Having the same issues. I won a few bids and forgot to update my credit card expiration date. I received an email that there was a processing error and to call the 1-800 number. Yesterday I was placed on hold for 35 minutes without a response. I then left a customer service request that is still open 24 hours later. I called twice today. The first time I was on hold for 20 minutes and then disconnected. I’m at about 20 minutes in on hold for the second call.

I’ve been buying from cigarbid.com for over 10 years. I’ve had almost all positive experiences with them until now. I find it concerning that for a few months, there is seemingly no one handling customer service requests. Everyone’s got jokes until they run outta smokes. Where are you cbid customer service?

Cool, thanks.

Ben that's all you got he threw in an extra fiver for my problems.Well it was Gurkhas so that's probably even with the matches.

Couple questions.

Why did you let your stock run down so low?

Did a Celtic Bomber give you great service? He’s French, so he’s a bit.... odd. He plans to give his two week notice, but is working through the holiday. Just in case he responded with I cannot help you (in an obnoxious accent).

You know how liberal college art major drop outs can be. Usempromo code ITSATARP for free matches from Celtic.

Happy shopping.

Ferris!

Sigh... I need to pay attention to these threads more. I was wondering why I was suddenly getting 3 or 4 PM's a day over the last few days. It had died down..... bastids!

I have been trying to get thru for the past couple of days, staying on the phone for more than an hour at a time just hoping for somebody to pick up. Last week I did the same thing. And still got nothing. Im on the line right now as we speak. I have been consistently buying cigars from CBid every week and didnt really experience problems until recently when I saw a charge drafted from my account that did not match my current invoice or any other invoice. Then on my last order yesterday, my bank restricted the payment because they charged my card for the same amount 2x. So now im trying to get thru to them to resolve this issue and also question that other unauthorized charge taken out of my account.

That's why you PM CelticBomber. He's the man that can get you out of your jam.

CelticBomber is so good he would have made you forget all about that weird charge on your account and he would have made it right. That's right... CelticBomber is the greatest cs rep of all time.

I heard it was because they were all protesting over shipping issues.

they shoulda stuck wif USPS

How do I contact celticbomber?

Ummmm onnnn eeeeeennnnnnnn veeee-toe

Ummmm onnnn eeeennnnnn...

Unfortunately you’re not the first, nor will you probably be the last with a mis-shipment issue.

Search the forum to see other examples and how they were resolved.

Or, as I‘ve heard, contacting the Customer Service Elevated Response Manager, CelticBomber, may bring about a quicker resolution.

Good luck!

Some days you bite the bear and some days the bear bites you.

I am also having issues getting a response after an unrecognized charge on my card and cigars not being shipped. Am I out of luck?

Every other cigar site has managed to get their stuff together since the start of covid.... how is it conceivable that cbid hasn't managed to?

Short answer: just like their borderline illegal shipping fees, cbid has learned to make the bulk of their profit in charging people for cigars they will never receive...

You got that right.. I got charged over $50 for shipping one stinking box. Not box of 20, but box with multiple 5 pax, 10 pax, singles, etc.
I thought.. "Holy schneikies! If I had paid more than $1 per cigar, I'd be pissed...