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Last post 3 years ago by corey sellers. 19 replies replies.
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kegan Offline
#1 Posted: Fri, Jun 12 2020, 12:09 PM EST
Joined: 10-02-2012
Posts: 2
This is my second attempt since May 14th to resolve a lost shipment. I am currently on hold for over 80 minutes. I've sent (2) messages through the system with no response. I feel like that this is becoming non resolvable and considering disputing the charge with my credit card company as a resolution.

I think its unreasonable to be left hanging so long. .
Palama Offline
#2 Posted: Fri, Jun 12 2020, 12:19 PM EST
Joined: 02-05-2013
Posts: 23,963
kegan wrote:
This is my second attempt since May 14th to resolve a lost shipment. I am currently on hold for over 80 minutes. I've sent (2) messages through the system with no response. I feel like that this is becoming non resolvable and considering disputing the charge with my credit card company as a resolution.

I think its unreasonable to be left hanging so long. .


Been a bad few months for CBid Customer Service. More than a few complaints about slow shipping, back orders unfilled and now a lost shipment!

At this point in time you may as well dispute the charge, what have you got to lose? Brick wall
kegan Offline
#3 Posted: Fri, Jun 12 2020, 12:28 PM EST
Joined: 10-02-2012
Posts: 2
I have been on hold for 1:40 minutes!
Palama Offline
#4 Posted: Fri, Jun 12 2020, 12:47 PM EST
Joined: 02-05-2013
Posts: 23,963
kegan wrote:
I have been on hold for 1:40 minutes!


You’re a patient guy.

Not sure I could / would wait that long. I’m sure my short attention span would forget why / who / what I was on hold for and hang up...only to remember why / who / what I was on hold for the moment I ended the call! d'oh!
setterguy1 Offline
#5 Posted: Fri, Jun 12 2020, 2:23 PM EST
Joined: 09-23-2019
Posts: 3
I have a total of 4 hours wait time trying to resolve a problem that was promised by 2 different reps that it would be taken care of >>> not cool
clintCigar Offline
#6 Posted: Fri, Jun 12 2020, 2:31 PM EST
Joined: 05-14-2019
Posts: 4,682
izonfire Offline
#7 Posted: Fri, Jun 12 2020, 2:32 PM EST
Joined: 12-09-2013
Posts: 8,715
setterguy1 wrote:
I have a total of 4 hours wait time trying to resolve a problem that was promised by 2 different reps that it would be taken care of >>> not cool

Well, you got 4 hours invested with nothing to show for it.
You should hedge your bets and rob a bank...
tonygraz Offline
#8 Posted: Fri, Jun 12 2020, 3:23 PM EST
Joined: 08-11-2008
Posts: 20,374
kegan wrote:
I have been on hold for 1:40 minutes!


Let us know when you go over 5 hours.
Mcdanielsamuel Offline
#9 Posted: Fri, Jun 12 2020, 3:52 PM EST
Joined: 04-28-2020
Posts: 611
My 3 $1.00 cigars that were backorder got overnighted. Should arrive anytime now. Lol. They spent more on shipping than the cigars are worth. Took them 3 weeks, but they are getting hammered. Probably going to be a good quarter for them. I'm a happy customer.
Palama Offline
#10 Posted: Fri, Jun 12 2020, 4:03 PM EST
Joined: 02-05-2013
Posts: 23,963
My experience has been almost the opposite from many of the posters regarding their delays, back orders, etc. Since March I’ve had 4 orders without any sort of hitch other than a 3 day delay in shipping on an auction I won in early April.

So am I a super lucky guy or part of the vast silent majority that has no issues? Think
Chopper amp Offline
#11 Posted: Fri, Jun 12 2020, 4:20 PM EST
Joined: 11-10-2019
Posts: 1
I have been on hold 3 hours for a lost shipment
Stogie1020 Offline
#12 Posted: Fri, Jun 12 2020, 5:03 PM EST
Joined: 12-19-2019
Posts: 5,466
Palama wrote:
My experience has been almost the opposite from many of the posters regarding their delays, back orders, etc. Since March I’ve had 4 orders without any sort of hitch other than a 3 day delay in shipping on an auction I won in early April.

So am I a super lucky guy or part of the vast silent majority that has no issues? Think


I am receiving every order either on-time or early. The only hitch for me was a box that arrived yesterday and the tape had come undone in our 110 degree heat, letting one top flap of the box open. I was afraid my precious gurkhas had been stolen or fallen out but alas, they smiled at from inside their zip locked feather bed in the box, and we now can take long walks on the beach and participate in drum circles together. Yay!
izonfire Offline
#13 Posted: Fri, Jun 12 2020, 7:41 PM EST
Joined: 12-09-2013
Posts: 8,715
Chopper amp wrote:
I have been on hold 3 hours for a lost shipment

Might be quicker if you just go out and look for it...
frankj1 Offline
#14 Posted: Sat, Jun 13 2020, 10:42 PM EST
Joined: 02-08-2007
Posts: 44,299
kegan wrote:
This is my second attempt since May 14th to resolve a lost shipment. I am currently on hold for over 80 minutes. I've sent (2) messages through the system with no response. I feel like that this is becoming non resolvable and considering disputing the charge with my credit card company as a resolution.

I think its unreasonable to be left hanging so long. .

two negative posts in 8 years. And both within minutes of each other about one order during "these times"
how's that hold up against all your other on line vendors for nearly a decade?
Even during "normal times"?
If way worse, then obviously you are shopping in the wrong place.
You have the power to stop the madness.

and you never called, you never wrote...
we were worried sick
jespear Offline
#15 Posted: Sun, Jun 14 2020, 7:33 AM EST
Joined: 03-19-2004
Posts: 9,464
Took a chance, in times like these, and put an order in for a friend.
Hopefully, there will be no delay in shipment, as my friend is completely out, and has been coming over to my house and smoking up all my cigars ! Sarcasm
Notthe1 Offline
#16 Posted: Sun, Jun 14 2020, 8:40 AM EST
Joined: 06-01-2020
Posts: 860
jespear wrote:
Took a chance, in times like these, and put an order in for a friend.
Hopefully, there will be no delay in shipment, as my friend is completely out, and has been coming over to my house and smoking up all my cigars ! Sarcasm



You let your pal smoke up all of your cigars? You are a true friend.
teedubbya Offline
#17 Posted: Mon, Jun 15 2020, 4:24 PM EST
Joined: 08-14-2003
Posts: 95,637
I heard there was a CS issue.
corey sellers Offline
#18 Posted: Mon, Jun 15 2020, 5:52 PM EST
Joined: 08-21-2011
Posts: 10,587
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corey sellers Offline
#19 Posted: Mon, Jun 15 2020, 8:05 PM EST
Joined: 08-21-2011
Posts: 10,587
#cigarlivesmatter
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