Same here. I've called customer service about five times since winning a bid back in February. Haven't been billed for my bid, nor have I received my cigars. I believe I talked to the same lady on all five occassions I've called them. She was very polite, and said she would work it out. . . . . Two months later, and still no cigars.

cb new shipping policy choices are NONE, you as a customer have no say, it is a no cooperation failure combination of

UPS/USPS. I waited on hold @ customer service 30 hours, once 8 hours solid, no answer, lost package i had to fight with UPS & USPS, each would not accept responsibility.

Yes I am having issued of receiving a refund as well. I have held on the phone for a total at different times of over two hours. Being in business all my life, I smell a cash flow issue. You can't deliver what you don't have and you can't get product when you can't pay your bills. Simple.

First issue is the lack of customer service, or the breakdown.

Second is excuses when and if you reach them.

Third is taking your money to increase cash flow but not shipping what they don't have in stock.

Fourth is not issuing refunds because they have no money to do so.

Fifth and first is the lack of customer service, or the breakdown.

Too bad, they were once a company I enjoyed doing business with...no more.

There are enough other companies outside of Bethlehem Pennsylvania to do business with, and when they sniff what's going on watch the sales you find. It's only a matter of time.

Good luck.

You're probably right that there is more going on. My last order was all screwed up, bundled too early, shipped several weeks late and was missing a number of items. Missing items were sent one-by-one over the next month and my final missing item, a brick of 60g Boveda packs, they sent a zip lock bag of 8g packets...that's not an IT issue.

Early on I was able to get through to customer service and was given the same story about there only being two of them, now I can't get through to anyone. Kind of seems like they're closing up shop.

you've been around a long time, and I just want to say...I really like some of your beers.

Please pm either of us on here and we will get back to you when we get in the office.

Well, that's sad to hear ... there should be more, particularly in difficult times such as has been the case lately ... worst of all, that means you're pretty much on your own to provide actual customer service since (unless things have taken a drastic turn in the last 90 days or so) DuhMarie is by and large worthless ... I've had more than one negative experience with her, each of which precedes the current rash of problems and each of which might easily have caused me to become an ex-customer, except that having been around for as long as I have, I realize it's her that's at fault, not CBid and that what she needs is some good ol' fashioned training ...

Inbox me your info please, include order number if you have one.

I'm sorry to hear this.

perhaps training has occurred ... I suppose it IS possible, in which case I would apologize ... it's good in the end that I've had as much experience as I've had and recognize that she's an exception, not a rule ...

Good night Victor

Hang in there CS folks.

so you sent them back?