In an era in which far too many companies have "customer no-service", CI & CBID have, without question, the best customer service I've ever encountered.

Without going into specifics, the good folks at CI & CBID (Trish, TJ, and all) have gone above and beyond the call of duty to see to it that I was satisfied with my recent orders.

It is refreshing to see a company treat their customers so well...for that, I commend you for a job well done!!

DD

These are some good people.

That's a big reason i keep coming back. That and i love to overbid on stuff just ruffle peoples feathers.

jeezy peezy!

Jeff

No argument here on customer service.

http://www.cigarbid.com/auction/forum/forum.cfm?action=list&forumID=1&messageDisplay=0000000023430 

They sure are great...anyone hear an echo?

I KNOW,

That's why I am a loyal cbid/CI customer. I have bought a lot of cigars, from various sites. I have had complaints with several sites, email me for a list. And only cbid/CI, has had customer service, that has met, and even exceeded my expectations.

Later

Dave (A.K.A. Homebrew)

Double Dittos and total agreement!

Charlie

Affirmative

Relatively few problems & if there's been a problem, it's been addressed satisfactorily

go's without saying...

I agree these are really nice people to deal with, but it has taken me several attempts to get email response. Is this usual, maybe they are on vacation. Now on third day waiting for a reply...........I don't care, it's worth it !

Here's a novel approach! Use the phone. HA!

I'm quite happy with them. 😛