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Last post 3 years ago by Stogie1020. 19 replies replies.
getting the wrong cigars
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jromano Offline
#1 Posted: Sun, Jul 3 2005, 9:38 AM EST
Joined: 06-12-2005
Posts: 2
I recently won a bid for Perdomo reserve #3 Rosado. What showed up was a box of Perdomo Tradicion Perfectos. Is this a common occurance. I hesittate to bid on other items if there is a switch going on
gonesledn Offline
#2 Posted: Sun, Jul 3 2005, 9:40 AM EST
Joined: 10-03-2004
Posts: 7,004
have you ever thought to call customer service?

hmmmm.. wonder if they might be able to help you.lmao
rugrunner Offline
#3 Posted: Sun, Jul 3 2005, 9:45 AM EST
Joined: 02-15-2004
Posts: 10,089
I have had a few singles in samplers replaced out of hundreds of lots won. I have never had a box switched or even a five pack. I would contact customer service that does not sound like something cbid does to me. Bill
8trackdisco Offline
#4 Posted: Sun, Jul 3 2005, 9:46 AM EST
Joined: 11-06-2004
Posts: 60,129
I heard something about a customer service department.... Let's see...

Hey, what if (this is crazy talk) Cbid had a link or an 800#, so if there is an issue needing resolution, you could click or call the people at Cbid?!

What a great idea! My mom was right- I'm special.

gonesledin- let's patend this Customer Service Concept and suggest it to other businesses. I'll split the proceeds with you 50/50. We'll be rich! Rich I SAY!
Charlie Offline
#5 Posted: Sun, Jul 3 2005, 9:47 AM EST
Joined: 06-16-2002
Posts: 39,751
Good, don't bid on any others! Leave the Perdomos alone!

Charlie
jromano Offline
#6 Posted: Sun, Jul 3 2005, 9:55 AM EST
Joined: 06-12-2005
Posts: 2
gosh you guys are really funny. Just wanted to know if this has happened to other people. You know what a hassle it is to rebox and return.
SteveR@CigarBid Offline
#7 Posted: Sun, Jul 3 2005, 10:19 AM EST
Joined: 11-19-2002
Posts: 12,746
jromano - 'Perdomo Tradicion' is in fact the Perdomo Reserve line. La Tradicion Perdomo Reserve is the full brand name. The Rosado #3 is part of the old Perdomo Reserve line, back when the white label was box-pressed and utilized a Rosado wrapper. Additionally, each size within the line featured a tapered foot and/or head. Perdomo was actually the first manufacturer to create a box-pressed figurado with the Perdomo Reserve line. Anyway, from here, (without seeing the cigars) it appears as though you received the correct product. However, I could be mistaken. Please shoot me an email at [email protected] so I can assist you further - I'll surely get back to you right away on Tuesday when I return to the office. Have a great holiday!
zapgr Offline
#8 Posted: Sun, Jul 3 2005, 12:05 PM EST
Joined: 03-05-2005
Posts: 792
once they sent the wrong size of P2's and tj at customer service offered to refund for a return....I laughed "return cigars?"...that didn't make since so he sent me the correct size for the same bid price...that made me very happy....
Steve*R Offline
#9 Posted: Sun, Jul 3 2005, 3:30 PM EST
Joined: 07-23-2001
Posts: 1,858
I once won a 5-pk of Padron Delicias for $7.00 and CBid mistakenly sent me 10 five pks. of Padron 1964 Anni Series Torps in maduro and still only charged me $7.00.

Then I woke up.
Tazziedevil Offline
#10 Posted: Sun, Jul 3 2005, 4:27 PM EST
Joined: 05-29-2005
Posts: 338
ALong those lines, Steve*R, I Won a 5er of Genuine,about 16 months ago and what got shipped to me was a box of Puros Indios Vieja '98...I actually called Customer Service(being the honest man I am) and told them about it. I think it was Jessica who told me to sit back and enjoy. So I did.....
Smokey75 Offline
#11 Posted: Sun, Jul 3 2005, 11:03 PM EST
Joined: 05-03-2005
Posts: 436
Customer service is excelent in handeling any problems with your order. I had a shipment come in last week and they didn't deliver one of my boxes. I called and they sent me a sutable (and better) box of cigars for my inconvence. Give them a call.
Al@Perdomo Offline
#12 Posted: Mon, Jul 4 2005, 11:56 AM EST
Joined: 08-18-2004
Posts: 306
jromano,

You have a rare and wonderful smoke there, sir. The La Tradicion Perdomo Reserve perfectos (#1, #2 and #3) were a treasure at our factory. The #3's have a significant spot in my heart - it was the cigar Nick, Nick, Sr. and I shared when I first arrived to work at 'The Domo'.

Al
ACRedbeard Offline
#13 Posted: Mon, Jul 4 2005, 11:03 PM EST
Joined: 10-05-2004
Posts: 47
Well I must have won the same lot and decided to try one. Boy was I happy with the what ever Steve said happened, as I love em!! Great tasting smoke! got to agree with ya Al they are delightful smokes. So no problem here hehe.

Happy smoking

RB
eze Offline
#14 Posted: Tue, Jul 5 2005, 3:53 AM EST
Joined: 09-04-2002
Posts: 1,748
I've encountered only one problem. I won a fiver of Belinda Black Epicures and received the natural wrapper instead. A nice smoke but not what I won. No reason to fret over this one. I'm sure customer service would of corrected this if I had complained.
herzenlust Offline
#15 Posted: Wed, Aug 5 2020, 6:51 AM EST
Joined: 05-07-2007
Posts: 4
jromano wrote:
I recently won a bid for Perdomo reserve #3 Rosado. What showed up was a box of Perdomo Tradicion Perfectos. Is this a common occurance. I hesittate to bid on other items if there is a switch going on
dangerdan87 Offline
#16 Posted: Wed, Aug 5 2020, 9:13 AM EST
Joined: 07-23-2020
Posts: 8
Does Cbid have a parent site?

Cigars.com by far has had the worst service I've ever had.
Places an order for a box San Cristobal Quintessence Epicure(toro) (plus humidor), Colibri V cutter, and lighter.

All that was in the box was a box of San Cristobal Quintessence Robusto, a Colibri SV Cutter, and a lighter.

They completely forgot to include the humidor, they sent me a cheaper box of cigars, sent the wrong cutter (but at least worth more than the V cutter I originally ordered)


Emails they were a week out to responding. Calling, I was on hold for hours before someone answered who was working from home.
opelmanta1900 Offline
#17 Posted: Wed, Aug 5 2020, 10:06 AM EST
Joined: 01-10-2012
Posts: 13,954
dangerdan87 wrote:
Does Cbid have a parent site?

Cigars.com by far has had the worst service I've ever had.
Places an order for a box San Cristobal Quintessence Epicure(toro) (plus humidor), Colibri V cutter, and lighter.

All that was in the box was a box of San Cristobal Quintessence Robusto, a Colibri SV Cutter, and a lighter.

They completely forgot to include the humidor, they sent me a cheaper box of cigars, sent the wrong cutter (but at least worth more than the V cutter I originally ordered)


Emails they were a week out to responding. Calling, I was on hold for hours before someone answered who was working from home.


same company, same customer service dept...
opelmanta1900 Offline
#18 Posted: Wed, Aug 5 2020, 10:08 AM EST
Joined: 01-10-2012
Posts: 13,954
this thread is 15 years old... wtf?
Stogie1020 Offline
#19 Posted: Wed, Aug 5 2020, 12:31 PM EST
Joined: 12-19-2019
Posts: 5,463
opelmanta1900 wrote:
this thread is 15 years old... wtf?

You wanted him to make a new thread?

I say kudos to him for searching!

Wait, was the interweb even around 15 years ago?

ARE YOU GUYS TIME TRAVELLING AGAIN?????
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