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BuckyB93
Herf-A-Holic

Saturday, August 20, 2022 12:53:29 PM

#41

You do realize that Cigar Bid, Cigars International and Cigars.com are all the same company don't you?

Sunoverbeach
Herf-A-Holic

Saturday, August 20, 2022 1:09:24 PM

#42

No. He does not

italiamia
Rookie

Saturday, August 20, 2022 1:35:22 PM

#43

They are owned by the same company, yes. But when I sent out a tweet to Cigars International about Cigar Bid’s lack of customer service, I was told they had no control over Cigar Bid even though it is a sister company as he referred to it.

bgz
Herf-A-Holic

Saturday, August 20, 2022 1:46:21 PM

#44

Not trying to show anyone anything, have been for years, and will continue shopping at Cigars.com, by the way, most prices there for 1st quality, not seconds, are still way under full retail, I’ll not comment on cigarsinternational.com, as most of you probably already know, and those who care, take your time and do your due diligence.

accmi wrote:

Will do! You do the same.

accmi
Rookie

Sunday, August 21, 2022 9:42:20 AM

#45

I agree, and weeks without any response, or any communication is not acceptable.

bgz
Herf-A-Holic

Sunday, August 21, 2022 9:45:30 AM

#46

So why you here now?

You like us don't you. You're like a stray puppy. Don't worry, Drafter likes puppies.

Palama
Herf-A-Holic

Thursday, September 8, 2022 1:08:38 AM

#47

Topped for newbies with issues.

Sunoverbeach
Herf-A-Holic

Thursday, September 8, 2022 6:05:05 AM

#48

We tried the universal thread for issues. It was underutilized. I appreciate your optimism though

Speyside2
Herf-A-Holic

Thursday, September 8, 2022 7:26:26 AM

#49

Heck, the get on forum problem is not even fixed.

Dobermann Dad
Rookie

Tuesday, September 13, 2022 8:45:26 PM

#50

I was a customer several years ago, then stopped smoking for a while. I started collecting/smoking again recently. Something is seriously jacked up with their customer service. I had a fairly large order recently. The only thing that shipped, so far, was a lot of 4 items, at $4/item. Simple math is $16, right? I was charged $37.95 for shipping and $57.98, for a grand total of $113.93…..for 4 cutters, won at $4 each. As I’m checking my bank account today, they have charged me TWICE, for two totally different amounts, totaling almost $1600.00, for the remainder of the order. What kind of Mickey Mouse operation are we dealing with here?!?

Edited by user Tuesday, September 13, 2022 8:47:31 PM | Reason: Not specified

KingoftheCove
Herf-A-Holic

Tuesday, September 13, 2022 9:14:19 PM

#51

Dobermann Dad wrote:

Thats what happens without PlatinumPlus membership…

Seriously though, I assume you contacted your CC company.

And that goes for ALL of you having issues with your order. If cbid charged you, and its been too long, simply dispute the charge with your CC company.

That seems to work pretty well……….squeaky wheel and all…