I had the same problem this month and last month. They are going through
some kind of transition.
You just have to call and wait an hour or more, I had to wait almost 3 hours last month
then you can straighten it out.
Shana was a awesom, she fixed me up, had to split my order and she said it will go out
at the beginning of the week. They are really busy I gues getting the place ready.
You just need to wait till they get to you on the phone and you'll be fine. Peace.