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Last post 20 years ago by Lowman. 21 replies replies.
Kudos to CigarBid
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cccbus Offline
#1 Posted: Thu, Jun 12 2003, 2:05 AM EST
Joined: 02-20-2003
Posts: 412
I had purchased some of the seed matches that they were offering and I noticed on my Invoice they were missing.
Contacted customer service and was told they were not able to provide those at this time due to an Inventory mixup.

Kudos to Trish ( and Steve ) for giving me the option to cancel that item or send me a phase dual lighter as a replacement. Well since I had purchased these matches for my wife ( they seem to be a little longer so she can light the candles when the wax gets lower ) I decided she could wait and I would take the lighter. ;-)
I also in the same order received a 300 Humidour which stated 4 humidefers and I only received 2. No problems there Trish shipped 2 replacements. Some companies would state that they can not be responsible for typos. THAT IS NOT CUSTOMER SERVICE!!!!

One of my jobs where I work is teaching customer service, As far as I am concerened there is NOTHING to teach the customer service people here at Cbid. As a matter of fact based on this experience they could teach a LOT of companies the meaning of customer service. So in my book as long as I am herfin Cigarbid is my choice for the best deals and EXCELLENT customer service.
Lowman Offline
#2 Posted: Thu, Jun 12 2003, 3:13 AM EST
Joined: 12-03-2002
Posts: 6,982
Ahhhh Grasshopper... you learn quickly and are very wise... you now have risen to the next level...

Master Low
Fatshotbud Offline
#3 Posted: Thu, Jun 12 2003, 4:23 AM EST
Joined: 03-31-2003
Posts: 782
Good post ccc.
I agree with you that CI customer service is second to none.
BUD
Homebrew Offline
#4 Posted: Thu, Jun 12 2003, 4:27 AM EST
Joined: 02-11-2003
Posts: 11,885
Steve And Trish ROCK,
Along with the rest of cbid.
Wouldn't spend my money anywhere else, unless I find PAMS or OPUS_X at msrp.
Later
Dave (A.K.A> Homebrew)
JustDanD Offline
#5 Posted: Thu, Jun 12 2003, 4:50 AM EST
Joined: 02-27-2003
Posts: 748
The best part of CBid's Customer Service is that I have never needed them. Seen posts regarding their great work and know they will be there if I ever do need them. Great work.
Dan
rck_1 Offline
#6 Posted: Thu, Jun 12 2003, 5:24 AM EST
Joined: 01-28-2003
Posts: 656
The match mixup was probably due the guy that bid 100$ for the whole lot.
SteveS Offline
#7 Posted: Thu, Jun 12 2003, 5:32 AM EST
Joined: 01-13-2002
Posts: 8,751
JustDanD writes: "The best part of CBid's Customer Service is that I have never needed them ..."

EXCELLENT observation ... I think each of us had a grandmother who would preach at us and say that an ounce of prevention is worth a pound of cure and from Keith on down, this organization is filled with people who've taken that lesson to heart and put it into everyday practice ...

KUDOS indeed!!! to everyone at CBid / CInt'l
hoagie55 Offline
#8 Posted: Thu, Jun 12 2003, 5:33 AM EST
Joined: 03-01-2003
Posts: 909
I agree with you! Trish and Steve are excellent customer service representatives! They are quick, very personable, and treat the customer right. I only wish every other company employed customer servece reps as professional as they are. The worlkd would be a better place if they did!!

Perhaps Trish and Steve should start a consulting business and teach other companies how to achieve better customer service!
Fatshotbud Offline
#9 Posted: Thu, Jun 12 2003, 5:43 AM EST
Joined: 03-31-2003
Posts: 782
Mike at customer service also is quick to respond to problems. Just wanted to recognize him also.
BUD
SteveS Offline
#10 Posted: Thu, Jun 12 2003, 7:05 AM EST
Joined: 01-13-2002
Posts: 8,751
good call, Bud ... Mike's a great guy and deserves more recognition ... Mike, come on out and take a bow!!!
churchhill Offline
#11 Posted: Thu, Jun 12 2003, 3:20 PM EST
Joined: 12-03-2002
Posts: 64
By reading all these positive threads about customer service here at cigar bid, im sure they do a great job. My experience with customer service, surely must have been the exception, not the norm.
MIKEDDD Offline
#12 Posted: Thu, Jun 12 2003, 3:49 PM EST
Joined: 04-17-2003
Posts: 45
Thx Fatshotbud and Steves, I was sorta feeling like chopped liver. Now your packages won't get delayed =) The rest of you though......
JustDanD Offline
#13 Posted: Thu, Jun 12 2003, 4:31 PM EST
Joined: 02-27-2003
Posts: 748
Uh oh. I think part of my post got chopped off. I had this whole write-up about Mike and how great he was ....
SteveR@CigarBid Offline
#14 Posted: Thu, Jun 12 2003, 5:26 PM EST
Joined: 11-19-2002
Posts: 12,746
Don't worry guys, we only delay your packages when you're really really mean. Thanks for the feedback, it's greatly appreciated!
tonester666 Offline
#15 Posted: Thu, Jun 12 2003, 5:38 PM EST
Joined: 05-07-2003
Posts: 1,324
I have had great service from Mike and Steve.

Steve the lighter and damaged smokes will be sent tomorrow.

tony
cccbus Offline
#16 Posted: Fri, Jun 13 2003, 1:05 AM EST
Joined: 02-20-2003
Posts: 412
Hey Mike I have not had the honor of dealing with you but I am sure your customer skills hone right up there with trish and steve!!! ( Whew, now that package will get here on time ) LOL
Lowman Offline
#17 Posted: Fri, Jun 13 2003, 3:39 AM EST
Joined: 12-03-2002
Posts: 6,982
I don't know about that cccbus...

Low

PS... Just kidding, Mike is great too... Smoke the Shark yet, Mike???
TinMan51 Offline
#18 Posted: Fri, Jun 13 2003, 5:08 AM EST
Joined: 03-06-2003
Posts: 725
I have worked with people in service type job's all my life from being a Cop to owning my own store and selling to customers..I have had the Pleasure of dealing with Trish, Steve, And Mike all three while I have been in c-bid buying and I agree with every one else that has posted these three are three of the best most willing to work with a person service reps. I have ever dealt with. Even on the shipping days which I'm sure is a real Back breaking wild day they still take time to answer questions and take care of problems. I don't know if there are any others there working in customer service but if there are I'm sure they do just as good a job..I tip my hat to you three and thank you for such kind willingness to go out of your way and treat us the way you have and do....TinMan
PS: I think these 3 should get a little raise (About 2-3 inchs) LMAO *Wink*
MIKEDDD Offline
#19 Posted: Fri, Jun 13 2003, 2:35 PM EST
Joined: 04-17-2003
Posts: 45
Greg:

I actually sent the Shark to Billy as I felt bad I couldn't find a PAM for a trade I had w/ him. It looked great though.

Robby Offline
#20 Posted: Fri, Jun 13 2003, 3:00 PM EST
Joined: 10-30-2002
Posts: 5,067
Ok ok, customer service is great, yeah yeah, what about the #*&@! shipping department!! Why are they so freeking stingy with the matches!!?? I mean, what's a box of cbid matches cost? 3 cents? 5 cents? I've spent well over a thousand dollars (guesstimate) and received one box!
cccbus Offline
#21 Posted: Sun, Jun 15 2003, 1:48 AM EST
Joined: 02-20-2003
Posts: 412
thats ok Robby I have spent well over a thousand and have no matches!!! Whats up with matches anyway I though we all carried lighters these days?
Lowman Offline
#22 Posted: Mon, Jun 16 2003, 3:20 AM EST
Joined: 12-03-2002
Posts: 6,982
Mike,

I may be able to find another in my humi... that is, if you are interested...

Low
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