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Is it worth it to you to contact CS over one cigar??
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robertsccr5 Offline
#1 Posted: Wed, Apr 15 2015, 3:02 PM EST
Joined: 09-13-2012
Posts: 2,314
A cigar that carries MSRP of $14 but got for $5 here. I hate contacting them for a single replacement but it's just so frustrating. Yeah if I bought them from a competitive retailer or B&M I would have paid a lot more for the remaining 4 of the 5 pack. But should CBID not be held accountable for onesies and twosies simply because they provide a decent discount?

For the record it was an AFR 75 Sublime. This thing is cracked all up and down the stick. I already tossed it in frustration.
DrafterX Offline
#2 Posted: Wed, Apr 15 2015, 3:05 PM EST
Joined: 10-18-2005
Posts: 98,551
I'd break them all then send them back.... Mellow
dstieger Offline
#3 Posted: Wed, Apr 15 2015, 3:06 PM EST
Joined: 06-22-2007
Posts: 10,889
Contacting CS vs. complaining here? I pick option number 1.
DrafterX Offline
#4 Posted: Wed, Apr 15 2015, 3:06 PM EST
Joined: 10-18-2005
Posts: 98,551
ohh... just kiddin Trish... Anxious
TrishS@CigarBid Offline
#5 Posted: Wed, Apr 15 2015, 3:06 PM EST
Joined: 06-13-2001
Posts: 3,172
robertsccr5 wrote:
A cigar that carries MSRP of $14 but got for $5 here. I hate contacting them for a single replacement but it's just so frustrating. Yeah if I bought them from a competitive retailer or B&M I would have paid a lot more for the remaining 4 of the 5 pack. But should CBID not be held accountable for onesies and twosies simply because they provide a decent discount?

For the record it was an AFR 75 Sublime. This thing is cracked all up and down the stick. I already tossed it in frustration.


Yes it is. We can issue a refund for that one stick - we do it all the time. Why? Because we do take responsibility for the damage, even if we ask you to hold onto the box so we can do a claim with UPS. Ultimately, we take the responsibility to fix the issue.

So give them a call. You have 54 minutes before the end of the day! Wink
TrishS@CigarBid Offline
#6 Posted: Wed, Apr 15 2015, 3:07 PM EST
Joined: 06-13-2001
Posts: 3,172
DrafterX wrote:
ohh... just kiddin Trish... Anxious


A Pox on You DrafterX!!
DrafterX Offline
#7 Posted: Wed, Apr 15 2015, 3:08 PM EST
Joined: 10-18-2005
Posts: 98,551
d'oh!
dstieger Offline
#8 Posted: Wed, Apr 15 2015, 3:09 PM EST
Joined: 06-22-2007
Posts: 10,889
Certainly, the CS gals are going to put you on mute and say crass things about the whiner calling about one stick. But, then they're going to thank you, because THEY more than anyone else at all of CI want us to be happy with their product and will make it right. Besides, they might even send a note back to the warehouse to check and make sure they don't have a whole bunch of cracked sticks that will eventually result in a bunch more calls to them.
Abrignac Offline
#9 Posted: Wed, Apr 15 2015, 3:10 PM EST
Joined: 02-24-2012
Posts: 17,278
robertsccr5 wrote:
A cigar that carries MSRP of $14 but got for $5 here. I hate contacting them for a single replacement but it's just so frustrating. Yeah if I bought them from a competitive retailer or B&M I would have paid a lot more for the remaining 4 of the 5 pack. But should CBID not be held accountable for onesies and twosies simply because they provide a decent discount?

For the record it was an AFR 75 Sublime. This thing is cracked all up and down the stick. I already tossed it in frustration.



Hopefully, by now you have contacted CS. But, you forgot to ask them to delete this thread.
kombat96 Offline
#10 Posted: Wed, Apr 15 2015, 3:14 PM EST
Joined: 04-12-2010
Posts: 9,717
Ask about membership rewards
robertsccr5 Offline
#11 Posted: Wed, Apr 15 2015, 3:20 PM EST
Joined: 09-13-2012
Posts: 2,314
Lol kombat, you know I could never be on the same membership level as you.

Anthony, I haven't contacted them and don't plan on it. Not worth my time or theirs. I am, however, genuinely curious as to what others feel about the situation which is why I don't want this thread deleted.
robertsccr5 Offline
#12 Posted: Wed, Apr 15 2015, 3:25 PM EST
Joined: 09-13-2012
Posts: 2,314
dstieger wrote:
Contacting CS vs. complaining here? I pick option number 1.

I've picked option one numerous times with satisfactory resolution, but that was for multiple sticks at a time.
madspackler Offline
#13 Posted: Wed, Apr 15 2015, 3:32 PM EST
Joined: 03-07-2000
Posts: 3,608
robertsccr5 wrote:
Lol kombat, you know I could never be on the same membership level as you.

Anthony, I haven't contacted them and don't plan on it. Not worth my time or theirs. I am, however, genuinely curious as to what others feel about the situation which is why I don't want this thread deleted.


Robert - Why not call them? - the worst they could say is "No we can't help" anything better than that is a plus. My experience is that CS goes out of their way to make the customer (you) happy - even at their own expense. Even more relevant because this is not a cheap cigar - regardless of the price you paid. You bid on it because you wanted it.

Sometimes the CS staff might actually like to hear from the board regulars and you can tell them what a great job they are doing while you are on the phone - compliments are free and go a long way for your cause. CS reps usually only hear complaints all day - they need a compliment every now and again - how about it?
robertsccr5 Offline
#14 Posted: Wed, Apr 15 2015, 3:37 PM EST
Joined: 09-13-2012
Posts: 2,314
Great points, madspackler.
kombat96 Offline
#15 Posted: Wed, Apr 15 2015, 4:21 PM EST
Joined: 04-12-2010
Posts: 9,717
robertsccr5 wrote:
Lol kombat, you know I could never be on the same membership level as you.

Anthony, I haven't contacted them and don't plan on it. Not worth my time or theirs. I am, however, genuinely curious as to what others feel about the situation which is why I don't want this thread deleted.



Robert you have to ask yourself, do you want to be on the level of anything that would allow ME as a member? Can't be good.
sd72 Offline
#16 Posted: Wed, Apr 15 2015, 4:35 PM EST
Joined: 03-09-2011
Posts: 9,600
I woulda drove it there and broke it off in someone's azz. Demand satisfaction robert, perhaps a duel with whoever packed the box.
Abrignac Offline
#17 Posted: Wed, Apr 15 2015, 4:44 PM EST
Joined: 02-24-2012
Posts: 17,278
robertsccr5 wrote:
Lol kombat, you know I could never be on the same membership level as you.

Anthony, I haven't contacted them and don't plan on it. Not worth my time or theirs. I am, however, genuinely curious as to what others feel about the situation which is why I don't want this thread deleted.



If you're truly worried about what others think, then include a poll. My vote would be: if it concerns you enough to start a thread then you should have called CS.

IMHO, I think the real purpose of this thread is a veiled public complaint about a crappy cigar.
sd72 Offline
#18 Posted: Wed, Apr 15 2015, 4:53 PM EST
Joined: 03-09-2011
Posts: 9,600
I believe it be "thinly veiled" ?
robertsccr5 Offline
#19 Posted: Wed, Apr 15 2015, 4:57 PM EST
Joined: 09-13-2012
Posts: 2,314
Lol I haven't smoked it yet wouldn't know if it's crappy. I have tried the Hawaiian release and that was incredible. Nice try though, Freud.
ZRX1200 Online
#20 Posted: Wed, Apr 15 2015, 5:27 PM EST
Joined: 07-08-2007
Posts: 60,606
I just text mom.

Never even have to use the "members" hotline.
bs_kwaj Offline
#21 Posted: Wed, Apr 15 2015, 5:50 PM EST
Joined: 02-13-2006
Posts: 5,214
robertsccr5 wrote:
I am, however, genuinely curious as to what others feel about the situation . . .


I got little chuckle out of that here.

Angel
robertsccr5 Offline
#22 Posted: Wed, Apr 15 2015, 6:01 PM EST
Joined: 09-13-2012
Posts: 2,314
bs_kwaj wrote:
I got little chuckle out of that here.

Angel


haha, I did the same as I wrote it. Hey this forum was getting a little dull with no charliebarr and no more random people having strokes.
tonygraz Offline
#23 Posted: Wed, Apr 15 2015, 6:09 PM EST
Joined: 08-11-2008
Posts: 20,253
After the backorder BS that keeps happening to me, I would complain if the box was dirty
bgz Offline
#24 Posted: Wed, Apr 15 2015, 6:15 PM EST
Joined: 07-29-2014
Posts: 13,023
robertsccr5 wrote:
haha, I did the same as I wrote it. Hey this forum was getting a little dull with no charliebarr and no more random people having strokes.


I miss charliebarr...

chit ws weeey morr entrtaning wit hm round.
TIGERCDW Offline
#25 Posted: Wed, Apr 15 2015, 6:16 PM EST
Joined: 09-17-2009
Posts: 7,897
LMFAO @tonygraz.

TIGER
Bur Offline
#26 Posted: Wed, Apr 15 2015, 7:20 PM EST
Joined: 07-31-2012
Posts: 5,638
For a smoke like that? No way.

But if it had been a Gurkha. I'd demand an upgrade to the super-secret titanium ligero membership for all of 2015 and 2016, then platinum for life afterwards.
Palama Online
#27 Posted: Wed, Apr 15 2015, 7:59 PM EST
Joined: 02-05-2013
Posts: 23,688
robertsccr5 wrote:
Lol I haven't smoked it yet wouldn't know if it's crappy. I have tried the Hawaiian release and that was incredible. Nice try though, Freud.


Haha! I haven't tried the Paka Ali'i yet. Have given away about half of them already though...maybe I better spark one up soon (...before I give them all out...). Anxious
KingoftheCove Offline
#28 Posted: Wed, Apr 15 2015, 8:00 PM EST
Joined: 10-08-2011
Posts: 7,632
Upgrade to Platinum Plus..........no more issues like that
DCLover Offline
#29 Posted: Wed, Apr 15 2015, 8:24 PM EST
Joined: 09-26-2008
Posts: 4,229
kombat96 wrote:
Robert you have to ask yourself, do you want to be on the level of anything that would allow ME as a member? Can't be good.

Very good point made here.
riversmw Offline
#30 Posted: Thu, Apr 16 2015, 5:51 AM EST
Joined: 12-23-2012
Posts: 83
I had a very bad experience with my last order from them. A cheap cigar cutter ruined cigars from the very first cut and ahumidor that didnt seal properly. Was not impressed with their customer service but Trish seems like she knows how to take care of her customers. Maybe I will order again...I hate the thought of the other bid sites!! Cbid has been good to me other than that
Plowboy221 Offline
#31 Posted: Thu, Apr 16 2015, 6:41 AM EST
Joined: 03-03-2013
Posts: 5,144
Yes

An while we're complaing about things, I upgraded to the Uber Platnium Membership a month and half ago and still have not received my Cbid t-shirt and free box of cigars.

Thanks
Jose
TMCTLT Offline
#32 Posted: Thu, Apr 16 2015, 7:26 AM EST
Joined: 11-22-2007
Posts: 19,733
DCLover wrote:
Very good point made here.



Hard to argue with.....fog
illinichaser Offline
#33 Posted: Thu, Apr 16 2015, 11:06 AM EST
Joined: 07-24-2011
Posts: 5,772
I think it is absolutely worth the time to call and let CS know that the condition in which the package arrived didn't meet your total satisfaction. (notice I didn't say call and complain, or call and demand a refund)

Calling CS can provide CBID invaluable information and feedback to help them improve their process. And if done well, you can even have them thanking you for the call. Just think of how many people may get 1 damaged cigar(or even just read about it on a public forum, and decide to never order again(but not give CBID the opportunity). By calling and letting them know, you are giving a chance to retain future customers, as well as improving your own overall experience.


I say call em, but who really wants the opinion of the guys on this forum? ? fog
Bur Offline
#34 Posted: Thu, Apr 16 2015, 11:24 AM EST
Joined: 07-31-2012
Posts: 5,638
Plowboy221 wrote:
Yes

An while we're complaing about things, I upgraded to the Uber Platnium Membership a month and half ago and still have not received my Cbid t-shirt and free box of cigars.

Thanks
Jose


The REAL question is did you get your "Girls of CBid Customer Service in Thongs 2015" calendar yet? Or are those only for FGM?

horse
stogiemonger Offline
#35 Posted: Thu, Apr 16 2015, 3:05 PM EST
Joined: 06-25-2009
Posts: 4,185
I've tossed a few cracked cigars over the years. I don't sweat it enough to waste my time, or theirs, when it only concerns one cigar.
ShanaC@CigarBid Offline
#36 Posted: Thu, Apr 16 2015, 3:54 PM EST
Joined: 09-22-2010
Posts: 1,090
Bur wrote:
The REAL question is did you get your "Girls of CBid Customer Service in Thongs 2015" calendar yet? Or are those only for FGM?

horse



WOW! I didn't even know there was such a thing!

In all seriousness, shoot us an email or give us a call and we will be more than willing to take care of this and any other issues anyone may have. That's what we are here for Wink
Abrignac Offline
#37 Posted: Thu, Apr 16 2015, 4:03 PM EST
Joined: 02-24-2012
Posts: 17,278
ShanaC@CigarBid wrote:
WOW! I didn't even know there was such a thing!

In all seriousness, shoot us an email or give us a call and we will be more than willing to take care of this and any other issues anyone may have. That's what we are here for Wink


Which means it's time for to put out the 2015 version. You're not an "official" lady of CBid until you have a thong picture.
Bur Offline
#38 Posted: Thu, Apr 16 2015, 4:17 PM EST
Joined: 07-31-2012
Posts: 5,638
ShanaC@CigarBid wrote:
WOW! I didn't even know there was such a thing!

Wink


Trying to find the thread, but I seem to remember a group shot of the CS girls in thongs. So where's the calendar?

Wink
robertsccr5 Offline
#39 Posted: Thu, Apr 16 2015, 4:36 PM EST
Joined: 09-13-2012
Posts: 2,314
Bur wrote:
Trying to find the thread, but I seem to remember a group shot of the CS girls in thongs. So where's the calendar?

Wink

Thongs and Christmas sweaters edition??
ShanaC@CigarBid Offline
#40 Posted: Fri, Apr 17 2015, 3:40 PM EST
Joined: 09-22-2010
Posts: 1,090
ShanaC@CigarBid Offline
#41 Posted: Fri, Apr 17 2015, 3:43 PM EST
Joined: 09-22-2010
Posts: 1,090
Abrignac wrote:
Which means it's time for to put out the 2015 version. You're not an "official" lady of CBid until you have a thong picture.


Speak to the hand I am there!
Abrignac Offline
#42 Posted: Fri, Apr 17 2015, 4:09 PM EST
Joined: 02-24-2012
Posts: 17,278
ShanaC@CigarBid wrote:
Speak to the hand I am there!



Good golly Miss Molly, I can't wait.
SullyR Offline
#43 Posted: Fri, Apr 17 2015, 4:14 PM EST
Joined: 02-11-2007
Posts: 48
You gals look really nice in those thongs! LOL
Bur Offline
#44 Posted: Fri, Apr 17 2015, 4:49 PM EST
Joined: 07-31-2012
Posts: 5,638
ShanaC@CigarBid wrote:
http://www.cigarbid.com/Forum/c/posts/612236/13-Women-of-CBid-IN-THONGS

Here it is LOL

Eat your heart out


Thank all that is good that my vet is dressed in that picture. He would have ruined it otherwise.

Applause
MACS Offline
#45 Posted: Fri, Apr 17 2015, 9:17 PM EST
Joined: 02-26-2004
Posts: 79,779
TrishS@CigarBid wrote:
Yes it is. We can issue a refund for that one stick - we do it all the time. Why? Because we do take responsibility for the damage, even if we ask you to hold onto the box so we can do a claim with UPS. Ultimately, we take the responsibility to fix the issue.

So give them a call. You have 54 minutes before the end of the day! Wink


THAT, my friend, is a professional customer service representative.

I applaud her... my CS career lasted 3 days. Turns out I don't have the disposition for it.
ZRX1200 Online
#46 Posted: Fri, Apr 17 2015, 9:36 PM EST
Joined: 07-08-2007
Posts: 60,606
My mom ROCKS!

Shanna and Jessica are cool in my book too.
Rut-Ro! Offline
#47 Posted: Tue, Apr 21 2015, 6:18 AM EST
Joined: 01-16-2010
Posts: 1,991
robertsccr5 wrote:
Lol kombat, you know I could never be on the same membership level as you.

Anthony, I haven't contacted them and don't plan on it. Not worth my time or theirs. I am, however, genuinely curious as to what others feel about the situation which is why I don't want this thread deleted.


I will tell you WHY you want this thread deleted.


Because posting complaints and overbid threads are like horse

AND..............

Posting on either topic is like teaching a pig to sing. It just wastes your time and annoys the pig....
tamapatom Offline
#48 Posted: Tue, Apr 21 2015, 8:58 AM EST
Joined: 03-19-2015
Posts: 7,381
I have emailed customer service at cigarbid twice about a damaged stick. No response.
bassman45 Offline
#49 Posted: Tue, Apr 21 2015, 9:06 AM EST
Joined: 07-05-2009
Posts: 4,091
tamapatom wrote:
I have emailed customer service at cigarbid twice about a damaged stick. No response.


Usually need 100 posts before any response!ram27bat
robertsccr5 Offline
#50 Posted: Tue, Apr 21 2015, 9:22 AM EST
Joined: 09-13-2012
Posts: 2,314
tamapatom wrote:
I have emailed customer service at cigarbid twice about a damaged stick. No response.

They don't work weekends so keep that in mind. I've never had them not respond so I'm sure they're just catching up.
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