Here's a nice little story: I ordered a box of premium smokes. I smoked a couple. They didn't burn right. I tried several different strategies, nothing worked. I had went through 8 cigars, all bad. I called customer service. This is like, 2 months after the initial order. Well beyond the stated 15 day return policy. C-Bid sent me a Fedex label for return and sent me a replacement box. The replacement box is bad too. I get another Fedex label for return and FULL credit. THAT my friends, is customer service above and beyond the norm. And I am now a loyal customer. Go ahead give me an occasional backorder. In the long run, I am way, way ahead.