IMPALAD --- I discussed that very ssue with Robert (President of Bucanero) at the Napa event that was held near me last month ... and he said that there is a 'design' flault, that they are working on, with some of the boxes. It seems that certain boxes are about a quarter inch too long in the length, giving the cigars room to move up and down. Believe it or not ... in all the lines, a percentage of the boxes are 'drop tested' ... to insure that they hold up under rigerous shipping circumstances.
Apparently (especially with the Belicoso) minor cap (tip) damage can occur if they incur any rough handling from UPS or USPS ... and even I had a box shipped to me from CBID, where 3 or 4 of them the tips looked like they had run into a wall. I did not make an issue with it, because I know the cap was coming off anyway ...
... but that was totally unacceptable to Robert. He said that all of their product should arrive to the customer in pristine condition, and that the customer should expect nothing less.
Right now they are thinking of lining that 'gap' with foam, or something similar ... to eleviate that 'movement' problem in the future.
As far as getting them dry, the reasons could be numerous ... but one, could be the incredibly hot days we've encountered the past few weeks, and you can imagine how hot it must get in those 'brown ovens' ...
Regardless ... if you are not satisfied, contact Customer Service, and they will be more than willing to correct the situation for you.