| 1. Author: cigarnado | Date: Thu, 6/25/2020, 11:55AM EST | |
How do i get in touch with customer service i have tried twice and no luck, 51 minutes and counting |
| 2. Author: Mcdanielsamuel | Date: Thu, 6/25/2020, 12:20PM EST | |
Call and stay on the line for 1-3 hours. Or dispute charges.
|
| 3. Author: cigarnado | Date: Thu, 6/25/2020, 12:27PM EST | |
I'm actually trying to pay them, its HORRIBLE. 1:23:00 MINUTES so far |
| 4. Author: ZRX1200 | Date: Thu, 6/25/2020, 1:07PM EST | |
Call And ask for Dave, he’s the owner of CBid and loves helping forum members even if they’re not Platinum Members™️
(214) 914-3337 |
| 5. Author: Pudding Mittens | Date: Thu, 6/25/2020, 1:13PM EST | |
.
I made two orders, both 3 days ago, on the mothership. Still haven't shipped yet. Sent them a customer service message via their web account interface.
If they're getting in so many orders it's hard to handle, that means they're taking in lots of extra money, plenty enough to hire more people to, you know, ACTUALLY SHIP the orders, which is kind of important.
.
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| 6. Author: pete44pa | Date: Thu, 6/25/2020, 1:17PM EST | |
I’ve been on hold 90 minutes |
| 7. Author: pete44pa | Date: Thu, 6/25/2020, 1:17PM EST | |
I’ve been on hold 90 minutes |
| 8. Author: pete44pa | Date: Thu, 6/25/2020, 1:17PM EST | |
I’ve been on hold 90 minutes |
| 9. Author: victor809 | Date: Thu, 6/25/2020, 1:24PM EST | |
Let us know when you hit 100, we'll all give you a cheer! |
| 10. Author: victor809 | Date: Thu, 6/25/2020, 1:31PM EST | |
Oops! It should be 100 minutes now!
GOOOOOOOOOO PEEEEEEEETEEEE!!!! |
| 11. Author: Whistlebritches | Date: Thu, 6/25/2020, 2:03PM EST | |
Must be the Platinum Membership but I sniped a box last night at a great price.They've already shipped out,says delivery by 7/3/20..........I'll let y'all know.
***Update***
UPS site updated expected delivery date to 7/1/20..........They're going down for a nap anyway but having them secure in my humi makes me feel better. |
| 12. Author: Stogie1020 | Date: Thu, 6/25/2020, 3:00PM EST | |
Whistlebritches wrote:Must be the Platinum Membership but I sniped a box last night at a great price.They've already shipped out,says delivery by 7/3/20..........I'll let y'all know. Nice. Whatdidyaget? |
| 13. Author: Whistlebritches | Date: Thu, 6/25/2020, 3:15PM EST | |
Stogie1020 wrote:Nice. Whatdidyaget? Casa Fernandez Miami Aganorsa Leaf Robusto's for $60.Love their corojo wrapper and I burned through my last box about a year ago,don't take long with those 15 count boxes.I needed to stock up,I'll be back in the herf by October,hopefully sooner. |
| 14. Author: Stogie1020 | Date: Thu, 6/25/2020, 3:31PM EST | |
Wow, smoking deal! Especially in "these times"...
I will have to keep a lookout for a 5-er to give those (or maybe the maduro) a shot.
Can we still say "Maduro" or is that racist now? |
| 15. Author: Timbiotic | Date: Thu, 6/25/2020, 3:35PM EST | |
cigarnado wrote:I'm actually trying to pay them, its HORRIBLE. 1:23:00 MINUTES so far Tried twice 30 minutes each and gave up. Gonna dispute charges. I ordered $30 of 2 x 10 pack cigars and got a cheap 5 pack. I guess I’ll just dispute chargers but I want my cigars 😥 Update - Well 55 minutes and got through super friendly customer service rep. They make it right. |
| 16. Author: cigarnado | Date: Fri, 6/26/2020, 2:05PM EST | |
I finally talked to a live body at the 1:55:00 mark of their horrible hold muzak. Love the site i told them that they need to have a call back system. Gave them a new credit card and still over 24 hours hasn't been processed. I'm not sure i will ever get my cigars, didn't have alot of confidence in The nice lady.  |
| 17. Author: Mcdanielsamuel | Date: Fri, 6/26/2020, 2:16PM EST | |
cigarnado wrote:I finally talked to a live body at the 1:55:00 mark of their horrible hold muzak. Love the site i told them that they need to have a call back system. Gave them a new credit card and still over 24 hours hasn't been processed. I'm not sure i will ever get my cigars, didn't have alot of confidence in The nice lady. Patience will be rewarded. |
| 18. Author: tonygraz | Date: Fri, 6/26/2020, 3:30PM EST | |
Hey cigarnatal, Smokestax likes that music and many of us bought the CD. I heard that the record on hold was 7:55 so we are not impressed by anything less than 3 hours. Going on your 16th year of membership and this is your second post. I'll bet you smoke secretly and use a lot of mouthwash and cologne. |
| 19. Author: Whistlebritches | Date: Thu, 7/2/2020, 3:14PM EST | |
Whistlebritches wrote:Must be the Platinum Membership but I sniped a box last night at a great price.They've already shipped out,says delivery by 7/3/20..........I'll let y'all know.
***Update***
UPS site updated expected delivery date to 7/1/20..........They're going down for a nap anyway but having them secure in my humi makes me feel better. ***Update*** They showed up right on schedule yesterday afternoon.Box is napping safely and peacefully in my humi,life is almost good. |
| 20. Author: Palama | Date: Thu, 7/2/2020, 3:17PM EST | |
Whistlebritches wrote:***Update***
They showed up right on schedule yesterday afternoon.Box is napping safely and peacefully in my humi,life is almost good.
Whaaat? You're not gonna throw 'um in the freezer for a few days first? |
| 21. Author: tonygraz | Date: Thu, 7/2/2020, 3:48PM EST | |
At the rate things are going, that might nt be a bad idea. |
| 22. Author: Whistlebritches | Date: Thu, 7/2/2020, 6:08PM EST | |
Palama wrote:Whaaat? You're not gonna throw 'um in the freezer for a few days first?
Holy schit.......I broke my own rule.This surgery **** ed me up.They are taking a frozen nap now Thanks Conan |
| 23. Author: Iloveflorida | Date: Tue, 7/14/2020, 12:47PM EST | |
They should rename their call line as customer disservice. They suck. Let's all get together and start a competing website! don't I wish...  |
