Terms & Conditions

CigarBid reserves the right to cancel an auction or issue a Return Merchandise Authorization for merchandise that is posted in error, does not confirm to specifications or was shipped in error.

All bids are final. Only CigarBid reserves the right to cancel bids.

All orders are final. If you must cancel an order prior to shipment, the order is handled as a return and you will be assessed a 15% re-stocking fee. Excessive cancellation may result in the revocation of bidding privileges.

CigarBid reserves the right to change posted quantities, remove from sale or re-offer items that were previously withdrawn. We also reserve the right to close auctions early or to extend auctions at any time and at our discretion. Posted closing times and displays of CigarBid's current time are approximate and based on eastern standard time.

CigarBid makes every effort to ensure that product descriptions and images are accurate. However, CigarBid is not responsible for typographic or image display errors. Images are for demonstration purposes only. Size, shape, color, and quantity may differ.

CigarBid makes every effort to maintain 100% system availability, except during scheduled maintenance periods, which are posted on the site. Should we experience technical difficulties, we are not responsible for bids that are not processed or accepted.

We keep track of all unsuccessful bids. If a problem occurs with a winning bid in an open auction, CigarBid may reinstate your currently unsuccessful bid to winning status at your last bid price.

CigarBid strives to bring you the best deals on high-quality cigars, pipes, accessories and more. All our products go through careful inspection before being shipped to our loyal customers. If, however, there is a chance that you receive a defective or damaged item, you may return the item within 30 days upon receipt of the order. Simply, contact Customer Service or call 1-800-830-4590 and our team of customer service representatives will guide you through our easy return process. Please note that returns take 3-10 business days from receiving a return to process.

Cigars — For cigars by the box or bundle of 20 cigars or more, we allow a 1 stick allowance but the remaining cigars must be returned in order to receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For samplers and 5-packs, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

Pipes — If you are not satisfied with your pipe for any reason, you may return the item within 30 days of receipt of your order for an exchange, credit, or refund. Returns take up to 3-10 business days from receiving a return to process. Only pipes that have not been smoked are eligible for return. We stand behind every pipe we sell to be free of defect for one year. Warranty does not include stem, mouthpiece, excess wear and tear, and cracks due to dropping.

Pipe Tobacco — If you feel your tobacco was not manufactured to the highest of standards - or if the tobacco is not what you ordered - please contact us immediately. With the exception of damaged or defective product, only unopened containers are eligible for return within 30 days of receipt of your order.

All Other Merchandise—For any other merchandise outside Cigars, Pipes and Pipe Tobacco, may be returned within 30 days upon receipt of your order for an exchange, credit or refund. Any merchandise returned, must be new and in the packaging with the exception of any damage or defects. Returns take up to 3-10 business days from receiving a return to process.

In the event of missing or damaged merchandise, your order showing delivered but you have not received it, or if the tracking information has not updated for more than 5 business days, please contact us as soon as possible and we will gladly assist. We are unable to resolve any lost orders or missing/damaged merchandise after 45 days from the delivery date.

All cigars auctioned on CigarBid are brand new and in perfect condition, fresh from the manufacturer. All cigar products are stored in a controlled environment under optimum humidity and temperature conditions until shipped. We recommend storing and protecting your cigar purchases in a humidified environment upon receipt of products. CigarBid cannot be held responsible for cigars that are not treated properly by winning bidders. Please contact CigarBid if you have any questions about the proper care of fine cigars. All merchandise and non-cigar products are new, unless otherwise stated. If you have questions, please check with CigarBid prior to placing a bid. CigarBid disclaims all other warranties or conditions, whether express or implied, including, without limitation, implied warranties or conditions of merchantability, or fitness for a particular purpose.

All items are offered on a limited time basis, as long as supplies last. CigarBid cannot guarantee continued availability, nor be responsible for a replacement item if an item is unexpectedly out of stock, defective or is missing parts. The dynamic nature of the auction makes it impossible for us to replace or exchange merchandise that is out of stock, defective or missing parts. We do not reserve inventory for replacement or exchanges. However, we may offer such items again in the future as supplies permit.

CigarBid offers a complete range of customer services for customers. Should you have any questions - from placing your first bid, to tracking a package, to resolving a quality problem - contact Customer Service.  We commit to respond to your request in a prompt manner (often within one business day). If we have committed an error, we're determined to fix it!

If your credit card is declined, CigarBid will notify you by phone or email within 48 hours of your order. As a courtesy orders may be held up to one week, however there may be times when a declined order is immediately canceled and given to the next bidder.

$20 cancellation fee will be imposed if your credit card is not resolved in one week's time.

You may contact CigarBid customer service to resolve your problem by:

• calling cusomer service at 1-800-830-4590 during normal business hours
• filling out a customer service request form (see Customer Service)
• contact customer service by email at: [email protected]
• simply reply to the "declined credit card notice" email

If your order is cancelled as the result of a credit card decline you will be assessed a $20 cancellation fee. Please note, cancelled orders cannot be reinstated. Multiple and/or periodic occurrences of this situation may result in account termination at CigarBid.

Use of CigarBid is not a commitment to sell. We ask all users to act in accordance with CigarBid procedures, including forum guidelines and bidding procedures. CigarBid reserves the right to cancel or suspend user accounts.

To register for CigarBid Text Notifications Service (“Alerts”), please sign into your account, go to the “Notification Preferences” page, click “opt-in” and provide your mobile number. CigarBid will reply with a text message to verify your age. Once confirmed to be over the age of 21, CigarBid will reply with a second text message confirming that you have opted in. Note, to participate, your phone must be text messaging enabled; depending on mobile carrier, plan, and device, CigarBid’s text notification service may not work for everyone.

• Outbid Notification: You will receive one (1) text message each time you have been outbid.
• Won Lot Notification: You will receive one (1) text message each time you have won an auction.
• Special Auctions: You will receive exclusive deals and ultra-private auctions. Message frequency varies.

We will send you a message to confirm your signup. Message and data rates may apply. Message frequency will vary based on your use. Text "HELP" for help. Text "STOP" to cancel.

YOU CAN CANCEL THIS SERVICE AT ANY TIME
Just text "STOP" to 63864. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.

If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

PARTICIPATING CARRIERS
AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

LIABILITY
Neither CigarBid, T-Mobile, or any mobile carrier is liable for delayed or undelivered text messages.

MESSAGE AND DATA RATES
CigarBid’s text notification service is complimentary and requires no purchase or fee for participation. 

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

For all questions about the services provided by this short code, you can send an email to [email protected].

PRIVACY
If you have any questions regarding privacy, please read our privacy policy.

MSRP stands for "manufacturer's suggested retail price," which is the price recommended by the manufacturer or exclusive distributor for retail sale. This suggested retail price, also referred to as the "list price," serves as a guideline for pricing the product.