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ATTENTION NOOBS WITH CUSTOMER SERVICE PROBLEMS,,,,,
1. Author: JadeRoseDate: Tue, 6/9/2020, 7:12PM EST
We don't give a $hit. Take it somewhere else.
2. Author: cacmanDate: Tue, 6/9/2020, 7:20PM EST
LOL. They come to the forum to bitch, then leave. What fun is that?
3. Author: SunoverbeachDate: Tue, 6/9/2020, 7:22PM EST
They have a point though. I mean I just won a couple bids last week. They processed. They shipped. They arrived today and everything is present and appears in good shape. It's outrageous!
4. Author: MACSDate: Tue, 6/9/2020, 7:23PM EST
I don't order from here much, if at all, anymore.

But they have a point. Covid or not, CBid has to do better than 1 hour hold times, not answering e-mails or messages and not telling people when sh*t is on backorder.

But the "we don't care" part... totally true.
5. Author: ZRX1200Date: Tue, 6/9/2020, 7:56PM EST
^ THATS why they need to PM jaderose
6. Author: jespearDate: Tue, 6/9/2020, 8:41PM EST
I am SO out of practice with bidding.
I put a bid in on what I THOUGHT was a 5 pack, when in reality it was a "single". d'oh!
7. Author: SunoverbeachDate: Tue, 6/9/2020, 8:42PM EST
Gots to read the words. Pictures lie
8. Author: MACSDate: Tue, 6/9/2020, 8:52PM EST
Sunoverbeach wrote:
Gots to read the words. Pictures lie


And they do that sh*t on purpose.
9. Author: JadeRoseDate: Tue, 6/9/2020, 9:18PM EST
MACS wrote:
I don't order from here much, if at all, anymore.

But they have a point. Covid or not, CBid has to do better than 1 hour hold times, not answering e-mails or messages and not telling people when sh*t is on backorder.

But the "we don't care" part... totally true.




Totally have a point.....but we don't care.
10. Author: frankj1Date: Tue, 6/9/2020, 9:22PM EST
if only they wouldn't write, wouldn't call...
11. Author: KingoftheCoveDate: Tue, 6/9/2020, 11:22PM EST
frankj1 wrote:
if only they wouldn't write, wouldn't call...

Heh heh..............you would miss em FrankieT....
12. Author: CelticBomberDate: Wed, 6/10/2020, 11:12AM EST
Sunoverbeach wrote:
Gots to read the words. Pictures lie


and therein lies John's problem. The Philadelphia public school system doesn't really inspire. John's gotten by on his looks all his life.
13. Author: frankj1Date: Wed, 6/10/2020, 10:04PM EST
KingoftheCove wrote:
Heh heh..............you would miss em FrankieT....

you understand.
always have.
14. Author: izonfireDate: Wed, 6/10/2020, 10:31PM EST
frankj1 wrote:
if only they wouldn't write, wouldn't call...

You tried to raise ‘em right and give ‘em all the advantages of a privileged childhood. You did the best you could for ‘em. You really did Papa. That’s quite apparent. As are you.
And now the only time they reach out is when they need something.
Heartbreaking...
15. Author: frankj1Date: Wed, 6/10/2020, 11:21PM EST
izonfire wrote:
You tried to raise ‘em right and give ‘em all the advantages of a privileged childhood. You did the best you could for ‘em. You really did Papa. That’s quite apparent. As are you.
And now the only time they reach out is when they need something.
Heartbreaking...

soul crushing.
Please take note of the op.
JadeRose is a unique talent who must be appreciated during his fleeting stints on the forum.
But be warned, don't ask him anything if you are askeered of any possible replies.
He ain't offering massages, but he only hurts you to help you.
16. Author: JadeRoseDate: Mon, 6/15/2020, 12:52PM EST
Back to the top with this one
17. Author: JadeRoseDate: Tue, 6/16/2020, 7:30AM EST
top
18. Author: frankj1Date: Tue, 6/16/2020, 4:39PM EST
pity post...
19. Author: izonfireDate: Wed, 6/17/2020, 6:38PM EST
Just reinforcing this pitiful post-pile.
Which is my duty.

Smells like it too…
20. Author: 8trackdiscoDate: Wed, 6/17/2020, 8:56PM EST
Perhaps they can’t fill orders as quickly due to them having to take calls from people asking about their orders.

Advice to newbies with ordering issues.
-Yours is a 1st world problem. Your hand rolled premium cigars aren’t getting there fast enough.
-35+ million people have lost their jobs. Presuming you still have yours, consider yourself blessed. If you lost your job, maybe there are other areas you can put your money toward. Food, rent, Midol, etc.
-Your parents lied to you. You aren’t special. Worse things are happening to better people.

Have the day of you choice.
21. Author: frankj1Date: Wed, 6/17/2020, 9:46PM EST
their parents dropped them off at our fire station
22. Author: Notthe1Date: Wed, 6/17/2020, 11:04PM EST
8trackdisco wrote:
...


Advice to newbies with ordering issues.
-Yours is a 1st world problem. Your hand rolled premium cigars aren’t getting there fast enough.
...
-Your parents lied to you. You aren’t special. Worse things are happening to better people.

Have the day of you choice.



1st world problems, indeed.
and Momma did lie, she lied alot and real bad sometimes.

Don't believe they hype!!!
23. Author: grege93Date: Thu, 6/18/2020, 9:44PM EST
A few things to know.
#1. Don’t bother calling customer service until you are 8 business days after it ships. Nothing they can do for you till then. It isn’t considered lost until 8 business days have passed.
#2.If your order consists of any cigarillos, it doesn’t ship regular UPS to USPS. It ships UPS mail innovations to USPS. Nothing but problems with mail innovations.
# 3. Cbid is taking 3 times the orders and customer service calls as a topical Christmas time. The same amount of staffing, no increase.
#4. Cbid is currently shipping 20,000 orders per day.
They are swamped. Be patient. Wait out the 8 business days before you start your inquiries. They are just as frustrated and overwhelmed as you are.
24. Author: frankj1Date: Thu, 6/18/2020, 10:27PM EST
hey!
which side are you on?

nothing worse than an old noob!
25. Author: izonfireDate: Thu, 6/18/2020, 10:32PM EST
8trackdisco wrote:
.....-Your parents lied to you. You aren’t special. Worse things are happening to better people....

Love this line.
I owe you a drink... 🥃
26. Author: izonfireDate: Thu, 6/18/2020, 10:35PM EST
frankj1 wrote:
hey!
which side are you on?.....

I know! Confusing.
I think he’s the EGregious Chameleon...
27. Author: grege93Date: Fri, 6/19/2020, 5:12AM EST
I got through to customer service! I was educated and enlightened! I’ve come to the realization it’s not either or. It’s somewhere in between. Not afraid to admit when I’m half wrong!
28. Author: pitvprDate: Fri, 6/19/2020, 9:04PM EST
I have an order (two auctions) that are stuck in limbo due to my CC on file is no longer valid, and I “have” to call to get this fixed, pointless, I guess I move on...
and don’t give a $hit
-/
29. Author: McdanielsamuelDate: Sat, 6/20/2020, 10:55AM EST
¯\_༼ •́ ͜ʖ •̀ ༽_/¯
30. Author: izonfireDate: Sat, 6/20/2020, 2:48PM EST
pitvpr wrote:
I have an order (two auctions) that are stuck in limbo due to my CC on file is no longer valid, and I “have” to call to get this fixed, pointless, I guess I move on...
and don’t give a $hit
-/

Not the post I would expect from a pit viper.
A rat snake, maybe...
31. Author: frankj1Date: Sat, 6/20/2020, 4:10PM EST
izonfire wrote:
Not the post I would expect from a pit viper.
A rat snake, maybe...

takes nearly 4 years until we hear from him, and what's he say?
he don't give a chit.
why even post?
coulda retired with a no-hitter.
32. Author: frankj1Date: Sat, 6/20/2020, 4:11PM EST
thought about it.
I'm sorry.
33. Author: KingoftheCoveDate: Sat, 6/20/2020, 5:16PM EST
frankj1 wrote:
thought about it.
I'm sorry.

WTF FrankieT!
I mean, I know your a liberal of sorts, but NOW you’re getting soft as well?
Color me disappointed...
34. Author: tonygrazDate: Sat, 6/20/2020, 8:49PM EST
Seems like there are less of these noop complaints in the last few days. Did the company finally notice there were some problems.
35. Author: McdanielsamuelDate: Sat, 6/20/2020, 8:53PM EST
I think people are starting to understand and b&m are up and running. Quite a few posts on r/cigars about people visiting their local shops.
36. Author: frankj1Date: Sat, 6/20/2020, 10:06PM EST
KingoftheCove wrote:
WTF FrankieT!
I mean, I know your a liberal of sorts, but NOW you’re getting soft as well?
Color me disappointed...

it's not easy being green


Kermit T. Frog
37. Author: HockeyDadDate: Sat, 6/20/2020, 10:59PM EST
Won three boxes this week with weekly shipping set to Thursday. Cigars shipped Thursday.

Outrage.
38. Author: McdanielsamuelDate: Thu, 6/25/2020, 1:28PM EST
top
39. Author: Shibbershabber5438Date: Thu, 7/2/2020, 2:59PM EST
Maybe just ignore these ****?

Im sick of bidding against all of these god damned stimulus check having, $1200/wk unemployment having asshats...


So, whiny noobs... the company doesnt care about your one order, they cant even see straight right now... These forums dont give a **** about you or your order, period, ever...

Go buy your **** somewhere else.
40. Author: PalamaDate: Thu, 7/2/2020, 3:14PM EST
Shibbershabber5438 wrote:
Maybe just ignore these ****?

Im sick of bidding against all of these god damned stimulus check having, $1200/wk unemployment having asshats...


So, whiny noobs... the company doesnt care about your one order, they cant even see straight right now... These forums dont give a **** about you or your order, period, ever...

Go buy your **** somewhere else.


Good way of getting rid of bidding competitors! Applause
41. Author: tonygrazDate: Thu, 7/2/2020, 3:58PM EST
tonygraz wrote:
Seems like there are less of these noop complaints in the last few days. Did the company finally notice there were some problems.


Boy, was I wrong !
42. Author: frankj1Date: Thu, 7/2/2020, 10:55PM EST
Palama wrote:
Good way of getting rid of bidding competitors! Applause

noob of the year?
43. Author: MACSDate: Thu, 7/2/2020, 11:04PM EST
frankj1 wrote:
noob of the year?


And he has the temerity to call the others noobs... can we keep him?
44. Author: frankj1Date: Thu, 7/2/2020, 11:09PM EST
MACS wrote:
And he has the temerity to call the others noobs... can we keep him?

this is best left to Ram to decide.
45. Author: teedubbyaDate: Thu, 7/2/2020, 11:44PM EST
Screw ram I wanna keep him
46. Author: PalamaDate: Fri, 7/3/2020, 12:12AM EST
frankj1 wrote:
noob of the year?


Who are the other candidates? Think
47. Author: tonygrazDate: Fri, 7/3/2020, 5:47AM EST
How about Mrcrap ?
48. Author: frankj1Date: Fri, 7/3/2020, 11:50AM EST
Palama wrote:
Who are the other candidates? Think

I dunno.
Just got carried away in an adrenaline rush
49. Author: GoodkatDate: Fri, 7/3/2020, 12:44PM EST
grege93 wrote:
A few things to know.
#1. Don’t bother calling customer service until you are 8 business days after it ships. Nothing they can do for you till then. It isn’t considered lost until 8 business days have passed.
#2.If your order consists of any cigarillos, it doesn’t ship regular UPS to USPS. It ships UPS mail innovations to USPS. Nothing but problems with mail innovations.
# 3. Cbid is taking 3 times the orders and customer service calls as a topical Christmas time. The same amount of staffing, no increase.
#4. Cbid is currently shipping 20,000 orders per day.
They are swamped. Be patient. Wait out the 8 business days before you start your inquiries. They are just as frustrated and overwhelmed as you are.


Ah, finally someone worth listening to! Glad to see the issues are just due to a glut of orders and not something more serious.

The rest of you bellyaching about people coming here for answers are crying in the rain.
50. Author: octavupDate: Tue, 7/7/2020, 10:14AM EST
grege93 wrote:
A few things to know.
#1. Don’t bother calling customer service until you are 8 business days after it ships. Nothing they can do for you till then. It isn’t considered lost until 8 business days have passed.
#2.If your order consists of any cigarillos, it doesn’t ship regular UPS to USPS. It ships UPS mail innovations to USPS. Nothing but problems with mail innovations.
# 3. Cbid is taking 3 times the orders and customer service calls as a topical Christmas time. The same amount of staffing, no increase.
#4. Cbid is currently shipping 20,000 orders per day.
They are swamped. Be patient. Wait out the 8 business days before you start your inquiries. They are just as frustrated and overwhelmed as you are.


Sorry, there's no excuse for lousy service. If business is that good, hire more people to handle it. There are plenty of people in need of employment. My problem became apparent as soon as they emailed me my invoice for a rather large purchase. Why should I have to wait 8+ days to contact them (see #1 above). Besides, are my wait times on hold with customer service going to be any different eight days from now?

Again they seem to be playing games with shipping charges. This isn't the first time. (For those interested, do a search for "When a 5-pack isn't a 5-pack") As long as Cbid has a credit card on file and customer service won't pick up, they are running the perfect scam. Now I can sit back and wait for all the brown-nosers here to chime in and defend these questionable business practices.


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