I have called CI about this many times, and finally made an arrangement to have my cigars shipped by US priority. It is not so much the heat, but somewhere along the line, UPS often beats the hell out of my boxes. I get books deliveries everyday and often I get damaged ones, and I avoid UPS now whenever possible. But everytime you win an auction remind them to send by US priority, I think they do automatically on five packs but not on boxes. The main reason they don't like to us the Post Office is that it isn't insured like UPS automatically does, but I told them I would take responsibility, in years of mail order around the globe I have never had a parcel lost, but CI even went a step further, showing me what a great company they are by footing the bill and paying for insurance on my deliveries. I think if you call them or email them, they will be quite understanding to your concerns.