RZiems --- I know Robert (President of Bucnaero) personally ... we have talked many times on the phone, we have conversed in many emails ... and I have even met him, and spent several hours with him in person.
What you just said really shocks me ... because that goes against Roberts convictions, philosophies and just about everything the comany stands for ... something is just not right here.
If you wish, I will convey your situation to him ... I'm sure he will be very interested, and I know he will make it right. There has to be some explanation ... as I can't see him, his brother, or any of his sales reps telling a potential customer 'NO, you blew your chance, so can't sell our cigars'.
Email me at
[email protected] if you want me to proceed with this ...