italiamia wrote:I won 4 auctions over two weeks ago for a total of 30 cigars and my order is allegedly still 'processing'. This has never happened before as the cigars usually shipped within 24 hours. Emails go unanswered and there is no living person to respond by phone. To say customer service is terrible and horrible actually is too limited. Words are hard to come by for something that frankly does not exist. There is no customer service. At his point all we can do is wait. There was no problem charging my card immediately.
One would think that somebody would come to this forum and provide some information as to the exact nature of the problem. The auctions are going 24 hours a day and the marketing emails keep coming in as well.
Just very frustrated right now.
Buller >>>>>>>>>>>
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ShanaC@CigarBid Offline
#1 Posted: Thu, Aug 11 2022, 4:05 PM
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Joined: 09-22-2010
Posts: 1,077
Hello everyone,
As some of you have noticed, our phone queue and customer service are a bit backed up currently. I can assure you all that we're still here and working tirelessly on getting caught up and back to the service levels you've been accustomed to over the last 25 years.
We recently added a large expansion to our warehouse to allow for better product availability and improve our operational capabilities. There have been some short-term challenges that we're working through which have led to an increase in customer service calls. We appreciate your patience and promise to correct the issues and return to normal as quickly as possible.
Thank you all for your continued support and understanding.