avanas up for auction, now that they have returned to CI as overpriced sticks! That's all I ask!
cigarhusker Offline
#41 Posted:
Joined: 10-16-2005
Posts: 604
Guess I made my point. Well, that's the last time I try to post from my phone ...
KingoftheCove Offline
#42 Posted:
Joined: 10-08-2011
Posts: 3,962
cigarhusker wrote:
Guess I made my point. Well, that's the last time I try to post from my phone ...

Are you a quitter?
Didn't think so!
Use your pinky.............like JadeRose does....
cigarhusker Offline
#43 Posted:
Joined: 10-16-2005
Posts: 604
KingoftheCove wrote:
Are you a quitter?
Didn't think so!
Use your pinky.............like JadeRose does....

Heck no! Took me almost 15 minutes to delete those multiple posts!!!
tamapatom Offline
#44 Posted:
Joined: 03-19-2015
Posts: 6,688
frombeyondthegrave wrote:
Wow, Big Bear. You are full of the same righteous indignation I was, right before I was banned for life. I was burning bridges and taking no prisoners, just like you. It seemed right at the time, but I came to regret it down the road. From personal experience, you may wish to delete that post, once you've calmed down. You may not give a da*n right now, but you may in the future. As they say, hind sight is 20/20.

David

So this is your second life?
Salmoneye Offline
#45 Posted:
Joined: 01-18-2011
Posts: 39
usafvet509 wrote:
2 separate companies, that ship from the same got damn location. Nobody farted and called your name, grouchy ass


There are actually four that I can name that have the exact same address...

Maybe more that I am unaware of...


namadio Offline
#46 Posted:
Joined: 11-24-2014
Posts: 1,573
Hmmm i only know three. Now i'm intrigued/
midmofan Offline
#47 Posted:
Joined: 04-25-2014
Posts: 537
^^ Pipes and cigars...
dstieger Offline
#48 Posted:
Joined: 06-22-2007
Posts: 7,509
used to be that CI was the only 'authorized' reference aside from cigarbid....I assume that is still the case.


No question that other 'separate' entities shared some storage and distribution, and maybe IT and wholesalers.....I'm unaure where DM and P&C actually now fit....but if you do happen to care about the rules, you should be save with mention of CI and avoid the rest....until Trish or someone lets us know otherwise


Then again...whilst the fubar continues in full swing, there don't seem to be any minotaurs.....so, unenforced 'rules' are just words
octavup Offline
#49 Posted:
Joined: 12-25-2010
Posts: 37
The answer is still no. Decided to try ordering again. Orders that I would have placed months ago before all this started usually would have shipped by now based on my shipping frequency. My current order is still "being processed". Called customer service. On hold less then 20 minutes, but still left on hold. Once they answered the phone, they could not have been nicer, especially considering what's been going on for some time now and what they have had to deal with. They did confirm that things are still not back to normal.

With availability way down and prices way up, I can't help but wonder if this is not some new business model - move less inventory at higher prices. As I have mentioned before, it's kind of like when the oil refineries claim to "go down for maintenance". The gas pump prices go way up while they deliver less product. Sound familiar?

Without solid, specific information from Cbid, we are all allowed only to speculate and I am speculating that this will be going on for some time, if not indefinitely.
Salmoneye Offline
#50 Posted:
Joined: 01-18-2011
Posts: 39
Tennis, anyone?

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