I at times see post here that are posted where a consumer will rant at CB. I however think they are a class act. I recently won a box of Bahia Tesoro's Rothchilds. I received an e-mail from Carmen stating that there was a picking order problem and to make right they instead sent me the larger size in that line. Ironically, I bidded on the larger size some time back because I like a larger ring cigar but lost the bid. To even go a step further Carmen and CB will include a torch lighter......I am sure it is not a Prometheus or Colibri, but not only righting the mishap they sent a little something extra. Thanks CB........& of course, Carmen. I love this place. I can shop in my boxer shorts and drink a beer at the same time. I love America!