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Last post 7 months ago by corey sellers. 14 replies replies.
Customer No Service
paulwinstead Offline
#1 Posted:
Joined: 10-25-2021
Posts: 1
Why is my order still "processing" and not shipped? 6 days now, this is ridiculous! AND i have been on hold via phone line for 42mins now and counting.ram27bat
Palama Offline
#2 Posted:
Joined: 02-05-2013
Posts: 20,889
paulwinstead wrote:
Why is my order still "processing" and not shipped? 6 days now, this is ridiculous! AND i have been on hold via phone line for 42mins now and counting.ram27bat


Things just haven’t been the same since this Covid thing.
corey sellers Offline
#3 Posted:
Joined: 08-21-2011
Posts: 9,886
Pm CelticBomber he can help out just make sure to include your info. He usually has a form for you to fill out . He will send that to you and he will get the problem taken care of pretty fast. That's the only way I could ever get help when they did the same to me.
Stogie1020 Offline
#4 Posted:
Joined: 12-19-2019
Posts: 3,966
corey sellers wrote:
Pm CelticBomber he can help out just make sure to include your info. He usually has a form for you to fill out . He will send that to you and he will get the problem taken care of pretty fast. That's the only way I could ever get help when they did the same to me.

Ditto. He even through in a free Rockwell lighter as a "sorry for your trouble"....

What an awesome guy.
HockeyDad Offline
#5 Posted:
Joined: 09-20-2000
Posts: 44,636
RayR might be able to help and throw in a lew rockwell lighter for your trouble.
Sunoverbeach Offline
#6 Posted:
Joined: 08-11-2017
Posts: 13,932
These things take time. They have to grow tobacco, age it, roll it, ship it... Not a quick process
SUSig Offline
#7 Posted:
Joined: 02-26-2021
Posts: 3
was on hold for 45 mins yesterday.. no one picked up
Today 52 min's with no one.. My order was supposed to ship yesterday.. still processing..
What is up?
tit does say on website in customer service area, they are changing communication systems..
obviously they did not choose wisely on a new phone system..

This is not a COVID thing as i usually get my orders within 24-48 hrs of day it is supposed to be shipped.
RayR Offline
#8 Posted:
Joined: 07-20-2020
Posts: 6,751
HockeyDad wrote:
RayR might be able to help and throw in a lew rockwell lighter for your trouble.


Grrrrrr!
HockeyDad Offline
#9 Posted:
Joined: 09-20-2000
Posts: 44,636
Don't answer me
Don't break the silence, don't let me win
Don't answer me
Stay on your island, don't let me in
Run away and hide from everyone
Can you change the things we've said and done?
bgz Offline
#10 Posted:
Joined: 07-29-2014
Posts: 13,023
SUSig wrote:
was on hold for 45 mins yesterday.. no one picked up
Today 52 min's with no one.. My order was supposed to ship yesterday.. still processing..
What is up?
tit does say on website in customer service area, they are changing communication systems..
obviously they did not choose wisely on a new phone system..

This is not a COVID thing as i usually get my orders within 24-48 hrs of day it is supposed to be shipped.


Did you try pming RayR?

I heard Celtic is out today with the sh*ts.

He might not be Celtic, but beats sitting on the phone listening to elev ator music for an hour and a half
Sunoverbeach Offline
#11 Posted:
Joined: 08-11-2017
Posts: 13,932
You sure about that? We might end up liking some of these guys. No need to subject them to that kind is nonsense
frankj1 Offline
#12 Posted:
Joined: 02-08-2007
Posts: 42,916
SUSig wrote:
was on hold for 45 mins yesterday.. no one picked up
Today 52 min's with no one.. My order was supposed to ship yesterday.. still processing..
What is up?
tit does say on website in customer service area, they are changing communication systems..
obviously they did not choose wisely on a new phone system..

This is not a COVID thing as i usually get my orders within 24-48 hrs of day it is supposed to be shipped.

I am very immature.
corey sellers Offline
#13 Posted:
Joined: 08-21-2011
Posts: 9,886
Haha
corey sellers Offline
#14 Posted:
Joined: 08-21-2011
Posts: 9,886
RayR is doing it now they asked me to help out and I just don't have the time. Good to know glad RayR stepped up to help.
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