Andy - Yes. Mobile Phone Tools was installed, as was PKManager. However, like you, it could not find my phone. I uninstalled everything; I even deleted the PKManager folder that I extracted the contents of the zip file to, and started from scratch...
- Install Mobile Phone Tools
- Setup Mobile Phone Tools - phone, then USB Modem
- Verify that the USB Modem is installed properly via the Device Manager
- Extract PKManager zip file to a local directory
- Close Mobile Phone Tools
- Run PKManager
- If it asks for drivers, point the search towards the drv directory within the local PKManager directory (do this for each driver)
- After this was completed, PKManager said my phone was 'connected' within seconds