America's #1 Online Cigar Auction
first, best, biggest!

Last post 9 months ago by jimbud. 47 replies replies.
Order Issues
Jump to Bottom | Previous Topic | Next Topic
bpink27 Offline
#1 Posted: Fri, Sep 9 2022, 12:50 PM EST
Joined: 08-19-2022
Posts: 4
New Member here, I have had an order processing for a month (my first order with CB) and have had a couple orders process and ship since then. I’ve tried calling and emailing for weeks and have had nothing. Just posting here for help because I’m lost and have no idea where else to reach out to 🤷‍♂️
ufifteen Offline
#2 Posted: Fri, Sep 9 2022, 1:05 PM EST
Joined: 11-26-2009
Posts: 13
Check some other posts on your topic, similar issues happening. I've been waiting on an order that's processing since Aug 16. Calling and waiting for hours is about your only hope to get the order fixed, the messaging is a lost cause at this time.
MoreBeer Offline
#3 Posted: Fri, Sep 9 2022, 3:45 PM EST
Joined: 01-24-2010
Posts: 83
I had a problem with an order from late June. Was charged for it but never shipped. Sent 5 messages through the site and no reply. Called 3 times, on hold for an hour each time, nobody picked up. I also sent a letter via snail mail. Nothing. When it got close to 1 month and zero communication, I old them by email and snail mail that once 30 days pass I'm filing a chargeback. No reply, so I requested a chargeback from my card provider. They responded to that quickly and did get the order. LMAO! I have recently placed a new order and its been "processing" for a week. Enough of this. If I ran my business like this, I'd have no business quickly. I must have spent $10k (likely much more) with this company over the many years. Its sickening to be treated this way. I'd rather pay more and actually get my orders and if there's an issue, there's customer support that actually answers the phone and/or email.
bpink27 Offline
#4 Posted: Fri, Sep 9 2022, 4:01 PM EST
Joined: 08-19-2022
Posts: 4
Yeah. I don’t get it. A little transparency goes a long way.
DrMaddVibe Offline
#5 Posted: Fri, Sep 9 2022, 4:30 PM EST
Joined: 10-21-2000
Posts: 55,431
Does it really though?
Stogie1020 Offline
#6 Posted: Fri, Sep 9 2022, 4:36 PM EST
Joined: 12-19-2019
Posts: 5,335
DrMaddVibe wrote:
Does it really though?

Right? I mean, a LITTLE transparency is still pretty opaque.
KingoftheCove Offline
#7 Posted: Fri, Sep 9 2022, 5:16 PM EST
Joined: 10-08-2011
Posts: 7,632
Poor Shana….
frankj1 Offline
#8 Posted: Fri, Sep 9 2022, 6:05 PM EST
Joined: 02-08-2007
Posts: 44,221
Stogie1020 wrote:
Right? I mean, a LITTLE transparency is still pretty opaque.


and some things you can't unsee...
Stogie1020 Offline
#9 Posted: Fri, Sep 9 2022, 6:10 PM EST
Joined: 12-19-2019
Posts: 5,335
frankj1 wrote:
and some things you can't unsee...

Correct.

And for the record, Fruit Roll Ups are not opaque enough to constitute "underwear."
frankj1 Offline
#10 Posted: Fri, Sep 9 2022, 6:15 PM EST
Joined: 02-08-2007
Posts: 44,221
Stogie1020 wrote:
Correct.

And for the record, Fruit Roll Ups are not opaque enough to constitute "underwear."

I should post this on Knowledge Recently Acquired...


OK, just learned they aren't suitable for outerwear either.
Certainly not when it's hot and humid outside.
Palama Offline
#11 Posted: Fri, Sep 9 2022, 7:08 PM EST
Joined: 02-05-2013
Posts: 23,688
frankj1 wrote:
I should post this on Knowledge Recently Acquired...


OK, just learned they aren't suitable for outerwear either.
Certainly not when it's hot and humid outside.


That reminds me, didja ever find shorts in the "correct" length? Think

I vaguely remember you searching for some a couple years back.
tonygraz Offline
#12 Posted: Fri, Sep 9 2022, 7:23 PM EST
Joined: 08-11-2008
Posts: 20,253
You have to call the help line at 508-771-6677
frankj1 Offline
#13 Posted: Fri, Sep 9 2022, 8:20 PM EST
Joined: 02-08-2007
Posts: 44,221
Palama wrote:
That reminds me, didja ever find shorts in the "correct" length? Think

I vaguely remember you searching for some a couple years back.

ended up with a "harness" from a saddle shpo that protects me.
frankj1 Offline
#14 Posted: Fri, Sep 9 2022, 8:21 PM EST
Joined: 02-08-2007
Posts: 44,221
tonygraz wrote:
You have to call the help line at 508-771-6677

508 area code is near me...
Palama Offline
#15 Posted: Fri, Sep 9 2022, 9:00 PM EST
Joined: 02-05-2013
Posts: 23,688
frankj1 wrote:
508 area code is near me...


As in "Edin508"? Think
Sunoverbeach Offline
#16 Posted: Fri, Sep 9 2022, 11:24 PM EST
Joined: 08-11-2017
Posts: 14,665
bpink27 wrote:
Yeah. I don’t get it. A little transparency goes a long way.

ShanaC@CigarBid wrote:
Hello everyone,

As some of you have noticed, our phone queue and customer service are a bit backed up currently. I can assure you all that we're still here and working tirelessly on getting caught up and back to the service levels you've been accustomed to over the last 25 years.

We recently added a large expansion to our warehouse to allow for better product availability and improve our operational capabilities. There have been some short-term challenges that we're working through which have led to an increase in customer service calls. We appreciate your patience and promise to correct the issues and return to normal as quickly as possible.

Thank you all for your continued support and understanding.


Transparency achieved
edin508 Offline
#17 Posted: Fri, Sep 9 2022, 11:28 PM EST
Joined: 06-19-2012
Posts: 4,647
Palama wrote:
As in "Edin508"? Think

It is my area! But not my number.
Sunoverbeach Offline
#18 Posted: Fri, Sep 9 2022, 11:30 PM EST
Joined: 08-11-2017
Posts: 14,665
You are number 6
bpink27 Offline
#19 Posted: Fri, Sep 9 2022, 11:44 PM EST
Joined: 08-19-2022
Posts: 4
You call that transparency?

Transparency would be answering a call after being in queue for less than an hour and giving a quick explanation why 3 orders have shipped and processed, but one from a month ago just sits and sits and spins while they hold my money.

Keep licking boots though…
TwoSticksToOne Offline
#20 Posted: Fri, Sep 9 2022, 11:50 PM EST
Joined: 04-21-2021
Posts: 2

I had the same problem this month and last month. They are going through
some kind of transition.
You just have to call and wait an hour or more, I had to wait almost 3 hours last month
then you can straighten it out.
Shana was a awesom, she fixed me up, had to split my order and she said it will go out
at the beginning of the week. They are really busy I gues getting the place ready.
You just need to wait till they get to you on the phone and you'll be fine. Peace. Herfing
Sunoverbeach Offline
#21 Posted: Fri, Sep 9 2022, 11:58 PM EST
Joined: 08-11-2017
Posts: 14,665
I do. Relaying struggles you are having and that you're working to resolve them is in fact transparency.

What you describe is solid customer service as the majority of consumers expect. Unfortunately, somewhat lacking currently.

But most importantly, while I realize you're in an upsetting scenario, I didn't have chit to do with your missing cigars.

Keep licking butts though...
izonfire Offline
#22 Posted: Sat, Sep 10 2022, 12:06 AM EST
Joined: 12-09-2013
Posts: 8,647
Sunoverbeach wrote:
Transparency achieved

Yet it remains unseen…
izonfire Offline
#23 Posted: Sat, Sep 10 2022, 12:06 AM EST
Joined: 12-09-2013
Posts: 8,647
Sunoverbeach wrote:
You are number 6

You are the new number 2…
Sunoverbeach Offline
#24 Posted: Sat, Sep 10 2022, 12:10 AM EST
Joined: 08-11-2017
Posts: 14,665
I am not a number!!! I'm a free man!!!

Yer gettin' to be a regular again, Izon. They build a cell tower near your cave?
izonfire Offline
#25 Posted: Sat, Sep 10 2022, 12:14 AM EST
Joined: 12-09-2013
Posts: 8,647
Sunoverbeach wrote:
……………………………………………………Look at me being sensible and pragmatic yet again ……………………………………………………………..

Keep licking butts though...

What he does with his momma is none of your business SOB…
izonfire Offline
#26 Posted: Sat, Sep 10 2022, 12:18 AM EST
Joined: 12-09-2013
Posts: 8,647
Sunoverbeach wrote:
I am not a number!!! I'm a free man!!!

Yer gettin' to be a regular again, Izon. They build a cell tower near your cave?

Au contraire mon frère -
They’re building a cave near my cell tower…
bpink27 Offline
#27 Posted: Sat, Sep 10 2022, 12:47 PM EST
Joined: 08-19-2022
Posts: 4
Somehow licking my mom’s butt sounds like a better alternative than being a sad sack of **** trying to insult strangers on a Cigar Forum.

Thanks for all those who had a somewhat helpful response.Guess I’ll wait a few more weeks before I charge back.

LOL at the keyboard alphas. Try to get some sun today 🤟🏻🤟🏻
Plowboy221 Offline
#28 Posted: Sat, Sep 10 2022, 1:24 PM EST
Joined: 03-03-2013
Posts: 5,144
bpink27 wrote:
Somehow licking my mom’s butt sounds like a better alternative than being a sad sack of **** trying to insult strangers on a Cigar Forum.

Thanks for all those who had a somewhat helpful response.Guess I’ll wait a few more weeks before I charge back.

LOL at the keyboard alphas. Try to get some sun today 🤟🏻🤟🏻



But, but my momma says I’ll get sick if I go outside….. I have really bad allergies.
HockeyDad Offline
#29 Posted: Sat, Sep 10 2022, 1:36 PM EST
Joined: 09-20-2000
Posts: 46,134
bpink27 wrote:
Somehow licking my mom’s butt sounds like a better alternative than being a sad sack of **** trying to insult strangers on a Cigar Forum.

Thanks for all those who had a somewhat helpful response.Guess I’ll wait a few more weeks before I charge back.

LOL at the keyboard alphas. Try to get some sun today 🤟🏻🤟🏻


I want to apologize for the behavior of some of the people on this thread. It’s no excuse but some of them are very distraught over the death of Queen Elizabeth 2.
frankj1 Offline
#30 Posted: Sat, Sep 10 2022, 5:08 PM EST
Joined: 02-08-2007
Posts: 44,221
well said.
we're sorry.
MACS Offline
#31 Posted: Sat, Sep 10 2022, 6:49 PM EST
Joined: 02-26-2004
Posts: 79,776
Huh... i ordered 2 fivers and they were delivered 2 days later with 2 Fuente riders and a sticker.

Of course... I didn't order from these fkn clowns.
MACS Offline
#32 Posted: Sat, Sep 10 2022, 6:54 PM EST
Joined: 02-26-2004
Posts: 79,776
Sunoverbeach wrote:
You are number 6


Dammit... late to the party on the Maiden reference.
Mrs. dpnewell Offline
#33 Posted: Sun, Sep 11 2022, 8:14 AM EST
Joined: 08-23-2014
Posts: 1,373
I used to make fun of these posts too, as for 14 years, my orders would arrive on time like clockwork. Now I'm going through this same chit. I currently have winnings that have been "Processing" for 3 weeks, and have been on hold for hours without getting through. Back when I was smoking 3 cigars a day, and had an inventory of over 3,000, this would have been no big deal. But now that I'm down to 3 to 5 a week, and only keep one small humidor, poor customer service, and orders delayed for weeks, is more of a deal. Just say'n.

David
KingoftheCove Offline
#34 Posted: Sun, Sep 11 2022, 5:27 PM EST
Joined: 10-08-2011
Posts: 7,632
Whats up DP!
Just order from the other place for a while.
I still have 4 of the original Camacho Triple Maduros from waaaaay back when we were stealing them from the other place…….just cant bring myself to smoke them…….yet.
They almost have 10 years on them.
Hope you are doing well.
ZRX1200 Offline
#35 Posted: Sun, Sep 11 2022, 6:44 PM EST
Joined: 07-08-2007
Posts: 60,604
DP!!
Mrs. dpnewell Offline
#36 Posted: Mon, Sep 12 2022, 9:44 AM EST
Joined: 08-23-2014
Posts: 1,373
KingoftheCove wrote:
Whats up DP!
Just order from the other place for a while.
I still have 4 of the original Camacho Triple Maduros from waaaaay back when we were stealing them from the other place…….just cant bring myself to smoke them…….yet.
They almost have 10 years on them.
Hope you are doing well.


Hey bro. I hope you and yours are doing well too. I have 50 cigars "processing" which is like a 4 month supply for me these days. If I get them I won't be bidding again till Dec/Jan. Yes, I just checked inventory and have 3 of those triple maddies left. So much easier to do (checking inventory) since I now have one humidor instead of three and three coolers.

David
Mrs. dpnewell Offline
#37 Posted: Mon, Sep 12 2022, 9:44 AM EST
Joined: 08-23-2014
Posts: 1,373
ZRX1200 wrote:
DP!!


JAMIE!!
Redheddude222 Offline
#38 Posted: Mon, Sep 12 2022, 12:36 PM EST
Joined: 04-09-2020
Posts: 3
This number got me a Holly Tree Hotel.

Is there any other option for customer service? I’ve called and sat on hold for over an hour on three occasions and still can’t reach anyone.
Stogie1020 Offline
#39 Posted: Mon, Sep 12 2022, 12:41 PM EST
Joined: 12-19-2019
Posts: 5,335
Nope. Keep trying. No one likes a quitter.


When you do finally get through, Shana will take care of you.

Think of it this way, your cigars will be "extra aged"...
Palama Offline
#40 Posted: Mon, Sep 12 2022, 1:42 PM EST
Joined: 02-05-2013
Posts: 23,688
Redheddude222 wrote:
This number got me a Holly Tree Hotel.

Is there any other option for customer service? I’ve called and sat on hold for over an hour on three occasions and still can’t reach anyone.


Try PM’ing Shana.

http://www.cigarbid.com/...Hey-everyone#post4686431
DustyOldFart Offline
#41 Posted: Tue, Sep 13 2022, 7:31 PM EST
Joined: 02-02-2022
Posts: 1
bpink27 wrote:
New Member here, I have had an order processing for a month (my first order with CB) and have had a couple orders process and ship since then. I’ve tried calling and emailing for weeks and have had nothing. Just posting here for help because I’m lost and have no idea where else to reach out to 🤷‍♂️


My order has been in processing mode for a week now (09/06/22). At least now I know I'm not the only one. Glad I check out the forum...

UPDATE: 09/14/2022 I received an e-mail today stating that my order has been shipped. I guess a processing status of 8 days is reasonable. My order had allot of good deals, so I'm happy now... :)
Dobermann Dad Offline
#42 Posted: Tue, Sep 13 2022, 8:02 PM EST
Joined: 07-16-2022
Posts: 2
DustyOldFart wrote:
My order has been in processing mode for a week now (09/06/22). At least now I know I'm not the only one. Glad I check out the forum...




You might want to check your credit card statement also. I was charged twice, for my recent order that is allegedly “processing”.
Mrs. dpnewell Offline
#43 Posted: Fri, Sep 16 2022, 9:06 AM EST
Joined: 08-23-2014
Posts: 1,373
Mrs. dpnewell wrote:
I used to make fun of these posts too, as for 14 years, my orders would arrive on time like clockwork. Now I'm going through this same chit. I currently have winnings that have been "Processing" for 3 weeks, and have been on hold for hours without getting through. Back when I was smoking 3 cigars a day, and had an inventory of over 3,000, this would have been no big deal. But now that I'm down to 3 to 5 a week, and only keep one small humidor, poor customer service, and orders delayed for weeks, is more of a deal. Just say'n.

David


It took a few weeks but Cbid did make things right on their own accord, as I never got through to customer service. Thank you to the one(s) responsible. Even received a little "compensation" for the delay.

David
HockeyDad Offline
#44 Posted: Fri, Sep 16 2022, 9:07 AM EST
Joined: 09-20-2000
Posts: 46,134
Mrs. dpnewell wrote:
It took a few weeks but Cbid did make things right on their own accord, as I never got through to customer service. Thank you to the one(s) responsible. Even received a little "compensation" for the delay.

David


Yeah but did you get a box of matches?
jimbud Offline
#45 Posted: Wed, Jul 19 2023, 10:40 PM EST
Joined: 12-18-2009
Posts: 3,998
Jeez, This thread is a who's who of posters from CBID circa 2009. TBT
frankj1 Offline
#46 Posted: Thu, Jul 20 2023, 9:10 AM EST
Joined: 02-08-2007
Posts: 44,221
jimbud wrote:
Jeez, This thread is a who's who of posters from CBID circa 2009. TBT

jimbud? back from Wimbledon, I see.
HA!
jimbud Offline
#47 Posted: Sun, Jul 23 2023, 9:28 PM EST
Joined: 12-18-2009
Posts: 3,998
Wow, frankj1–now THAT is an amazing memory!! Well done!
Users browsing this topic
Guest
Back to Top