call the CI 1-800 number, they will straigthen it out right away, unfortunately I have had my share of damaged cigars come from them, because in the past my items were shipped by UPS and somewhere between CI and me the boxes were beat the hell out of. But even sometimes when I win an auction and the cigars themselves were second rate, they always replaced them and never questioned my word. I feel bad having to contact them about these matters in the past for they are such good people and really go the extra step, but now that my packages are delivered by the post office, I seldom have problems. But just call them, you will be treated right.