America's #1 Online Cigar Auction
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Last post 6 weeks ago by ZRX1200. 155 replies replies.
4 Pages<1234>
**** FOR ALL CUSTOMER SERVICE ISSUES ****
Medicman Offline
#101 Posted:
Joined: 10-30-2020
Posts: 1
It appears the billing department is still up and running, but processing and shipping are on vacation. Any idea on when product will start flowing again.
LeeBot Offline
#102 Posted:
Joined: 07-08-2020
Posts: 995
^I like this guy.


He very succinctly put his finger on the asymmetry of dealing with large corporations like this. They certainly don't tolerate staffing shortages in the billing department. They are very prompt, diligent, and professional about billing somebody's credit card.

Nor do they accept excuses. If I am $.01 short paying for my order - no order for you! If they don't deliver, or half asp around about it, don't answer the phone, etc., then well, no body's perfect, you gotta be reasonable and all, blah, blah, blah. Excuses.
AaronzDad Offline
#103 Posted:
Joined: 03-16-2021
Posts: 27
Medicman wrote:
It appears the billing department is still up and running, but processing and shipping are on vacation. Any idea on when product will start flowing again.


LeeBot wrote:
^I like this guy.

He very succinctly put his finger on the asymmetry of dealing with large corporations like this. They certainly don't tolerate staffing shortages in the billing department. They are very prompt, diligent, and professional about billing somebody's credit card.
Nor do they accept excuses. If I am $.01 short paying for my order - no order for you! If they don't deliver, or half asp around about it, don't answer the phone, etc., then well, no body's perfect, you gotta be reasonable and all, blah, blah, blah. Excuses.


Actually you're both wrong. If you check your CC statements you'll discover nothing is billed until it is shipped.
I've been waiting since July 19th and have only received five 5-packs out of a 600 cigar order.
I just checked my CC account and so far I've only been billed $60.32 on July 29th.

I suspect those of us who've been waiting unusually long times for our orders will get some sort of bonus or credit for future purchases. It's just good business.

We'll see.
KingoftheCove Offline
#104 Posted:
Joined: 10-08-2011
Posts: 6,870
AaronzDad wrote:
Actually you're both wrong.

I suspect those of us who've been waiting unusually long times for our orders will get some sort of bonus or credit for future purchases. It's just good business.

We'll see.

Oh ya…………that bonus is coming…

Aaaand………thanks for making me spit coffee on my tshirt Dad!

Bonus…….Credit………………. Laugh Laugh
you made my weekend!
tonygraz Offline
#105 Posted:
Joined: 08-11-2008
Posts: 18,825
Wow ! Such optomism ! Real young dad.
AaronzDad Offline
#106 Posted:
Joined: 03-16-2021
Posts: 27
KingoftheCove wrote:
Oh ya…………that bonus is coming…

Aaaand………thanks for making me spit coffee on my tshirt Dad!

Bonus…….Credit………………. Laugh Laugh
you made my weekend!


Well either way we will learn a lot about their business model
JGKAMIN Offline
#107 Posted:
Joined: 05-08-2011
Posts: 945
AaronzDad wrote:

I suspect those of us who've been waiting unusually long times for our orders will get some sort of bonus or credit for future purchases. It's just good business.

We'll see.

You’re right, mine came with this awesome credit to a wine subscription club and another for a discount on my first Door Dash delivery. Herfing
BuckyB93 Offline
#108 Posted:
Joined: 07-16-2004
Posts: 12,813
They have customer service working on it. They have some leads to alleviate the problem and find your cigars.

https://www.youtube.com/watch?v=-9CynvMlFyo
BuckyB93 Offline
#109 Posted:
Joined: 07-16-2004
Posts: 12,813
One O NINE!
LeeBot Offline
#110 Posted:
Joined: 07-08-2020
Posts: 995
AaronzDad wrote:
Well either way we will learn a lot about their business model

We already know their business model. You won't get chit but the wine club thing (which is already on that wine club's website, you don't need the card they send you with the super-secret special code. I know because I signed wifey up for it for a while.), and you will get the doordash thing.

And I think you miss the larger point. Consumers are expected to be perfect in their delivery of what is asked of them (money). Large corporations, on the other hand, have staffing issues because of the economy, and supply-chain issues, and etc., etc., etc. I don't give a chit. I don't whine to Cbid about my mortgage payment or how much I (still) owe in student loans. They don't care. Why should I care about their issues? And, as has already been said, I bet they do not have a staffing shortage in the billing department. That would be intolerable, and they will pay what it takes to fill those positions. Staffing shortage in the customer service department. Well, you gotta understand ...
Sunoverbeach Online
#111 Posted:
Joined: 08-11-2017
Posts: 13,200
Deep breaths, Lee. Deep cleansing breaths
LeeBot Offline
#112 Posted:
Joined: 07-08-2020
Posts: 995
Sunoverbeach wrote:
Deep breaths, Lee. Deep cleansing breaths

ram27bat

Hell of it is, I've never actually had a problem with my Cbid orders, even during the height of the pandemic. Anxious

But theoretically, they suck.
tonygraz Offline
#113 Posted:
Joined: 08-11-2008
Posts: 18,825
The time will probably come.
The German Offline
#114 Posted:
Joined: 03-23-2015
Posts: 8
I have an even better response. STOP ORDERING FROM THEM IF THEY CANNOT EVEN RUN THIS BUSINESS

ZRX1200 wrote:
They are experiencing a higher than normal volume of orders currently, that’s why there is some lag on lots listed that are on backorder and why it is taking so much time to answer calls.

For right now your best bet is to private message Celticbomber the official CBid liaison for customer service issues. He is awesome and is a huge help.

Thanks stePHan and thanks to everyone for your continued patients and patronage.

[email protected] Offline
#115 Posted:
Joined: 09-22-2010
Posts: 1,085
The German wrote:
I have an even better response. STOP ORDERING FROM THEM IF THEY CANNOT EVEN RUN THIS BUSINESS





Hi!

Your account is set for Tuesday processing.

By selecting WEEKLY Tuesday as your shipping preference, all lots closing the previous Tuesday through Monday will be processed Tuesday morning and shipped within 1-2 business days.

We will process your winnings tomorrow!

Take care! Herfing
Stogie1020 Offline
#116 Posted:
Joined: 12-19-2019
Posts: 3,694
hahaha BLAMMO.

Sunoverbeach Online
#117 Posted:
Joined: 08-11-2017
Posts: 13,200
2.6% until full mailbox, ya Seltic bastid!
discocelsior Offline
#118 Posted:
Joined: 02-20-2022
Posts: 3
Wrong, i got billed for my full order And still say processing, on top of that i see another bill for a dif amt that i didnt put in, where did that charge come from? Something aint right, no issues with them last few months till now, im guessing company is going under and raking in all they can hence the backed up in shipping, they not shipping nothing except whats left in inventory? Im out 250 and not giving them another penny, goin back to cigar international or cigarettes of cheap phillie blunts
discocelsior Offline
#119 Posted:
Joined: 02-20-2022
Posts: 3
Wrong, i got billed for my full order And still say processing, on top of that i see another bill for a dif amt that i didnt put in, where did that charge come from? Something aint right, no issues with them last few months till now, im guessing company is going under and raking in all they can hence the backed up in shipping, they not shipping nothing except whats left in inventory? Im out 250 and not giving them another penny, goin back to cigar international or cigarettes of cheap phillie blunts
Sunoverbeach Online
#120 Posted:
Joined: 08-11-2017
Posts: 13,200
Wrong for your issue, but right for the specific one she addressed. Hopefully they'll get back on top of things soon. In the meantime, I don't know that taking your business from Cbid to CI will quite send the message you intend to send them
Cheno Offline
#121 Posted:
Joined: 06-06-2019
Posts: 1,665
Sunoverbeach wrote:
Wrong for your issue, but right for the specific one she addressed. Hopefully they'll get back on top of things soon. In the meantime, I don't know that taking your business from Cbid to CI will quite send the message you intend to send them


Iykyk. Let him teach a lesson how ever he sees fit...
Sunoverbeach Online
#122 Posted:
Joined: 08-11-2017
Posts: 13,200
You're right. I'm not one to judge someone's message sending methodology
AaronzDad Offline
#123 Posted:
Joined: 03-16-2021
Posts: 27
Sunoverbeach wrote:
Wrong for your issue, but right for the specific one she addressed. Hopefully they'll get back on top of things soon. In the meantime, I don't know that taking your business from Cbid to CI will quite send the message you intend to send them

Spanking Laugh Laugh Laugh

I'll show those jerks at Sam's Club! I'll shop at Walmart instead!

I suspect he meant JR or Famous or something like that though...
Sunoverbeach Online
#124 Posted:
Joined: 08-11-2017
Posts: 13,200
Shhhh! You're not supposed to name the competitors. It's in the rulez and stuff, and Shana's been spotted in recent days
Cheno Offline
#125 Posted:
Joined: 06-06-2019
Posts: 1,665
AaronzDad wrote:
Spanking Laugh Laugh Laugh

I'll show those jerks at Sam's Club! I'll shop at Walmart instead!

I suspect he meant JR or Famous or something like that though...


Why would he shop at a footwear store instead?
AaronzDad Offline
#126 Posted:
Joined: 03-16-2021
Posts: 27
Cheno wrote:
Why would he shop at a footwear store instead?


"These boots are made for smokin'... "
Dg west deptford Offline
#127 Posted:
Joined: 05-25-2019
Posts: 2,834
Famous footwear suckx
AaronzDad Offline
#128 Posted:
Joined: 03-16-2021
Posts: 27
Sunoverbeach wrote:
Shhhh! You're not supposed to name the competitors. It's in the rulez and stuff, and Shana's been spotted in recent days

Meh, it says no advertising other sites. No one's doing that.
AaronzDad Offline
#129 Posted:
Joined: 03-16-2021
Posts: 27
Well the major portion of my order is still listed as "Processing"...
although I received it in a huge box from UPS this afternoon.

Still have to go through everything and see if what's listed is what is actually present.
This'll take some time...

Sunoverbeach Online
#130 Posted:
Joined: 08-11-2017
Posts: 13,200
The other 500some showed up? That's promising
Sunoverbeach Online
#131 Posted:
Joined: 08-11-2017
Posts: 13,200
Only 1% to go
AaronzDad Offline
#132 Posted:
Joined: 03-16-2021
Posts: 27
Sunoverbeach wrote:
The other 500some showed up? That's promising

Not quite.
362 by my count. I'm missing one 5-pack out of a set of two and in another case received one cigar rather than one 5-pack.
Although I also received a bundle of 20 I didn't order.
Of course it couldn't be Arturo Fuente or Tatuaje or Partagas.
Just a block of Brick House Fumas for me to give away. Not sure how that snuck in as I never even bid on any of 'em.
Oh well. I guess that's my consolation prize.

Wondering how long the backordered items will take to catch up.
tonygraz Offline
#133 Posted:
Joined: 08-11-2008
Posts: 18,825
Sometime a backorder turns into a no longer available - tho that hasn't happened to me in quite a while - last time it was Kinky Friedman.
apprehend1 Offline
#134 Posted:
Joined: 12-20-2012
Posts: 1
Cigarauctioneer

Looks like thats where I will have to go back lol
Sunoverbeach Online
#135 Posted:
Joined: 08-11-2017
Posts: 13,200
Iffin you're out anyway, probably doesn't matter, but not supposed ta name them other sites
Dg west deptford Offline
#136 Posted:
Joined: 05-25-2019
Posts: 2,834
I thought cbid parent owned the auction site now?
Sunoverbeach Online
#137 Posted:
Joined: 08-11-2017
Posts: 13,200
I thought they were still separate? I could be wrong, incestuous industry that it is
Sunoverbeach Online
#138 Posted:
Joined: 08-11-2017
Posts: 13,200
100% full inbox. Physically incapable of receiving Celtic's redirected customers. Oh joy! Oh rapture!
Major Boobage Offline
#139 Posted:
Joined: 07-18-2022
Posts: 233
Glad I could help.
Sunoverbeach Online
#140 Posted:
Joined: 08-11-2017
Posts: 13,200
I am appreciative
Tcreecewriter Offline
#141 Posted:
Joined: 02-20-2021
Posts: 1
Is there direct link to get a hold of someone? And what is it ?
[email protected] Offline
#142 Posted:
Joined: 09-22-2010
Posts: 1,085
Tcreecewriter wrote:
Is there direct link to get a hold of someone? And what is it ?




Hey!

I was able to take care of your order.

Take care!

Shana
Stogie1020 Offline
#143 Posted:
Joined: 12-19-2019
Posts: 3,694
Tcreecewriter wrote:
Is there direct link to get a hold of someone? And what is it ?


This guy just hit the customer service lottery!
Dg west deptford Offline
#144 Posted:
Joined: 05-25-2019
Posts: 2,834
Did he come back to say thanks?

Are flowers on the way Tgreasewriter?

These fussy ingrate millenials don't deserve platinum membership

But who does
AaronzDad Offline
#145 Posted:
Joined: 03-16-2021
Posts: 27
tonygraz wrote:
Sometime a backorder turns into a no longer available - tho that hasn't happened to me in quite a while - last time it was Kinky Friedman.

Yeah, happens all the time in my business. I'm an appliance repairman and when a part is backordered I tell the customer to buy a new appliance because it'll be months at least before they start catching up... probably years... and often never.
Not too worried about the BO cigars, I have enough to last the rest of this year and most of the next.
frankj1 Offline
#146 Posted:
Joined: 02-08-2007
Posts: 42,704
AaronzDad wrote:
Yeah, happens all the time in my business. I'm an appliance repairman and when a part is backordered I tell the customer to buy a new appliance because it'll be months at least before they start catching up... probably years... and often never.
Not too worried about the BO cigars, I have enough to last the rest of this year and most of the next.

do you recco Speed Queen washers?
Jakethesnake86 Offline
#147 Posted:
Joined: 12-29-2020
Posts: 2,297
I owe her some flowers…. She took care of mine too. Unpacking the box now. Thanks again @ShanaC
AaronzDad Offline
#148 Posted:
Joined: 03-16-2021
Posts: 27
frankj1 wrote:
do you recco Speed Queen washers?

Yeah they make pretty good laundry systems.
In the last five or eight years they've kinda headed the way of everyone else but they're still decent.
I'd never buy any appliance from Samsung, LG, or GE. ESPECIALLY not refrigerators.
Jakethesnake86 Offline
#149 Posted:
Joined: 12-29-2020
Posts: 2,297
^^^ appreciate the info^^^.
GrillerNotSmoker Offline
#150 Posted:
Joined: 07-19-2020
Posts: 1


Hi Shana - I have pm’d you. Would appreciate it very much if you could look into that. Thanks!!



[email protected] wrote:
Hey!

I was able to take care of your order.

Take care!

Shana

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