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Last post 22 months ago by ZRX1200. 22 replies replies.
Bid cancellation policy
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hnixon12 Offline
#1 Posted: Wed, Jan 23 2013, 7:54 AM EST
Joined: 04-20-2009
Posts: 2,876
I just did a oopsie, i fat fingered my bid, and ended up way overbidding cuz of error, there should be a way to cancel it within so much time? unless there is a way...now i need to call cust serv and pay the %15 restocking fee
Burner02 Offline
#2 Posted: Wed, Jan 23 2013, 8:05 AM EST
Joined: 12-21-2010
Posts: 12,884
Drunk bidding?
hnixon12 Offline
#3 Posted: Wed, Jan 23 2013, 8:08 AM EST
Joined: 04-20-2009
Posts: 2,876
Burner02 wrote:
Drunk bidding?



No, brain fade...not enough coffee!
fiddler898 Offline
#4 Posted: Wed, Jan 23 2013, 8:10 AM EST
Joined: 06-15-2009
Posts: 3,782
This doesn't help you now, but here is the info you're looking for:

3) Bid Cancellation Policy

All bids are final. Only CigarBid reserves the right to cancel bids. However, a bidder may modify his/her own bid during a 15 minute grace period after the bid has been placed. Please note that this grace period is suspended during the last hour of an auction. See Optional Bidding Features for more details.
crazystix Offline
#5 Posted: Wed, Jan 23 2013, 8:28 AM EST
Joined: 07-06-2011
Posts: 18
I did the same thing a couple of weeks ago when I overbid on a 5 pack of Ashton VSG's. It was early, before my morning coffee, and I was certain that I was bidding on ESG's, not VSG's. I immediately realized my mistake and tried to retract my bid, but could not do it. What are the steps to retract a bid within the first 15 minutes?
SweetHavok Offline
#6 Posted: Wed, Jan 23 2013, 10:03 AM EST
Joined: 11-28-2012
Posts: 557
Unfortunately no way to retract a bid, although I do agree there should be a small time window that would allow someone to retract the bid.
Zmarkadonis Offline
#7 Posted: Wed, Jan 23 2013, 11:18 AM EST
Joined: 11-08-2012
Posts: 1,085
i have been in that boat once.. If you call them they will cancel it once the auction is over. Your bid will remain as is until it is over. If you win it, your bid will be cancelled and be charge the 15% then be given to the next highest bidder. Judging by recent auctions, someone will most likely outbid you...lol
t33bone Offline
#8 Posted: Wed, Jan 23 2013, 11:36 AM EST
Joined: 10-25-2007
Posts: 27,374
Zmarkadonis wrote:
i have been in that boat once.. If you call them they will cancel it once the auction is over. Your bid will remain as is until it is over. If you win it, your bid will be cancelled and be charge the 15% then be given to the next highest bidder. Judging by recent auctions, someone will most likely outbid you...lol

+1

Remember fingers are fatter when drunk.

Stay away from cigarbid during that time. LOL
knokmdwn Offline
#9 Posted: Wed, Jan 23 2013, 12:18 PM EST
Joined: 04-13-2008
Posts: 8,849
t33bone wrote:
+1

Remember fingers are fatter when drunk.

Stay away from cigarbid during that time. LOL



And packing boxes!
SMGBobbyScott Offline
#10 Posted: Wed, Jan 23 2013, 12:36 PM EST
Joined: 07-24-2012
Posts: 3,328
knokmdwn wrote:
And packing boxes!


Is that what happened with my NOOB trade? A few too many beers?

Herfing
hnixon12 Offline
#11 Posted: Fri, Jan 25 2013, 9:13 AM EST
Joined: 04-20-2009
Posts: 2,876
KUDOS to CigarbidApplause , they actually took away my overbid, and i was able to bid at what i wanted, i have never seen cbid do that, i will have to call to make sure my sober eyes arent failing me....thats the worst part, i fat fingered sober ...
05busa Offline
#12 Posted: Fri, Jan 25 2013, 9:33 AM EST
Joined: 01-02-2007
Posts: 97,187
Send them a message with item #......they will adjust it.
retired 67 Offline
#13 Posted: Fri, Jan 25 2013, 9:44 AM EST
Joined: 05-14-2011
Posts: 1
hnixon12 wrote:
I just did a oopsie, i fat fingered my bid, and ended up way overbidding cuz of error, there should be a way to cancel it within so much time? unless there is a way...now i need to call cust serv and pay the %15 restocking fee


I have done that in a different fashion....... The person told me that I can cancel but only once, I think, in a year. Check with them.
TrishS@CigarBid Offline
#14 Posted: Fri, Jan 25 2013, 9:59 AM EST
Joined: 06-13-2001
Posts: 3,172
retired 67 wrote:
I have done that in a different fashion....... The person told me that I can cancel but only once, I think, in a year. Check with them.



Officially, once a bid is placed it cannot be retracted. However, we know that 'stuff' happens and on occasion a bid is placed in error. So the CS Team is always ready to help out. Just remember that we can't do anything with a bid while its active. The only time we can make changes is the winnings have been downloaded. Then we can remove 'the offender" from your order.

The 15% restocking fee is for chronic offenders - people who just bid on anything and everything, and then realize they don't want all of it and ask us to remove it. Not only do they put a halt on the automation when we have to adjust their order, but they took away merchandise that someone else was willing to buy.

Bottom line is this: If you need assistance, we have a team of lovely ladies here that are willing to help. We thoroughly understand drunk bidding, fat fingers, and general confusion and are willing help keep your homelife under control! Herfing
05busa Offline
#15 Posted: Fri, Jan 25 2013, 10:06 AM EST
Joined: 01-02-2007
Posts: 97,187
Hehe......fat fingers
nicholasjames Offline
#16 Posted: Fri, Jan 25 2013, 10:45 AM EST
Joined: 10-15-2012
Posts: 505
TrishS@CigarBid wrote:
Officially, once a bid is placed it cannot be retracted. However, we know that 'stuff' happens and on occasion a bid is placed in error. So the CS Team is always ready to help out. Just remember that we can't do anything with a bid while its active. The only time we can make changes is the winnings have been downloaded. Then we can remove 'the offender" from your order.

The 15% restocking fee is for chronic offenders - people who just bid on anything and everything, and then realize they don't want all of it and ask us to remove it. Not only do they put a halt on the automation when we have to adjust their order, but they took away merchandise that someone else was willing to buy.

Bottom line is this: If you need assistance, we have a team of lovely ladies here that are willing to help. We thoroughly understand drunk bidding, fat fingers, and general confusion and are willing help keep your homelife under control! Herfing

Applause
Adam_A Offline
#17 Posted: Fri, Jan 25 2013, 11:09 AM EST
Joined: 05-24-2012
Posts: 57
This is a separate topic, but I'd like to praise CBid customer service, too. I ordered several singles and a not until a month later did I realize that 2 were missing from the lot. CBid agreed to send them to me. I even offered to wait till my next order so they could save on the shipping. But they sent them to me separately, anyway.

It was their mistake in the first place. But they handled it very courteously.
Abrignac Offline
#18 Posted: Fri, Jan 25 2013, 11:40 AM EST
Joined: 02-24-2012
Posts: 17,278
t33bone wrote:
+1

Remember fingers are fatter when drunk.

Stay away from cigarbid during that time. LOL



Stay away from CBid while drinking? You've got to be kidding. More wisdom has been shared during a drunken stupor than during the entire realm of mankind.
DopplerJD Offline
#19 Posted: Fri, Jan 25 2013, 11:51 AM EST
Joined: 12-17-2012
Posts: 95
I have only had one experience with cbid customer service and it was great...bum torch replaced in under a week
chemyst Offline
#20 Posted: Fri, Jan 25 2013, 7:55 PM EST
Joined: 05-29-2006
Posts: 1,674
Isn't this why CI put a "Verify your Bid" checkbox in the bidding sequence?
I never check that box until I'm sure I want to bid.
Palama Offline
#21 Posted: Sat, Jul 23 2022, 6:54 PM EST
Joined: 02-05-2013
Posts: 23,688
Back when there was a real CS department.
ZRX1200 Offline
#22 Posted: Sat, Jul 23 2022, 8:54 PM EST
Joined: 07-08-2007
Posts: 60,606
Mom retired….
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