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Last post 3 years ago by SirKnight. 13 replies replies.
Whats the Deal with CigarBid Customer Service?
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rgrecco3527 Offline
#1 Posted: Tue, Nov 17 2020, 9:12 AM EST
Joined: 09-19-2020
Posts: 1
I won a pack of 40 "Bidders Choice Connecticut Churchill" Cigars in a FreeFall Auction on 10/27. The rest of my order shipped out that week, however, these were rumored to be out of stock (despite me winning the bid) and didn't ship. I was NOT charged for them at the time of billing, however, they are listed on my invoice.

I have attempted to get in contact with CigarBid several times through sending them a message in my account and on the phone, however, they don't seem to answer the phone (I have sat on hold for an hour during open times) and my message has gone unanswered.

They now have an auction open for the exact item AGAIN but still no word on shipment.

Anyone have any info on this company? I know they are apart of Cigar International which I have nothing bad to say, but the customer service is lacking on the CigarBid end.

Hope someone can help me out, or maybe an employee is monitoring this forum and sees this.

THANK YOU!

RON
LeeBot Offline
#2 Posted: Tue, Nov 17 2020, 9:54 AM EST
Joined: 07-08-2020
Posts: 2,056
As bizarre as it is to me, CBid doesn't monitor this forum for customer feedback. By all appearances, they have no Fs left to give. They don't pay any attention to what happens here UNLESS you mention one of their competitors. Then, they magically appear like trolls from under a bridge to exact punishment.

If you stay on the phone for a very long time, you can eventually reach someone in what CBid calls "customer service." Plug in your charger and stay on hold until someone answers.
tonygraz Offline
#3 Posted: Tue, Nov 17 2020, 11:43 AM EST
Joined: 08-11-2008
Posts: 20,330
Maybe their shipment came in a bit late and they will ship when they get them. On the other hand they may be so screwed up that they have no idea what they have and you may never see them. PM Celticbomber to see if he knows what the story is.
clintCigar Offline
#4 Posted: Tue, Nov 17 2020, 6:06 PM EST
Joined: 05-14-2019
Posts: 4,682
If you won a Free Fall there is a 2 year wait. I'm still waiting on mine from May 14th 2019.
SirKnight Offline
#5 Posted: Tue, Nov 17 2020, 7:31 PM EST
Joined: 12-19-2018
Posts: 605
Contact celticbomber and he will help you out, also don’t forget to ask about the platinum membership. All my orders are early since getting the membership.
ckrddsmk Offline
#6 Posted: Tue, Nov 17 2020, 7:45 PM EST
Joined: 07-27-2009
Posts: 1
They sent me the wrong cigars so I made the mistake of calling. Customer service in the years past was fairly short wait time on the phone also quick to respond to the online form. I was on for an hour this morning and finally gave up. I filled out the online form will see how long that takes or if they even respond. Maybe short staffed?
clintCigar Offline
#7 Posted: Tue, Nov 17 2020, 8:01 PM EST
Joined: 05-14-2019
Posts: 4,682
^Nah pandemics make people lazy
SirKnight Offline
#8 Posted: Thu, Nov 19 2020, 5:54 PM EST
Joined: 12-19-2018
Posts: 605
Working from home in my underwear is lazy? Jeez I had to put them on.
CelticBomber Offline
#9 Posted: Thu, Nov 19 2020, 6:55 PM EST
Joined: 05-03-2012
Posts: 6,786
SirKnight wrote:
Working from home in my underwear is lazy? Jeez I had to put them on.



Huh... I had you pegged as a free baller.
midmofan Offline
#10 Posted: Thu, Nov 19 2020, 8:09 PM EST
Joined: 04-25-2014
Posts: 1,108
gdelorenzo Offline
#11 Posted: Fri, Nov 20 2020, 1:55 PM EST
Joined: 08-23-2016
Posts: 1
It’s been over a week and my purchase still says processing. Never had this happen before
ZRX1200 Online
#12 Posted: Fri, Nov 20 2020, 6:04 PM EST
Joined: 07-08-2007
Posts: 60,683
My order shipped Wednesday got here today in Oregon.

I’m pretty pissed too, they usually overnight mine for free and I actually had to pay shipping this time. Also no love letter requesting my nude pics from Shana or Christy. I might go all Robin Williams tonight.....
SirKnight Offline
#13 Posted: Fri, Nov 20 2020, 6:08 PM EST
Joined: 12-19-2018
Posts: 605
Take a deep breath my brother and have one rott. Send your pics anyway it was likely the substitute that doesn’t know any better.
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