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Last post 21 years ago by RICKAMAVEN. 10 replies replies.
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sammydaddy Offline
#1 Posted: Wed, May 22 2002, 8:36 AM EST
Joined: 10-29-2001
Posts: 201
About a month ago I won an auction and then received an e-mail from CB that my product was on back order and would be shipped when re-stocked. I e-mailed customer service to tell them that I had not ordered an item but won an auction they just replied that their supplier would fill the order when stock came in.
Anyone else had a similar experience?
RICKAMAVEN Offline
#2 Posted: Wed, May 22 2002, 8:45 AM EST
Joined: 10-01-2000
Posts: 33,248
things happen. maybe they discovered the cigars were not up to par when they packed them. call trish or any of the nice people at costumer service. it's toll free and friendly 888-244-2790.
stogie-man Offline
#3 Posted: Wed, May 22 2002, 8:53 AM EST
Joined: 07-09-2001
Posts: 612
I had a product out of stock once, and they called and offered a comparable item.
JonR Offline
#4 Posted: Wed, May 22 2002, 9:26 AM EST
Joined: 02-19-2002
Posts: 9,740
sammydaddy: The first time that happened to me was for the golfers gift set which I received two days later no charge for shipping. Two days ago I received a shipment with Macanudo Hyde Park box/6 on back order which will be sent when stock comes in with free shipping. Call customer service if you want or be patient you will receive your order either way. JonR
5augie5 Offline
#5 Posted: Wed, May 22 2002, 9:36 AM EST
Joined: 12-02-1999
Posts: 165
I had a similar situation not long ago. I called customer service and they gave me the opportunity to cancel the order. They were so nice and accomodating it became a non-issue. If you have any complaints, CB will take care of you.
busdaddy Offline
#6 Posted: Thu, May 23 2002, 4:03 AM EST
Joined: 09-16-2001
Posts: 45
of the dozens upon dozens of lots i've "won", it only happened once (with a fiver of padron 3000 mads). they came within the next week, shipping FOC. no problem at all.
Orv Offline
#7 Posted: Thu, May 23 2002, 5:02 AM EST
Joined: 10-03-2001
Posts: 71
Believe it or not this happened to me on the very first bid I ever won here. I was patient and it has never happened again. I've got some great deals here. Although I was quite skeptical at the time. ORV
mhollowa Offline
#8 Posted: Thu, May 23 2002, 5:27 AM EST
Joined: 10-03-2001
Posts: 517
Nope. Got somebody else's order once and sent it back. Got a nice "thank you" from customer service. You're all right: CB is a great place to get your cigars.
xibbumbero Offline
#9 Posted: Thu, May 23 2002, 6:18 AM EST
Joined: 01-25-2002
Posts: 12,535
Only prob I ever had was a couple of non-functioning lighters. They sent me a shipping label and refunded my money. U R rite CB rules! X
JonR Offline
#10 Posted: Thu, May 23 2002, 6:49 AM EST
Joined: 02-19-2002
Posts: 9,740
Yo sammydaddy: received my Macanudo's priority mail today, no charge for shipping. JonR
RICKAMAVEN Offline
#11 Posted: Thu, May 23 2002, 12:30 PM EST
Joined: 10-01-2000
Posts: 33,248
: Orv --------skeptical, the last refuge of a scoundral or is it patriotism.--- well it's something like that.
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