macdaddy may be the exception rather than the rule. Try calling customer service about it on the 800 number, they would not lift a finger, and as I said, told me nothing could be done. When my driver pulls up, he finishes off the job. I can hear him inside my shop, tossing the boxes from the shelves to the front of the truck, and often I get heavy boxes, and the noise is quite a racket. Forget about seeing how hard boxes can be tossed without being broken open, often I get boxes that are broken open, completely, and someone does a make shift tape job, or the driver just brings in the box holding it together with his arms, and sits it down, and the box falls apart. No Macdaddy, you may have a different work ethic, but I stay away from UPS whenever possible.