Yes ... they are really busy this point in time. They are in the process of releasing three new lines, and Robert just got back from his 'tour of cigar events' (and his vacation), and there is still a lot of work that needs to be done before the RTDA ... so that said, they are pretty swamped right now.
Robert is the one who handles the 'Ambassador Program', so try to call him again. I know he's back home now ... as he called me this morning.
So try again ... and be patient.