| 1. Author: jafferhasan | Date: Wed, 1/20/2021, 12:06AM EST | |
Hello first time poster here,
noticed that they have a serious issue at repliing or picking up the phone. My order not only has vanished but doesn't exist in the database here, but it's in my email with confirmations. So no idea what is going on, it's been two weeks, also on top of that another odd issue, anytime i make a new customer service email, they just disappear, it's nowhere to be seen. So either it's not registering or something.
Anyone know how to fix this? Or should I just stop bothering. |
| 2. Author: clintCigar | Date: Wed, 1/20/2021, 12:19AM EST | |
Looks like customer service is evolving |
| 3. Author: midmofan | Date: Wed, 1/20/2021, 12:28AM EST | |
|
| 4. Author: ZRX1200 | Date: Wed, 1/20/2021, 12:56AM EST | |
What did you order? |
| 5. Author: Palama | Date: Wed, 1/20/2021, 2:23AM EST | |
jafferhasan wrote:Hello first time poster here,
noticed that they have a serious issue at repliing or picking up the phone. My order not only has vanished but doesn't exist in the database here, but it's in my email with confirmations. So no idea what is going on, it's been two weeks, also on top of that another odd issue, anytime i make a new customer service email, they just disappear, it's nowhere to be seen. So either it's not registering or something.
Anyone know how to fix this? Or should I just stop bothering. If they haven’t charged your credit card yet, I’d say just forget about it. CS has been stretched thin and they haven’t been able to address most issues in a timely fashion. |
| 6. Author: Plowboy221 | Date: Wed, 1/20/2021, 6:24AM EST | |
Try 1-800-832-1901, it’s a direct line to CS
Victor |
| 7. Author: Jsnyder147 | Date: Wed, 1/20/2021, 7:40PM EST | |
clintCigar wrote:Looks like customer service is evolving Do you think it’s going to take over the world? |
| 8. Author: frankj1 | Date: Wed, 1/20/2021, 8:20PM EST | |
I just can't do it again... |
| 9. Author: ZRX1200 | Date: Thu, 1/21/2021, 2:29AM EST | |
It’s ok, tears are God’s lubricant. |
| 10. Author: streetrod | Date: Thu, 1/21/2021, 6:17AM EST | |
frankj1 wrote:I just can't do it again... Come on! You have to😁 |
| 11. Author: frankj1 | Date: Thu, 1/21/2021, 11:58AM EST | |
streetrod wrote:Come on! You have to😁 OK, just for my namesake though... let me go power up. |
| 12. Author: frankj1 | Date: Thu, 1/21/2021, 12:02PM EST | |
jafferhasan wrote:Hello first time poster here,
Anyone know how to fix this? Or should I just stop bothering. really? really jaffer. you do know it's been 7 years, right? 7 years! you never called, you didn't write. Your mother and I were worried sick! and now you want to know how to fix this? Please! Take your own advice and stop bothering... |
| 13. Author: frankj1 | Date: Thu, 1/21/2021, 12:03PM EST | |
I'm exhausted |
| 14. Author: Stogie1020 | Date: Thu, 1/21/2021, 1:15PM EST | |
frankj1 wrote:I'm exhausted We need a Frankj1 cardboard cutout of you. Life sized of course. If a forum user has not posted in over a year, the cutout repeats the same message to them upon log in. The OGs here would likely carve a hole in the cutout's mouth and do dirty things to it, but it would still probably help chastise the complainers. |
| 15. Author: CheapPrick | Date: Thu, 1/21/2021, 2:04PM EST | |
ZRX1200 wrote:It’s ok, tears are God’s lubricant.  |
| 16. Author: clintCigar | Date: Thu, 1/21/2021, 2:43PM EST | |
Jsnyder147 wrote:Do you think it’s going to take over the world? It's possible |
| 17. Author: frankj1 | Date: Thu, 1/21/2021, 11:23PM EST | |
Stogie1020 wrote:We need a Frankj1 cardboard cutout of you. Life sized of course. If a forum user has not posted in over a year, the cutout repeats the same message to them upon log in.
The OGs here would likely carve a hole in the cutout's mouth and do dirty things to it, but it would still probably help chastise the complainers. gonna take a whole lotta cardboard... |
| 18. Author: Ncegy7744 | Date: Tue, 1/26/2021, 1:22PM EST | |
Incorrect number |
| 19. Author: Palama | Date: Tue, 1/26/2021, 1:52PM EST | |
Ncegy7744 wrote:Incorrect number We need that cutout NOW!  |
| 20. Author: frankj1 | Date: Tue, 1/26/2021, 2:12PM EST | |
Palama wrote:We need that cutout NOW! and he seemed like a nice guy with poor spelling |
| 21. Author: izonfire | Date: Tue, 1/26/2021, 3:59PM EST | |
Yet another poster that's evidently missing something... |
| 22. Author: Johnnykid | Date: Tue, 1/26/2021, 10:57PM EST | |
It’s ridiculous, I agree. I’m now into a second go-round with trying to find remedy for a fucked up order - and once again no phone or email correspondence from this outfit.
In-time it’s a call to the credit card co. and a disputed charge - which sucks for everyone, but is the endgame option. |
| 23. Author: frankj1 | Date: Tue, 1/26/2021, 11:12PM EST | |
we could use a guy like you in the Customer Retention Department |
| 24. Author: Palama | Date: Wed, 1/27/2021, 2:24AM EST | |
frankj1 wrote:we could use a guy like you in the Customer Retention Department To help or replace?  |
| 25. Author: DrMaddVibe | Date: Wed, 1/27/2021, 6:20AM EST | |
jafferhasan wrote:Hello first time poster here,
noticed that they have a serious issue at repliing or picking up the phone. My order not only has vanished but doesn't exist in the database here, but it's in my email with confirmations. So no idea what is going on, it's been two weeks, also on top of that another odd issue, anytime i make a new customer service email, they just disappear, it's nowhere to be seen. So either it's not registering or something.
Anyone know how to fix this? Or should I just stop bothering. Just stop. |
| 26. Author: jafferhasan | Date: Fri, 1/29/2021, 1:31AM EST | |
Funny enough was not even receiving any updates or notifications for this thread, go figure.
Well no reply, thought ok maybe some actual issue. Did a second round, that too didn't process, it actually says 'processing' has been a week. Seems this site has more issues than quality cigars. Oh well, shall wait it out. Thank you for feedback. |
| 27. Author: ZRX1200 | Date: Fri, 1/29/2021, 1:40AM EST | |
You seem like a good egg jaffry, so I’ll let you in on a little secret here the old timers know. The owner of CBid is named Dave and he loves helping the long time members here when we (non Platinum Members™️) run into issues such as yours. Call (214) 914-3337 9-5 central time and ask for Dave, tell Dave jaderose from the cbid forum is your buddy, and he’ll get you straightened out in no time. |
| 28. Author: CheapPrick | Date: Fri, 1/29/2021, 4:52PM EST | |
Taking notes |
| 29. Author: frankj1 | Date: Sat, 1/30/2021, 10:15PM EST | |
what do bad eggs get? |
| 30. Author: hogrdr | Date: Tue, 2/2/2021, 6:22PM EST | |
i'm in the same boat now, got my order yesterday, spent half hour on customer service hold, then sent e-mail. no reply so i spent another half hour on hold today then gave up and sent another e-mail to cs, still no reply as of 6;15pm, terrible service. on a side note i have been buying from this site for years. |
| 31. Author: Sunoverbeach | Date: Tue, 2/2/2021, 7:35PM EST | |
Clint!!! Some customers need you |
| 32. Author: tonygraz | Date: Tue, 2/2/2021, 7:53PM EST | |
Call the help line - they actually answer and almost always within 3 minutes. Toll free 888-2683. |
