There are two B & M's in the Valley I live in that understand good old customer service. The shops are both clean, staff is educated in customer service, staff know stock, staff has a passion for what they do, and their mission is what I call customer & giving each customer a positive customer experience. Both shops are owned by the same person, and both shop do well I will assume.
I am a guy who grew up in the 60's, was at the right age when Vietnam was going like a house on fire, and had the fortunate experience of understand & experiencing true fine dinning. When I was a young man mom fixed dinner from scratch. There were god awful TV dinners, but mom cooked my dinner from scratch.
The nation was not litter with taco bells, KFC's, McDonalds, and eating out meant going to a family run place. Where you knew the owner, and staff was there forever. There were no Applebee's, Olive Gardens, or any of the other chain joints with marginal food, and marginal service.
I was luck to have experience real old fashion service & customer service before the day when the phone was answered by a machine barking orders like a Marine Di. To push 1, or 4, or what the heck. the phone was answered by a live person, with pulse who even took & wrote messages, people called you back, and did not hide behind voice mail.
The younger generation could learn a lot from listing to folk their grand parents age, or their very own grad parents. I have many friend who fought in WW-II and honestly anytime I can get one of them to open up about their war experiences I listen. I have heard stories that are no in history books.
One of my best friends died yesterday, he was in the Republic of Vietnam in the U.S. Air Force at Bien Hoa Air Base. He was a supply officer in charge of keep track of, ordering more of, and loading Agent Orange onto U.S. Aircraft to spray all over the RVN. He told some story that are not in the history books about his experience in the RVN. Had I not spent a lot of time with him before his death I would have never ever known as much as I do now about the AO Spraying Program, (Ranch Hand Program) and how he was so involved with that nasty stuff daily.