Like I said ... I have been ordering (winning) 5-packs for years here, and have only had a couple that were less than satifactory, and not one have I had to send back.
I don't understand all the problems the rest of you are having ... and I live in California.
Go figure ...
I will say they did make one mistake on a bid I won though. I bid on and won two identical humidors (for $19 each), and one was the correct one, the other was not. The other turned out to be the one that CI sells for $89, that had the cutter, three-finger case, hygrometer, etc. included.
I didn't complain ...