The reason I've been fairly persistent with this isn't to be a jackass (this time, next time I may be). It is something I work with all the time.
I am and have been in QI for a long time. I often run interference/interpret between clinical folks and non-clinical staff and patients. You would be surprised how many disagreements are really not disagreements at all. Rather each side is so sure they are right they fail to truly hear what the other is saying. It can become a patient communication/satisfaction/compliance issue or worse. Being technically right isn't enough. Technically the shot (I know some will debate this) cannot make you sick because it's not a live or even complete virus. This doesn't change the fact one of the side effects is you may feel sick. You can't tell someone they don't feel sick, even if in your clinical opinion they are not sick. Doctors too often have a huge blind spot and difficulty understanding why folks think they are wrong when they are so right. It is a natural thing.
Much gets lost in translation in this forum and I am sure the Doc doesn't just tell folks "you are not sick" even though technically he believes that to be true. He's already said he considers it known side effects rather than being sick. I'd guess he explains it as such in a satisfactory way. I'm only saying you need to do just that. You can't get exasperated at the ignorance of the mere mortals.
In the event any doctor simply says the flu shot can't make you sick so you are not sick, then they are not reading the many nonverbal "eff you I AM sick" signs, or are getting annoyed by the ignorant patients that argue with them. An avoidable credibility gap will get created (and at this point at what cost being right?) and a lot of things can happen. Some folks will never be seen again by the doctor, some will continue to date the doc until someone prettier comes along, some will blindly follow the doc (like my parents) because the doc is always right.
The first two groups my very well not be identified by the doc as even existing. It's hard to identify them unless you are looking for them. You would be surprised how many doctors have lost a lot more disgruntled patients than they know. Every doc has a group of patients they have lost because they were not liked for various reasons. The third group is just as bad because you need to question your doctor and make sure you are speaking the same language in order to have your whole picture on the table. Most doctors want this although many of them are uncomfortable with it when it happens.
There is one language spoken between clinical folks and another to non-clinical folks. Sometimes clinical folks can be tone deaf to non-clinical folks. It is ironic because Docs are there to serve the non-clinical folks. They are a consultant being hired. They need to be able to speak plainly. It is important to manage perception and it is not dumbing things down. Anyone who ever communicates with the masses effectively understands this. If you only communicate with the peers in your field this may not be important.
We run satisfaction surveys all the time and the first response to negative satisfaction is inevitably "they are wrong" or "they don't understand". My favorite is when a doc asks me how to get the patient to answer the survey correctly rather than what can I do to improve things. Once they get past the patient is wrong then things tend to move.
It's an impossible issue to cover in here. I can't even capture my own thoughts to my satisfaction. It's near and dear to me but this is a difficult forum to even scratch the surface. And doc I know my own bias is involved as well.
So letβs leave it at this
O.K.
Just a little pin prick
There'll be no more aaaaaaaah!
But you may feel a little side effected
Edited by user
12 years ago |
Reason: Not specified