SMJ0819 wrote:If they know of these problems, why do they not communicate with the people that spend the money to keep them in business?
I believe she just communicated that information to you... well, not you directly, but to people that spend money as a whole.
See, kissing a$$ is hard and time consuming, and they don't have time to kiss everyone's a$$ individually, just the ones lucky enough to get a ring tone when they dial. When someone does get through, they have to listen to the yelling, and screaming and all that other stuff which keeps the line tied up while they try to help young souls find their safe space.
Anyway, that's all I got.